CRM WhatsApp Grupo 3 completo + Marco A/B (Asaas) + admin SaaS + refactors polimórficos

Sessão 11+: fechamento do CRM de WhatsApp com dois providers (Evolution/Twilio),
sistema de créditos com Asaas/PIX, polimorfismo de telefones/emails, e integração
admin SaaS no /saas/addons existente.

═══════════════════════════════════════════════════════════════════════════
GRUPO 3 — WORKFLOW / CRM (completo)
═══════════════════════════════════════════════════════════════════════════

3.1 Tags · migration conversation_tags + seed de 5 system tags · composable
useConversationTags.js · popover + pills no drawer e nos cards do Kanban.

3.2 Atribuição de conversa a terapeuta · migration 20260421000012 com PK
(tenant_id, thread_key), UPSERT, RLS que valida assignee como membro ativo
do mesmo tenant · view conversation_threads expandida com assigned_to +
assigned_at · composable useConversationAssignment.js · drawer com Select
filtrável + botão "Assumir" · inbox com filtro aside (Todas/Minhas/Não
atribuídas) e chip do responsável em cada card (destaca "Eu" em azul).

3.3 Notas internas · migration conversation_notes · composable + seção
colapsável no drawer · apenas o criador pode editar/apagar (RLS).

3.5 Converter desconhecido em paciente · botão + dialog quick-cadastro ·
"Vincular existente" com Select filter de até 500 pacientes · cria
telefone WhatsApp (vinculado) via upsertWhatsappForExisting.

3.6 Histórico de conversa no prontuário · nova aba "Conversas" em
PatientProntuario.vue · PatientConversationsTab.vue com stats (total /
recebidas / enviadas / primeira / última), SelectButton de filtro, timeline
com bolhas por direção, mídia inline (imagem/áudio/vídeo/doc via signed
URL), indicadores ✓ ✓✓ de delivery, botão "Abrir no CRM".

═══════════════════════════════════════════════════════════════════════════
MARCO A — UNIFICAÇÃO WHATSAPP (dois providers mutuamente exclusivos)
═══════════════════════════════════════════════════════════════════════════

- Página chooser ConfiguracoesWhatsappChooserPage.vue com 2 cards (Pessoal/
  Oficial), deactivate via edge function deactivate-notification-channel
- send-whatsapp-message refatorada com roteamento por provider; Twilio deduz
  1 crédito antes do envio e refunda em falha
- Paridade Twilio (novo): módulo compartilhado supabase/functions/_shared/
  whatsapp-hooks.ts com lógica provider-agnóstica (opt-in, opt-out, auto-
  reply, schedule helpers em TZ São Paulo, makeTwilioCreditedSendFn que
  envolve envio em dedução atômica + rollback). Consumido por Evolution E
  Twilio inbound. Evolution refatorado (~290 linhas duplicadas removidas).
- Bucket privado whatsapp-media · decrypt via Evolution getBase64From
  MediaMessage · upload com path tenant/yyyy/mm · signed URLs on-demand

═══════════════════════════════════════════════════════════════════════════
MARCO B — SISTEMA DE CRÉDITOS WHATSAPP + ASAAS
═══════════════════════════════════════════════════════════════════════════

Banco:
- Migration 20260421000007_whatsapp_credits (4 tabelas: balance,
  transactions, packages, purchases) + RPCs add_whatsapp_credits e
  deduct_whatsapp_credits (atômicas com SELECT FOR UPDATE)
- Migration 20260421000013_tenant_cpf_cnpj (coluna em tenants com CHECK
  de 11 ou 14 dígitos)

Edge functions:
- create-whatsapp-credit-charge · Asaas v3 (sandbox + prod) · PIX com
  QR code · getOrCreateAsaasCustomer patcha customer existente com CPF
  quando está faltando
- asaas-webhook · recebe PAYMENT_RECEIVED/CONFIRMED e credita balance

Frontend (tenant):
- Página /configuracoes/creditos-whatsapp com saldo + loja + histórico
- Dialog de confirmação com CPF/CNPJ (validação via isValidCPF/CNPJ de
  utils/validators, formatação on-blur, pré-fill de tenants.cpf_cnpj,
  persiste no primeiro uso) · fallback sandbox 24971563792 REMOVIDO
- Composable useWhatsappCredits extrai erros amigáveis via
  error.context.json()

Frontend (SaaS admin):
- Em /saas/addons (reuso do pattern existente, não criou página paralela):
  - Aba 4 "Pacotes WhatsApp" — CRUD whatsapp_credit_packages com DataTable,
    toggle is_active inline, dialog de edição com validação
  - Aba 5 "Topup WhatsApp" — tenant Select com saldo ao vivo · RPC
    add_whatsapp_credits com p_admin_id = auth.uid() (auditoria) · histórico
    das últimas 20 transações topup/adjustment/refund

═══════════════════════════════════════════════════════════════════════════
GRUPO 2 — AUTOMAÇÃO
═══════════════════════════════════════════════════════════════════════════

2.3 Auto-reply · conversation_autoreply_settings + conversation_autoreply_
log · 3 modos de schedule (agenda das regras semanais, business_hours
custom, custom_window) · cooldown por thread · respeita opt-out · agora
funciona em Evolution E Twilio (hooks compartilhados)

2.4 Lembretes de sessão · conversation_session_reminders_settings +
_logs · edge send-session-reminders (cron) · janelas 24h e 2h antes ·
Twilio deduz crédito com rollback em falha

═══════════════════════════════════════════════════════════════════════════
GRUPO 5 — COMPLIANCE (LGPD Art. 18 §2)
═══════════════════════════════════════════════════════════════════════════

5.2 Opt-out · conversation_optouts + conversation_optout_keywords (10 system
seed + custom por tenant) · detecção por regex word-boundary e normalização
(lowercase + strip acentos + pontuação) · ack automático (deduz crédito em
Twilio) · opt-in via "voltar", "retornar", "reativar", "restart" ·
página /configuracoes/conversas-optouts com CRUD de keywords

═══════════════════════════════════════════════════════════════════════════
REFACTOR POLIMÓRFICO — TELEFONES + EMAILS
═══════════════════════════════════════════════════════════════════════════

- contact_types + contact_phones (entity_type + entity_id) — migration
  20260421000008 · contact_email_types + contact_emails — 20260421000011
- Componentes ContactPhonesEditor.vue e ContactEmailsEditor.vue (add/edit/
  remove com confirm, primary selector, WhatsApp linked badge)
- Composables useContactPhones.js + useContactEmails.js com
  unsetOtherPrimaries() e validação
- Trocado em PatientsCadastroPage.vue e MedicosPage.vue (removidos campos
  legados telefone/telefone_alternativo e email_principal/email_alternativo)
- Migration retroativa v2 (20260421000010) detecta conversation_messages
  e cria/atualiza phone como WhatsApp vinculado

═══════════════════════════════════════════════════════════════════════════
POLIMENTO VISUAL + INFRA
═══════════════════════════════════════════════════════════════════════════

- Skeletons simplificados no dashboard do terapeuta
- Animações fade-up com stagger via [--delay:Xms] (fix specificity sobre
  .dash-card box-shadow transition)
- ConfirmDialog com group="conversation-drawer" (evita montagem duplicada)
- Image preview PrimeVue com botão de download injetado via MutationObserver
  (fetch + blob para funcionar cross-origin)
- Áudio/vídeo com preload="metadata" e controles de velocidade do browser
- friendlySendError() mapeia códigos do edge pra mensagens pt-BR via
  error.context.json()
- Teleport #cfg-page-actions para ações globais de Configurações
- Brotli/Gzip + auto-import Vue/PrimeVue + bundle analyzer
- AppLayout consolidado (removidas duplicatas por área) + RouterPassthrough
- Removido console.trace debug que estava em watch de router e queries
  Supabase (degradava perf pra todos)
- Realtime em conversation_messages via publication supabase_realtime
- Notifier global flutuante com beep + toggle mute (4 camadas: badge +
  sino + popup + browser notification)

═══════════════════════════════════════════════════════════════════════════
MIGRATIONS NOVAS (13)
═══════════════════════════════════════════════════════════════════════════

20260420000001_patient_intake_invite_info_rpc
20260420000002_audit_logs_lgpd
20260420000003_audit_logs_unified_view
20260420000004_lgpd_export_patient_rpc
20260420000005_conversation_messages
20260420000005_search_global_rpc
20260420000006_conv_messages_notifications
20260420000007_notif_channels_saas_admin_insert
20260420000008_conv_messages_realtime
20260420000009_conv_messages_delivery_status
20260421000001_whatsapp_media_bucket
20260421000002_conversation_notes
20260421000003_conversation_tags
20260421000004_conversation_autoreply
20260421000005_conversation_optouts
20260421000006_session_reminders
20260421000007_whatsapp_credits
20260421000008_contact_phones
20260421000009_retroactive_whatsapp_link
20260421000010_retroactive_whatsapp_link_v2
20260421000011_contact_emails
20260421000012_conversation_assignments
20260421000013_tenant_cpf_cnpj

═══════════════════════════════════════════════════════════════════════════
EDGE FUNCTIONS NOVAS / MODIFICADAS
═══════════════════════════════════════════════════════════════════════════

Novas:
- _shared/whatsapp-hooks.ts (módulo compartilhado)
- asaas-webhook
- create-whatsapp-credit-charge
- deactivate-notification-channel
- evolution-webhook-provision
- evolution-whatsapp-inbound
- get-intake-invite-info
- notification-webhook
- send-session-reminders
- send-whatsapp-message
- submit-patient-intake
- twilio-whatsapp-inbound

═══════════════════════════════════════════════════════════════════════════
FRONTEND — RESUMO
═══════════════════════════════════════════════════════════════════════════

Composables novos: useAddonExtrato, useAuditoria, useAutoReplySettings,
useClinicKPIs, useContactEmails, useContactPhones, useConversationAssignment,
useConversationNotes, useConversationOptouts, useConversationTags,
useConversations, useLgpdExport, useSessionReminders, useWhatsappCredits

Stores: conversationDrawerStore

Componentes novos: ConversationDrawer, GlobalInboundNotifier, GlobalSearch,
ContactEmailsEditor, ContactPhonesEditor

Páginas novas: CRMConversasPage, PatientConversationsTab, AddonsExtratoPage,
AuditoriaPage, NotificationsHistoryPage, ConfiguracoesWhatsappChooserPage,
ConfiguracoesConversasAutoreplyPage, ConfiguracoesConversasOptoutsPage,
ConfiguracoesConversasTagsPage, ConfiguracoesCreditosWhatsappPage,
ConfiguracoesLembretesSessaoPage

Utils novos: addonExtratoExport, auditoriaExport, excelExport,
lgpdExportFormats

Páginas existentes alteradas: ClinicDashboard, PatientsCadastroPage,
PatientCadastroDialog, PatientsListPage, MedicosPage, PatientProntuario,
ConfiguracoesWhatsappPage, SaasWhatsappPage, ConfiguracoesRecursosExtrasPage,
ConfiguracoesPage, AgendaTerapeutaPage, AgendaClinicaPage, NotificationItem,
NotificationDrawer, AppLayout, AppTopbar, useMenuBadges,
patientsRepository, SaasAddonsPage (aba 4 + 5 WhatsApp)

Routes: routes.clinic, routes.configs, routes.therapist atualizados
Menus: clinic.menu, therapist.menu, saas.menu atualizados

═══════════════════════════════════════════════════════════════════════════
NOTAS

- Após subir, rodar supabase functions serve --no-verify-jwt
  --env-file supabase/functions/.env pra carregar o módulo _shared
- WHATSAPP_SETUP.md reescrito (~400 linhas) com setup completo dos 3
  providers + troubleshooting + LGPD
- HANDOFF.md atualizado com estado atual e próximos passos

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
This commit is contained in:
Leonardo
2026-04-23 07:05:24 -03:00
parent 037ba3721f
commit 2644e60bb6
191 changed files with 38629 additions and 3756 deletions
@@ -0,0 +1,263 @@
-- =============================================================================
-- Migration: 20260420000005_conversation_messages
-- Sessao 11 - Fase 5a (CRM de WhatsApp / inbox).
--
-- Cria infraestrutura para receber mensagens inbound de WhatsApp (Twilio e
-- Evolution API) e exibir num Kanban de conversas.
--
-- - conversation_messages — todas as mensagens (in/out) com link opcional
-- ao paciente via telefone matching
-- - function match_patient_by_phone(tenant_id, phone) — encontra paciente
-- - view conversation_threads — agregado por paciente/numero pra UI Kanban
--
-- RLS: tenant members leem; service_role (edge function) escreve via SECURITY
-- DEFINER match_and_insert. App nao escreve direto.
-- =============================================================================
-- ---------------------------------------------------------------------------
-- Tabela de mensagens
-- ---------------------------------------------------------------------------
CREATE TABLE IF NOT EXISTS public.conversation_messages (
id BIGSERIAL PRIMARY KEY,
tenant_id UUID NOT NULL REFERENCES public.tenants(id) ON DELETE CASCADE,
patient_id UUID REFERENCES public.patients(id) ON DELETE SET NULL,
channel TEXT NOT NULL CHECK (channel IN ('whatsapp', 'sms', 'email')),
direction TEXT NOT NULL CHECK (direction IN ('inbound', 'outbound')),
from_number TEXT,
to_number TEXT,
body TEXT,
media_url TEXT,
media_mime TEXT,
provider TEXT NOT NULL CHECK (provider IN ('twilio', 'evolution', 'manual')),
provider_message_id TEXT,
provider_raw JSONB,
-- estado Kanban
kanban_status TEXT NOT NULL DEFAULT 'awaiting_us'
CHECK (kanban_status IN ('urgent', 'awaiting_us', 'awaiting_patient', 'resolved')),
priority INT NOT NULL DEFAULT 0,
read_at TIMESTAMPTZ,
responded_at TIMESTAMPTZ,
resolved_at TIMESTAMPTZ,
received_at TIMESTAMPTZ,
created_at TIMESTAMPTZ NOT NULL DEFAULT now(),
updated_at TIMESTAMPTZ NOT NULL DEFAULT now()
);
CREATE INDEX IF NOT EXISTS idx_conv_msg_tenant_created
ON public.conversation_messages (tenant_id, created_at DESC);
CREATE INDEX IF NOT EXISTS idx_conv_msg_patient
ON public.conversation_messages (patient_id, created_at DESC) WHERE patient_id IS NOT NULL;
CREATE INDEX IF NOT EXISTS idx_conv_msg_from_number
ON public.conversation_messages (tenant_id, from_number);
CREATE INDEX IF NOT EXISTS idx_conv_msg_kanban
ON public.conversation_messages (tenant_id, kanban_status, priority DESC, created_at DESC);
CREATE INDEX IF NOT EXISTS idx_conv_msg_provider_msg_id
ON public.conversation_messages (provider_message_id) WHERE provider_message_id IS NOT NULL;
-- Trigger de updated_at (usa funcao existente set_updated_at)
DROP TRIGGER IF EXISTS trg_conv_messages_updated_at ON public.conversation_messages;
CREATE TRIGGER trg_conv_messages_updated_at
BEFORE UPDATE ON public.conversation_messages
FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
COMMENT ON TABLE public.conversation_messages IS
'Mensagens in/out de WhatsApp/SMS/email. Timeline de conversas do tenant com pacientes.';
-- ---------------------------------------------------------------------------
-- Funcao: normaliza telefone BR (remove tudo que nao seja digito, tira DDI 55)
-- ---------------------------------------------------------------------------
CREATE OR REPLACE FUNCTION public.normalize_phone_br(p_phone TEXT)
RETURNS TEXT
LANGUAGE plpgsql
IMMUTABLE
AS $$
DECLARE
v_digits TEXT;
BEGIN
IF p_phone IS NULL THEN RETURN NULL; END IF;
-- remove tudo que nao seja digito
v_digits := regexp_replace(p_phone, '\D', '', 'g');
-- remove DDI 55 se tem 12+ digitos (+55 + DDD + numero)
IF length(v_digits) >= 12 AND left(v_digits, 2) = '55' THEN
v_digits := substr(v_digits, 3);
END IF;
-- pega os ultimos 11 digitos (DDD + 9digito + 8numero) ou 10 (DDD + 8numero)
IF length(v_digits) > 11 THEN
v_digits := right(v_digits, 11);
END IF;
RETURN v_digits;
END;
$$;
COMMENT ON FUNCTION public.normalize_phone_br(TEXT) IS
'Normaliza telefone BR para os ultimos 11 digitos (DDD+numero), removendo DDI +55 e formatacao.';
-- ---------------------------------------------------------------------------
-- Funcao: match paciente por telefone dentro de um tenant
-- ---------------------------------------------------------------------------
CREATE OR REPLACE FUNCTION public.match_patient_by_phone(p_tenant_id UUID, p_phone TEXT)
RETURNS UUID
LANGUAGE plpgsql
STABLE
SECURITY DEFINER
SET search_path = public, pg_temp
AS $$
DECLARE
v_normalized TEXT;
v_patient_id UUID;
BEGIN
v_normalized := public.normalize_phone_br(p_phone);
IF v_normalized IS NULL OR length(v_normalized) < 10 THEN
RETURN NULL;
END IF;
-- prioridade: telefone principal, depois alternativo, depois responsavel
SELECT id INTO v_patient_id FROM public.patients
WHERE tenant_id = p_tenant_id
AND public.normalize_phone_br(telefone) = v_normalized
LIMIT 1;
IF v_patient_id IS NOT NULL THEN RETURN v_patient_id; END IF;
SELECT id INTO v_patient_id FROM public.patients
WHERE tenant_id = p_tenant_id
AND public.normalize_phone_br(telefone_alternativo) = v_normalized
LIMIT 1;
IF v_patient_id IS NOT NULL THEN RETURN v_patient_id; END IF;
SELECT id INTO v_patient_id FROM public.patients
WHERE tenant_id = p_tenant_id
AND public.normalize_phone_br(telefone_responsavel) = v_normalized
LIMIT 1;
RETURN v_patient_id;
END;
$$;
COMMENT ON FUNCTION public.match_patient_by_phone(UUID, TEXT) IS
'Encontra patient_id do tenant cujo telefone (principal/alternativo/responsavel) bate com o numero.';
-- ---------------------------------------------------------------------------
-- View: threads agrupadas por paciente ou numero anonimo
-- ---------------------------------------------------------------------------
DROP VIEW IF EXISTS public.conversation_threads CASCADE;
CREATE VIEW public.conversation_threads
WITH (security_invoker = true)
AS
WITH base AS (
SELECT
cm.id,
cm.tenant_id,
cm.patient_id,
cm.channel,
cm.body,
cm.direction,
cm.kanban_status,
cm.read_at,
cm.created_at,
CASE WHEN cm.direction = 'inbound' THEN cm.from_number ELSE cm.to_number END AS contact_number,
COALESCE(cm.patient_id::text, 'anon:' || COALESCE(
CASE WHEN cm.direction = 'inbound' THEN cm.from_number ELSE cm.to_number END,
'unknown'
)) AS thread_key
FROM public.conversation_messages cm
),
latest AS (
SELECT DISTINCT ON (tenant_id, thread_key)
tenant_id, thread_key, patient_id, channel, contact_number,
body AS last_message_body,
direction AS last_message_direction,
kanban_status,
created_at AS last_message_at
FROM base
ORDER BY tenant_id, thread_key, created_at DESC
),
counts AS (
SELECT
tenant_id, thread_key,
COUNT(*) AS message_count,
COUNT(*) FILTER (WHERE direction = 'inbound' AND read_at IS NULL) AS unread_count
FROM base
GROUP BY tenant_id, thread_key
)
SELECT
l.tenant_id,
l.thread_key,
l.patient_id,
p.nome_completo AS patient_name,
l.contact_number,
l.channel,
c.message_count,
c.unread_count,
l.last_message_at,
l.last_message_body,
l.last_message_direction,
l.kanban_status
FROM latest l
JOIN counts c ON c.tenant_id = l.tenant_id AND c.thread_key = l.thread_key
LEFT JOIN public.patients p ON p.id = l.patient_id;
COMMENT ON VIEW public.conversation_threads IS
'Agregado de conversas por paciente ou por numero anonimo. Base do Kanban.';
GRANT SELECT ON public.conversation_threads TO authenticated;
-- ---------------------------------------------------------------------------
-- RLS: tenant member le; ninguem escreve direto (so via edge function service_role)
-- ---------------------------------------------------------------------------
ALTER TABLE public.conversation_messages ENABLE ROW LEVEL SECURITY;
ALTER TABLE public.conversation_messages FORCE ROW LEVEL SECURITY;
DROP POLICY IF EXISTS "conv_msg: select tenant" ON public.conversation_messages;
DROP POLICY IF EXISTS "conv_msg: update kanban" ON public.conversation_messages;
DROP POLICY IF EXISTS "conv_msg: no direct insert" ON public.conversation_messages;
DROP POLICY IF EXISTS "conv_msg: no direct delete" ON public.conversation_messages;
CREATE POLICY "conv_msg: select tenant" ON public.conversation_messages
FOR SELECT TO authenticated
USING (
public.is_saas_admin()
OR tenant_id IN (
SELECT tm.tenant_id FROM public.tenant_members tm
WHERE tm.user_id = auth.uid() AND tm.status = 'active'
)
);
-- tenant member pode atualizar apenas kanban_status/read_at/responded_at/resolved_at
-- (nao pode mexer em body, provider, etc)
CREATE POLICY "conv_msg: update kanban" ON public.conversation_messages
FOR UPDATE TO authenticated
USING (
tenant_id IN (
SELECT tm.tenant_id FROM public.tenant_members tm
WHERE tm.user_id = auth.uid() AND tm.status = 'active'
)
)
WITH CHECK (
tenant_id IN (
SELECT tm.tenant_id FROM public.tenant_members tm
WHERE tm.user_id = auth.uid() AND tm.status = 'active'
)
);
CREATE POLICY "conv_msg: no direct insert" ON public.conversation_messages
FOR INSERT TO authenticated
WITH CHECK (false);
CREATE POLICY "conv_msg: no direct delete" ON public.conversation_messages
FOR DELETE TO authenticated
USING (false);