diff --git a/src/layout/AppLayout.vue b/src/layout/AppLayout.vue
index fecf9d3..8f20cb4 100644
--- a/src/layout/AppLayout.vue
+++ b/src/layout/AppLayout.vue
@@ -21,12 +21,29 @@ import { useRoute, useRouter } from 'vue-router';
 
 const router = useRouter();
 
+// Aliases "semânticos" → resolvidos pra rota real com base no role atual.
+// Evita que deeplinks gravados no backend quebrem se o caminho da rota mudar
+// ou se o usuário logado pertencer a outro contexto (therapist vs clinic_admin).
+const DEEPLINK_ALIASES = {
+    '/crm/conversas': { therapist: '/therapist/conversas', clinic_admin: '/admin/conversas' },
+    '/conversas': { therapist: '/therapist/conversas', clinic_admin: '/admin/conversas' }
+};
+
+function resolveDeeplink(link) {
+    if (!link || typeof link !== 'string') return link;
+    const alias = DEEPLINK_ALIASES[link];
+    if (!alias) return link;
+    const role = tenantStore?.activeRole || 'therapist';
+    return alias[role] || alias.therapist;
+}
+
 function goToDeeplink(link) {
     if (!link) return;
-    if (typeof link === 'string' && link.startsWith('/')) {
-        router.push(link);
+    const resolved = resolveDeeplink(link);
+    if (typeof resolved === 'string' && resolved.startsWith('/')) {
+        router.push(resolved);
     } else {
-        window.location.href = link;
+        window.location.href = resolved;
     }
 }
 
diff --git a/supabase/functions/conversation-sla-check/index.ts b/supabase/functions/conversation-sla-check/index.ts
index 3c96381..803eedd 100644
--- a/supabase/functions/conversation-sla-check/index.ts
+++ b/supabase/functions/conversation-sla-check/index.ts
@@ -279,7 +279,7 @@ async function notifyBreach(supa: SupabaseClient, params: {
             title,
             detail,
             severity: 'error',
-            deeplink: '/crm/conversas',
+            deeplink: '/conversas',
             actionLabel: 'Abrir CRM',
             thread_key: params.thread_key
         }