NotificationItem: resolve alias + botões inline "Conversa"/"Abrir"

3 melhorias no item de notificação do sininho:

1. handleRowClick: agora resolve alias (/conversas → /therapist|admin/
   conversas) baseado em tenantStore.activeRole. Antes caía em NotFound
   quando o deeplink era /conversas ou /crm/conversas.

2. Se payload tem thread_key (alertas do SLA), o clique abre o drawer
   global diretamente na thread em vez de navegar — experiência similar
   à do botão do toast. Fallback pra deeplink se a thread sumiu.

3. typeMap ganha entrada 'system_alert' (ícone pi-exclamation-circle,
   borda vermelha).

4. Botões inline "Conversa" e "Abrir" aparecem embaixo do detail quando
   o payload tem thread_key ou deeplink — atalhos pras ações mais
   comuns sem precisar clicar na área do item.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>

src/components/notifications/NotificationItem.vue

@@ -39,9 +39,24 @@ const typeMap = {
     new_patient: { icon: 'pi-user-plus', border: 'border-sky-500' },
     recurrence_alert: { icon: 'pi-refresh', border: 'border-amber-500' },
     session_status: { icon: 'pi-calendar-times', border: 'border-orange-500' },
-    inbound_message: { icon: 'pi-whatsapp', border: 'border-emerald-500' }
+    inbound_message: { icon: 'pi-whatsapp', border: 'border-emerald-500' },
+    system_alert: { icon: 'pi-exclamation-circle', border: 'border-red-600' }
 };
 
+// Aliases semânticos do deeplink → rota real por role. Mesmo map do AppLayout.
+const DEEPLINK_ALIASES = {
+    '/crm/conversas': { therapist: '/therapist/conversas', clinic_admin: '/admin/conversas' },
+    '/conversas': { therapist: '/therapist/conversas', clinic_admin: '/admin/conversas' }
+};
+
+function resolveDeeplink(link) {
+    if (!link || typeof link !== 'string') return link;
+    const alias = DEEPLINK_ALIASES[link];
+    if (!alias) return link;
+    const role = tenantStore?.activeRole || 'therapist';
+    return alias[role] || alias.therapist;
+}
+
 const meta = computed(() => typeMap[props.item.type] || { icon: 'pi-bell', border: 'border-gray-300' });
 const isUnread = computed(() => !props.item.read_at);
 
@@ -49,10 +64,30 @@ const timeAgo = computed(() => formatDistanceToNow(new Date(props.item.created_a
 
 const initials = computed(() => props.item.payload?.avatar_initials || '?');
 
-function handleRowClick() {
+async function openConversationByThreadKey(threadKey) {
+    if (!threadKey) return false;
+    try {
+        const tenantId = tenantStore.activeTenantId;
+        const { supabase } = await import('@/lib/supabase/client');
+        const { data } = await supabase
+            .from('conversation_threads')
+            .select('*')
+            .eq('tenant_id', tenantId)
+            .eq('thread_key', threadKey)
+            .maybeSingle();
+        if (!data) return false;
+        await conversationDrawer.openForThread(data);
+        return true;
+    } catch {
+        return false;
+    }
+}
+
+async function handleRowClick() {
+    const payload = props.item.payload || {};
+
     // Inbound message → abre drawer global (evita 403 em rota admin/therapist)
     if (props.item.type === 'inbound_message') {
-        const payload = props.item.payload || {};
         if (payload.patient_id) {
             conversationDrawer.openForPatient(payload.patient_id);
         } else if (payload.from_number) {
@@ -74,8 +109,39 @@ function handleRowClick() {
         return;
     }
 
-    // Outros tipos: segue o deeplink normal
-    const deeplink = props.item.payload?.deeplink;
+    // System alert com thread_key → abre drawer da conversa
+    if (payload.thread_key) {
+        const ok = await openConversationByThreadKey(payload.thread_key);
+        if (ok) {
+            store.drawerOpen = false;
+            emit('read', props.item.id);
+            return;
+        }
+    }
+
+    // Fallback: segue deeplink resolvido por alias
+    const deeplink = resolveDeeplink(payload.deeplink);
+    if (deeplink) {
+        router.push(deeplink);
+        store.drawerOpen = false;
+        emit('read', props.item.id);
+    }
+}
+
+async function handleOpenConversation(e) {
+    e.stopPropagation();
+    const payload = props.item.payload || {};
+    const ok = await openConversationByThreadKey(payload.thread_key);
+    if (ok) {
+        store.drawerOpen = false;
+        emit('read', props.item.id);
+    }
+}
+
+function handleOpenDeeplink(e) {
+    e.stopPropagation();
+    const payload = props.item.payload || {};
+    const deeplink = resolveDeeplink(payload.deeplink);
     if (deeplink) {
         router.push(deeplink);
         store.drawerOpen = false;
@@ -110,7 +176,27 @@ function handleArchive(e) {
         <div class="notif-item__body">
             <p class="notif-item__title">{{ item.payload?.title }}</p>
             <p class="notif-item__detail">{{ item.payload?.detail }}</p>
+            <div class="notif-item__footer">
                 <p class="notif-item__time">{{ timeAgo }}</p>
+                <div v-if="item.payload?.thread_key || item.payload?.deeplink" class="notif-item__quick" @click.stop>
+                    <button
+                        v-if="item.payload?.thread_key"
+                        class="notif-quick-btn"
+                        title="Abrir conversa"
+                        @click="handleOpenConversation">
+                        <i class="pi pi-comment" />
+                        <span>Conversa</span>
+                    </button>
+                    <button
+                        v-if="item.payload?.deeplink"
+                        class="notif-quick-btn"
+                        :title="item.payload?.actionLabel || 'Abrir'"
+                        @click="handleOpenDeeplink">
+                        <i class="pi pi-arrow-right" />
+                        <span>{{ item.payload?.actionLabel || 'Abrir' }}</span>
+                    </button>
+                </div>
+            </div>
         </div>
 
         <!-- Ações -->
@@ -193,12 +279,46 @@ function handleArchive(e) {
     overflow: hidden;
     text-overflow: ellipsis;
 }
+.notif-item__footer {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: 0.5rem;
+    margin-top: 0.2rem;
+}
 .notif-item__time {
     font-size: 0.7rem;
     color: var(--text-color-secondary);
     opacity: 0.7;
     margin: 0;
 }
+.notif-item__quick {
+    display: flex;
+    gap: 0.3rem;
+    flex-wrap: wrap;
+}
+.notif-quick-btn {
+    display: inline-flex;
+    align-items: center;
+    gap: 0.25rem;
+    padding: 0.15rem 0.55rem;
+    border: 1px solid var(--surface-border);
+    background: var(--surface-card);
+    color: var(--text-color-secondary);
+    border-radius: 9999px;
+    font-size: 0.68rem;
+    font-weight: 600;
+    cursor: pointer;
+    transition: background 0.15s, color 0.15s, border-color 0.15s;
+}
+.notif-quick-btn:hover {
+    background: var(--surface-hover);
+    color: var(--text-color);
+    border-color: var(--text-color-secondary);
+}
+.notif-quick-btn i {
+    font-size: 0.65rem;
+}
 
 .notif-item__actions {
     display: flex;