diff --git a/database-novo/agenciapsi-db-dashboard.html b/database-novo/agenciapsi-db-dashboard.html
index 7b4d0bf..53e32a5 100644
--- a/database-novo/agenciapsi-db-dashboard.html
+++ b/database-novo/agenciapsi-db-dashboard.html
@@ -3,7 +3,7 @@
 <head>
 <meta charset="UTF-8">
 <meta name="viewport" content="width=device-width, initial-scale=1.0">
-<title>AgenciaPsi DB · 2026-05-04</title>
+<title>AgenciaPsi DB · 2026-05-11</title>
 <style>
   @import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;600&family=Space+Grotesk:wght@300;400;500;600;700&display=swap');
   :root{--bg:#0b0d12;--bg2:#111520;--bg3:#181e2d;--border:#1e2740;--border2:#263050;--text:#e2e8f8;--text2:#7d8fb3;--text3:#4a5a80;--accent:#6366f1;--accent2:#6ee7b7;--pk:#fbbf24;--fk:#f472b6;--ok:#34d399;--warn:#fbbf24;--pend:#f87171;--leg:#94a3b8}
@@ -101,7 +101,7 @@
 <body>
 <div class="topbar">
   <div class="brand">Agência<span>Psi</span> DB</div>
-  <span class="gen">2026-05-04 · 04/05/2026, 14:09:20</span>
+  <span class="gen">2026-05-11 · 11/05/2026, 10:51:25</span>
   <input class="search" id="si" placeholder="Buscar tabela ou coluna..." oninput="search(this.value)">
   <div class="pills">
     <div class="pill"><strong>138</strong> tabelas</div>
diff --git a/database-novo/migrations/20260511000001_session_default_notes_field.sql b/database-novo/migrations/20260511000001_session_default_notes_field.sql
new file mode 100644
index 0000000..d3afbc5
--- /dev/null
+++ b/database-novo/migrations/20260511000001_session_default_notes_field.sql
@@ -0,0 +1,209 @@
+-- ==========================================================================
+-- Agencia PSI — Migracao: campo "Observacao" nativo no commitment Sessao
+-- ==========================================================================
+-- Antes: o commitment determinado 'Sessao' (is_native=true, native_key='session')
+-- nao tinha campos extras default. Os outros nativos (Leitura, Supervisao, Aula,
+-- Analise Pessoal) ja vinham com 'notes' (Observacao, textarea) — Sessao era
+-- a unica excecao.
+--
+-- O AgendaEventDialog tinha uma textarea hard-coded "Observacao" no form, fora
+-- do mecanismo de extra_fields. Pra padronizar (e pra que a Observacao da
+-- sessao siga o mesmo storage que os outros commitments: agenda_eventos.extra_fields),
+-- a textarea hardcoded foi removida do .vue e Sessao agora ganha 'notes' como
+-- campo extra default.
+--
+-- Esta migracao:
+-- 1. Adiciona 'notes' (Observacao, textarea) em TODOS os commitments Sessao
+--    existentes (idempotente — so insere se ainda nao houver).
+-- 2. Atualiza a funcao seed_determined_commitments pra que novos tenants criados
+--    daqui pra frente ja venham com 'notes' no Sessao por padrao.
+-- ==========================================================================
+
+-- ──────────────────────────────────────────────────────────────────────────
+-- 1. Backfill — adiciona 'notes' nos commitments Sessao ja existentes
+-- ──────────────────────────────────────────────────────────────────────────
+INSERT INTO public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+SELECT dc.tenant_id, dc.id, 'notes', 'Observação', 'textarea', false, 30
+FROM public.determined_commitments dc
+WHERE dc.is_native = true
+  AND dc.native_key = 'session'
+  AND NOT EXISTS (
+      SELECT 1 FROM public.determined_commitment_fields f
+      WHERE f.commitment_id = dc.id AND f.key = 'notes'
+  );
+
+
+-- ──────────────────────────────────────────────────────────────────────────
+-- 2. Forward-fix — funcao seed_determined_commitments inclui 'notes' em Sessao
+-- ──────────────────────────────────────────────────────────────────────────
+CREATE OR REPLACE FUNCTION public.seed_determined_commitments(p_tenant_id uuid) RETURNS void
+    LANGUAGE plpgsql SECURITY DEFINER
+    AS $$
+declare
+  v_id uuid;
+begin
+  -- Sessão (locked + sempre ativa)
+  if not exists (
+    select 1 from public.determined_commitments
+    where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
+  ) then
+    insert into public.determined_commitments
+      (tenant_id, is_native, native_key, is_locked, active, name, description)
+    values
+      (p_tenant_id, true, 'session', true, true, 'Sessão', 'Sessão com paciente');
+  end if;
+
+  -- Leitura
+  if not exists (
+    select 1 from public.determined_commitments
+    where tenant_id = p_tenant_id and is_native = true and native_key = 'reading'
+  ) then
+    insert into public.determined_commitments
+      (tenant_id, is_native, native_key, is_locked, active, name, description)
+    values
+      (p_tenant_id, true, 'reading', false, true, 'Leitura', 'Praticar leitura');
+  end if;
+
+  -- Supervisão
+  if not exists (
+    select 1 from public.determined_commitments
+    where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
+  ) then
+    insert into public.determined_commitments
+      (tenant_id, is_native, native_key, is_locked, active, name, description)
+    values
+      (p_tenant_id, true, 'supervision', false, true, 'Supervisão', 'Supervisão');
+  end if;
+
+  -- Aula
+  if not exists (
+    select 1 from public.determined_commitments
+    where tenant_id = p_tenant_id and is_native = true and native_key = 'class'
+  ) then
+    insert into public.determined_commitments
+      (tenant_id, is_native, native_key, is_locked, active, name, description)
+    values
+      (p_tenant_id, true, 'class', false, false, 'Aula', 'Dar aula');
+  end if;
+
+  -- Análise pessoal
+  if not exists (
+    select 1 from public.determined_commitments
+    where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
+  ) then
+    insert into public.determined_commitments
+      (tenant_id, is_native, native_key, is_locked, active, name, description)
+    values
+      (p_tenant_id, true, 'analysis', false, true, 'Análise Pessoal', 'Minha análise pessoal');
+  end if;
+
+  -- -------------------------------------------------------
+  -- Campos padrão (idempotentes por (commitment_id, key))
+  -- -------------------------------------------------------
+
+  -- Sessão (NOVO em 2026-05-11: 'notes' como Observação default)
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+
+  -- Leitura
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'reading'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'book') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'book', 'Livro', 'text', false, 10);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'author') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'author', 'Autor', 'text', false, 20);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+
+  -- Supervisão
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'supervisor') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'supervisor', 'Supervisor', 'text', false, 10);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'topic') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'topic', 'Assunto', 'text', false, 20);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+
+  -- Aula
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'class'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'theme') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'theme', 'Tema', 'text', false, 10);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'group') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'group', 'Turma', 'text', false, 20);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+
+  -- Análise
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'analyst') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'analyst', 'Analista', 'text', false, 10);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'focus') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'focus', 'Foco', 'text', false, 20);
+    end if;
+
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+end;
+$$;
diff --git a/database-novo/schema/00_full/schema.sql b/database-novo/schema/00_full/schema.sql
index ba4b9d1..f9b7c42 100644
--- a/database-novo/schema/00_full/schema.sql
+++ b/database-novo/schema/00_full/schema.sql
@@ -2,7 +2,7 @@
 -- PostgreSQL database dump
 --
 
-\restrict cL3H2JjRWI00WI0xnJSlufhaNqJV1aSUu220iQjG1A8YccWtKcjoKGeanovDlAc
+\restrict OYZjCTq2gLqELdyCChgzk1NjEGA2C8OKTRGUJKsllGft2WtbPKKeGe6fjZh3Yzj
 
 -- Dumped from database version 17.6
 -- Dumped by pg_dump version 17.6
@@ -406,7 +406,9 @@ CREATE TYPE public.status_evento_agenda AS ENUM (
     'realizado',
     'faltou',
     'cancelado',
-    'remarcar'
+    'remarcar',
+    'remarcado',
+    'confirmado'
 );
 
 
@@ -911,6 +913,73 @@ CREATE FUNCTION public.__rls_ping() RETURNS text
 $$;
 
 
+--
+-- Name: _first_response_runs(uuid, timestamp with time zone, timestamp with time zone); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public._first_response_runs(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone) RETURNS TABLE(thread_key text, inbound_started_at timestamp with time zone, responded_at timestamp with time zone, response_seconds integer, responder_id uuid)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    WITH msgs AS (
+        SELECT
+            m.id,
+            m.tenant_id,
+            m.direction,
+            m.created_at,
+            m.patient_id,
+            m.from_number,
+            m.to_number,
+            -- mesma logica da view conversation_threads
+            COALESCE(
+                m.patient_id::text,
+                'anon:' || COALESCE(
+                    CASE WHEN m.direction = 'inbound' THEN m.from_number ELSE m.to_number END,
+                    'unknown'
+                )
+            ) AS tk
+        FROM public.conversation_messages m
+        WHERE m.tenant_id = p_tenant_id
+          AND m.direction IN ('inbound', 'outbound')
+          AND m.created_at >= p_from
+          AND m.created_at <= p_to
+    ),
+    with_prev AS (
+        SELECT *,
+               LAG(direction) OVER (PARTITION BY tenant_id, tk ORDER BY created_at, id) AS prev_direction
+        FROM msgs
+    ),
+    run_starts AS (
+        -- Primeira mensagem de cada "run inbound"
+        SELECT tk, tenant_id, created_at AS inbound_started_at
+        FROM with_prev
+        WHERE direction = 'inbound'
+          AND (prev_direction IS NULL OR prev_direction = 'outbound')
+    )
+    SELECT
+        r.tk AS thread_key,
+        r.inbound_started_at,
+        o.created_at AS responded_at,
+        EXTRACT(EPOCH FROM (o.created_at - r.inbound_started_at))::INT AS response_seconds,
+        -- Quem respondeu: pega o assigned_to atual da thread (snapshot aproximado)
+        a.assigned_to AS responder_id
+    FROM run_starts r
+    LEFT JOIN LATERAL (
+        SELECT created_at
+        FROM public.conversation_messages m2
+        WHERE m2.tenant_id = r.tenant_id
+          AND COALESCE(m2.patient_id::text, 'anon:' || COALESCE(m2.to_number, m2.from_number, 'unknown')) = r.tk
+          AND m2.direction = 'outbound'
+          AND m2.created_at > r.inbound_started_at
+        ORDER BY m2.created_at
+        LIMIT 1
+    ) o ON true
+    LEFT JOIN public.conversation_assignments a
+        ON a.tenant_id = r.tenant_id AND a.thread_key = r.tk
+    WHERE o.created_at IS NOT NULL;   -- so runs que foram respondidos
+$$;
+
+
 SET default_tablespace = '';
 
 SET default_table_access_method = heap;
@@ -1125,6 +1194,107 @@ END;
 $$;
 
 
+--
+-- Name: admin_adjust_whatsapp_credits(uuid, integer, uuid, text); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.admin_adjust_whatsapp_credits(p_tenant_id uuid, p_amount integer, p_admin_id uuid, p_note text DEFAULT NULL::text) RETURNS integer
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_new_balance INT;
+    v_current_balance INT;
+    v_topup_net INT;
+    v_usage_total INT;
+    v_removable INT;
+    v_clean_note TEXT;
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    IF p_tenant_id IS NULL THEN
+        RAISE EXCEPTION 'tenant_required';
+    END IF;
+
+    IF p_amount IS NULL OR p_amount = 0 THEN
+        RAISE EXCEPTION 'amount_required';
+    END IF;
+
+    IF ABS(p_amount) > 1000 THEN
+        RAISE EXCEPTION 'amount_exceeds_limit_1000';
+    END IF;
+
+    IF p_admin_id IS NULL THEN
+        RAISE EXCEPTION 'admin_id_required';
+    END IF;
+
+    v_clean_note := NULLIF(TRIM(COALESCE(p_note, '')), '');
+    IF v_clean_note IS NOT NULL THEN
+        v_clean_note := LEFT(v_clean_note, 500);
+    END IF;
+
+    IF p_amount > 0 THEN
+        -- ADICIONAR
+        INSERT INTO public.whatsapp_credits_balance (tenant_id, balance)
+        VALUES (p_tenant_id, p_amount)
+        ON CONFLICT (tenant_id) DO UPDATE SET
+            balance = whatsapp_credits_balance.balance + EXCLUDED.balance,
+            low_balance_alerted_at = NULL
+        RETURNING balance INTO v_new_balance;
+
+    ELSE
+        -- REMOVER (amount < 0)
+        SELECT balance INTO v_current_balance
+            FROM public.whatsapp_credits_balance
+            WHERE tenant_id = p_tenant_id
+            FOR UPDATE;
+
+        IF NOT FOUND THEN
+            RAISE EXCEPTION 'tenant_has_no_balance';
+        END IF;
+
+        SELECT COALESCE(SUM(amount), 0) INTO v_topup_net
+            FROM public.whatsapp_credits_transactions
+            WHERE tenant_id = p_tenant_id
+              AND kind IN ('topup_manual', 'adjustment', 'refund');
+
+        SELECT COALESCE(ABS(SUM(amount)), 0) INTO v_usage_total
+            FROM public.whatsapp_credits_transactions
+            WHERE tenant_id = p_tenant_id
+              AND kind = 'usage';
+
+        v_removable := GREATEST(0, v_topup_net - v_usage_total);
+        v_removable := LEAST(v_removable, v_current_balance);
+
+        IF ABS(p_amount) > v_removable THEN
+            RAISE EXCEPTION 'cannot_remove_beyond_removable: max=%', v_removable;
+        END IF;
+
+        UPDATE public.whatsapp_credits_balance
+            SET balance = balance + p_amount    -- p_amount ja e negativo
+            WHERE tenant_id = p_tenant_id
+            RETURNING balance INTO v_new_balance;
+    END IF;
+
+    INSERT INTO public.whatsapp_credits_transactions
+        (tenant_id, kind, amount, balance_after, admin_id, note)
+    VALUES
+        (p_tenant_id, 'adjustment', p_amount, v_new_balance, p_admin_id, v_clean_note);
+
+    RETURN v_new_balance;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION admin_adjust_whatsapp_credits(p_tenant_id uuid, p_amount integer, p_admin_id uuid, p_note text); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.admin_adjust_whatsapp_credits(p_tenant_id uuid, p_amount integer, p_admin_id uuid, p_note text) IS 'Ajuste manual SaaS admin (+/-). |amount|<=1000 por operacao. Remocao so afeta pool cortesia — purchases sao protegidas. Requer is_saas_admin().';
+
+
 --
 -- Name: admin_credit_addon(uuid, text, integer, uuid, text, text, integer); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -1800,9 +1970,7 @@ CREATE FUNCTION public.cancel_notifications_on_session_cancel() RETURNS trigger
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
 BEGIN
-  IF NEW.status IN ('cancelado', 'excluido')
-     AND OLD.status NOT IN ('cancelado', 'excluido')
-  THEN
+  IF NEW.status = 'cancelado' AND OLD.status <> 'cancelado' THEN
     PERFORM public.cancel_patient_pending_notifications(
       NEW.patient_id, NULL, NEW.id
     );
@@ -2225,6 +2393,113 @@ END;
 $$;
 
 
+--
+-- Name: convert_abandoned_intake_to_lead(uuid); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.convert_abandoned_intake_to_lead(p_intake_id uuid) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_intake RECORD;
+    v_tenant_id UUID;
+    v_thread_key TEXT;
+    v_phone TEXT;
+    v_note_body TEXT;
+    v_admin_id UUID;
+    v_msg_id BIGINT;
+BEGIN
+    SELECT * INTO v_intake FROM public.patient_intake_requests WHERE id = p_intake_id;
+    IF NOT FOUND THEN RAISE EXCEPTION 'intake_not_found'; END IF;
+    IF v_intake.status = 'abandoned_lead' THEN RETURN v_intake.lead_thread_key::UUID; END IF;
+
+    -- Tenant_id vem via owner_id (tenant_members)
+    SELECT tenant_id INTO v_tenant_id
+        FROM public.tenant_members
+        WHERE user_id = v_intake.owner_id
+        ORDER BY CASE role WHEN 'tenant_admin' THEN 1 WHEN 'clinic_admin' THEN 2 ELSE 3 END
+        LIMIT 1;
+
+    IF v_tenant_id IS NULL THEN RAISE EXCEPTION 'tenant_not_resolved'; END IF;
+
+    -- Normaliza telefone pra thread_key
+    v_phone := regexp_replace(COALESCE(v_intake.telefone, ''), '\D', '', 'g');
+    IF length(v_phone) BETWEEN 10 AND 11 THEN v_phone := '55' || v_phone; END IF;
+    IF v_phone = '' THEN v_phone := 'unknown'; END IF;
+    v_thread_key := 'anon:' || v_phone;
+
+    -- Nota com dados coletados
+    v_note_body := format(
+        '📋 Lead abandonado (cadastro externo):%s%sNome: %s%sTelefone: %s%sE-mail: %s%sMotivo/Observacoes: %s%s%sIniciou em: %s · Ultima atualizacao: %s',
+        E'\n', E'\n',
+        COALESCE(v_intake.nome_completo, '—'),
+        E'\n',
+        COALESCE(v_intake.telefone, '—'),
+        E'\n',
+        COALESCE(v_intake.email_principal, '—'),
+        E'\n',
+        COALESCE(v_intake.onde_nos_conheceu, '—'),
+        E'\n', E'\n',
+        to_char(v_intake.created_at AT TIME ZONE 'America/Sao_Paulo', 'DD/MM HH24:MI'),
+        to_char(COALESCE(v_intake.last_progress_at, v_intake.updated_at) AT TIME ZONE 'America/Sao_Paulo', 'DD/MM HH24:MI')
+    );
+
+    -- Pega 1 admin do tenant pra preencher created_by da nota
+    SELECT user_id INTO v_admin_id
+        FROM public.tenant_members
+        WHERE tenant_id = v_tenant_id
+          AND role IN ('tenant_admin', 'clinic_admin')
+          AND status = 'active'
+        LIMIT 1;
+
+    IF v_admin_id IS NULL THEN
+        v_admin_id := v_intake.owner_id;
+    END IF;
+
+    -- Cria mensagem placeholder (outbound sistema — entra no thread do CRM)
+    INSERT INTO public.conversation_messages
+        (tenant_id, channel, direction, from_number, to_number, body, provider,
+         provider_raw, kanban_status)
+    VALUES (
+        v_tenant_id, 'whatsapp', 'inbound',
+        CASE WHEN v_phone = 'unknown' THEN NULL ELSE v_phone END,
+        NULL,
+        format('🧾 Cadastro externo iniciado e não finalizado. %s entrou em contato via link público mas abandonou o formulário — ver nota interna.',
+               COALESCE(v_intake.nome_completo, 'Visitante')),
+        'system',
+        jsonb_build_object('lead_from_abandoned_intake', true, 'intake_id', v_intake.id),
+        'awaiting_us'
+    ) RETURNING id INTO v_msg_id;
+
+    -- Cria nota interna
+    INSERT INTO public.conversation_notes
+        (tenant_id, thread_key, contact_number, body, created_by)
+    VALUES (
+        v_tenant_id, v_thread_key,
+        CASE WHEN v_phone = 'unknown' THEN NULL ELSE v_phone END,
+        v_note_body, v_admin_id
+    );
+
+    -- Atualiza intake
+    UPDATE public.patient_intake_requests
+        SET status = 'abandoned_lead',
+            lead_thread_key = v_thread_key,
+            updated_at = now()
+        WHERE id = p_intake_id;
+
+    RETURN p_intake_id;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION convert_abandoned_intake_to_lead(p_intake_id uuid); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.convert_abandoned_intake_to_lead(p_intake_id uuid) IS 'Transforma 1 intake abandonado em lead no CRM: cria mensagem placeholder + nota com dados + marca status.';
+
+
 --
 -- Name: create_clinic_tenant(text); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -4066,6 +4341,120 @@ END;
 $$;
 
 
+--
+-- Name: first_response_by_therapist(uuid, timestamp with time zone, timestamp with time zone); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.first_response_by_therapist(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(therapist_id uuid, runs_count integer, avg_seconds integer, median_seconds integer)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    SELECT
+        r.responder_id AS therapist_id,
+        COUNT(*)::INT AS runs_count,
+        AVG(r.response_seconds)::INT AS avg_seconds,
+        PERCENTILE_CONT(0.5) WITHIN GROUP (ORDER BY r.response_seconds)::INT AS median_seconds
+    FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+    WHERE r.responder_id IS NOT NULL
+    GROUP BY r.responder_id
+    ORDER BY avg_seconds ASC;
+$$;
+
+
+--
+-- Name: FUNCTION first_response_by_therapist(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.first_response_by_therapist(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone) IS 'Ranking de tempo medio de 1a resposta por terapeuta atribuido.';
+
+
+--
+-- Name: first_response_evolution(uuid, timestamp with time zone, timestamp with time zone, integer, uuid); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.first_response_evolution(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_bucket_days integer DEFAULT 7, p_therapist_id uuid DEFAULT NULL::uuid) RETURNS TABLE(bucket_start timestamp with time zone, runs_count integer, avg_seconds integer)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    WITH runs AS (
+        SELECT r.inbound_started_at, r.response_seconds
+        FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+        WHERE (p_therapist_id IS NULL OR r.responder_id = p_therapist_id)
+    ),
+    bucketed AS (
+        SELECT
+            -- Janela alinhada a p_from: bucket_index * N dias + p_from
+            p_from + (
+                FLOOR(EXTRACT(EPOCH FROM (inbound_started_at - p_from)) / (p_bucket_days * 86400))::INT
+                * p_bucket_days * interval '1 day'
+            ) AS bucket_start,
+            response_seconds
+        FROM runs
+    )
+    SELECT
+        bucket_start,
+        COUNT(*)::INT AS runs_count,
+        AVG(response_seconds)::INT AS avg_seconds
+    FROM bucketed
+    GROUP BY bucket_start
+    ORDER BY bucket_start;
+$$;
+
+
+--
+-- Name: FUNCTION first_response_evolution(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone, p_bucket_days integer, p_therapist_id uuid); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.first_response_evolution(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone, p_bucket_days integer, p_therapist_id uuid) IS 'Serie temporal em buckets de N dias pra sparkline.';
+
+
+--
+-- Name: first_response_stats(uuid, timestamp with time zone, timestamp with time zone, uuid); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.first_response_stats(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_therapist_id uuid DEFAULT NULL::uuid) RETURNS TABLE(runs_count integer, avg_seconds integer, median_seconds integer, min_seconds integer, max_seconds integer, sla_threshold_seconds integer, sla_compliant_count integer, sla_compliance_rate numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_threshold_seconds INT;
+BEGIN
+    -- Pega threshold do SLA (se habilitado)
+    SELECT CASE WHEN enabled THEN threshold_minutes * 60 ELSE NULL END
+        INTO v_threshold_seconds
+        FROM public.conversation_sla_rules
+        WHERE tenant_id = p_tenant_id;
+
+    RETURN QUERY
+    WITH runs AS (
+        SELECT r.response_seconds, r.responder_id
+        FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+        WHERE (p_therapist_id IS NULL OR r.responder_id = p_therapist_id)
+    )
+    SELECT
+        COUNT(*)::INT AS runs_count,
+        COALESCE(AVG(response_seconds)::INT, 0) AS avg_seconds,
+        COALESCE(PERCENTILE_CONT(0.5) WITHIN GROUP (ORDER BY response_seconds)::INT, 0) AS median_seconds,
+        COALESCE(MIN(response_seconds), 0) AS min_seconds,
+        COALESCE(MAX(response_seconds), 0) AS max_seconds,
+        v_threshold_seconds AS sla_threshold_seconds,
+        COUNT(*) FILTER (WHERE v_threshold_seconds IS NOT NULL AND response_seconds <= v_threshold_seconds)::INT AS sla_compliant_count,
+        CASE
+            WHEN v_threshold_seconds IS NULL OR COUNT(*) = 0 THEN NULL
+            ELSE ROUND(100.0 * COUNT(*) FILTER (WHERE response_seconds <= v_threshold_seconds) / COUNT(*), 1)
+        END AS sla_compliance_rate
+    FROM runs;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION first_response_stats(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone, p_therapist_id uuid); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.first_response_stats(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone, p_therapist_id uuid) IS 'Metricas agregadas de tempo de 1a resposta no periodo. Opcionalmente filtra por responder_id.';
+
+
 --
 -- Name: fix_all_subscription_mismatches(); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -4192,6 +4581,175 @@ END;
 $$;
 
 
+--
+-- Name: fn_notify_agenda_status_change(); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.fn_notify_agenda_status_change() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_url TEXT;
+    v_key TEXT;
+BEGIN
+    -- So dispara se status realmente mudou
+    IF NEW.status IS NOT DISTINCT FROM OLD.status THEN
+        RETURN NEW;
+    END IF;
+
+    -- So dispara pra status "interessantes". Outros sao silenciosamente ignorados
+    -- (a edge tambem tem essa logica, mas economizamos chamada HTTP aqui)
+    IF NEW.status NOT IN ('cancelado', 'remarcado', 'confirmado') THEN
+        RETURN NEW;
+    END IF;
+
+    -- Precisa de paciente vinculado (senao nao tem telefone)
+    IF NEW.patient_id IS NULL THEN
+        RETURN NEW;
+    END IF;
+
+    -- Busca settings
+    BEGIN
+        v_url := current_setting('app.settings.supabase_url', true);
+        v_key := current_setting('app.settings.service_role_key', true);
+    EXCEPTION WHEN OTHERS THEN
+        -- Settings nao configuradas — silencioso
+        RETURN NEW;
+    END;
+
+    IF v_url IS NULL OR v_key IS NULL THEN
+        RETURN NEW;
+    END IF;
+
+    -- Fire and forget (pg_net)
+    PERFORM net.http_post(
+        url := v_url || '/functions/v1/send-session-status-notification',
+        headers := jsonb_build_object(
+            'Authorization', 'Bearer ' || v_key,
+            'Content-Type', 'application/json'
+        ),
+        body := jsonb_build_object(
+            'event_id', NEW.id,
+            'old_status', OLD.status,
+            'new_status', NEW.status
+        )
+    );
+
+    RETURN NEW;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION fn_notify_agenda_status_change(); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.fn_notify_agenda_status_change() IS 'Dispara edge send-session-status-notification quando status de agenda_eventos muda. So pra status mapeados (cancelado/remarcado/confirmado). Nao bloqueia UPDATE.';
+
+
+--
+-- Name: fn_sla_resolve_on_outbound(); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.fn_sla_resolve_on_outbound() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_thread_key TEXT;
+BEGIN
+    -- So processa outbound
+    IF NEW.direction <> 'outbound' THEN RETURN NEW; END IF;
+
+    -- Calcula thread_key no mesmo padrao da view conversation_threads
+    v_thread_key := COALESCE(
+        NEW.patient_id::text,
+        'anon:' || COALESCE(NEW.to_number, 'unknown')
+    );
+
+    UPDATE public.conversation_sla_breaches
+        SET resolved_at = now(),
+            resolved_by_message_id = NEW.id
+        WHERE tenant_id = NEW.tenant_id
+          AND thread_key = v_thread_key
+          AND resolved_at IS NULL;
+
+    RETURN NEW;
+END;
+$$;
+
+
+--
+-- Name: fn_whatsapp_low_balance_notify(); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.fn_whatsapp_low_balance_notify() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_detail TEXT;
+BEGIN
+    -- So alerta na transicao (alerted_at NULL) E se esta abaixo do threshold
+    IF NEW.balance < NEW.low_balance_threshold
+       AND NEW.low_balance_alerted_at IS NULL THEN
+
+        v_detail := format(
+            'Saldo atual: %s credito(s). Alerta configurado em %s. '
+            'Compre mais na loja para nao interromper envios via WhatsApp Oficial.',
+            NEW.balance,
+            NEW.low_balance_threshold
+        );
+
+        -- Stakeholders: owner do canal WhatsApp ativo + admins ativos do tenant
+        INSERT INTO public.notifications
+            (owner_id, tenant_id, type, ref_id, ref_table, payload)
+        SELECT
+            u.user_id,
+            NEW.tenant_id,
+            'system_alert',
+            NEW.tenant_id,
+            'whatsapp_credits_balance',
+            jsonb_build_object(
+                'title', 'Saldo de WhatsApp baixo',
+                'detail', v_detail,
+                'severity', 'warn',
+                'deeplink', '/configuracoes/creditos-whatsapp'
+            )
+        FROM (
+            SELECT owner_id AS user_id
+                FROM public.notification_channels
+                WHERE tenant_id = NEW.tenant_id
+                  AND channel = 'whatsapp'
+                  AND is_active = true
+                  AND deleted_at IS NULL
+            UNION
+            SELECT user_id
+                FROM public.tenant_members
+                WHERE tenant_id = NEW.tenant_id
+                  AND role IN ('clinic_admin', 'tenant_admin')
+                  AND status = 'active'
+        ) u
+        WHERE u.user_id IS NOT NULL;
+
+        -- Anti-spam: so alerta de novo depois que add_whatsapp_credits
+        -- reseta alerted_at pra NULL (acontece em purchase/topup)
+        NEW.low_balance_alerted_at := now();
+    END IF;
+
+    RETURN NEW;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION fn_whatsapp_low_balance_notify(); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.fn_whatsapp_low_balance_notify() IS 'Trigger BEFORE UPDATE em whatsapp_credits_balance. Dispara notificacao system_alert quando saldo cruza low_balance_threshold pra baixo. Anti-spam via low_balance_alerted_at (resetado pelo add_whatsapp_credits).';
+
+
 --
 -- Name: generate_math_challenge(); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -4564,6 +5122,60 @@ END;
 $$;
 
 
+--
+-- Name: get_whatsapp_removable_balance(uuid); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.get_whatsapp_removable_balance(p_tenant_id uuid) RETURNS TABLE(balance integer, removable integer, protected_amount integer, topup_net integer, usage_total integer)
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_balance INT := 0;
+    v_topup_net INT := 0;
+    v_usage_total INT := 0;
+    v_removable INT := 0;
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    SELECT COALESCE(b.balance, 0) INTO v_balance
+        FROM public.whatsapp_credits_balance b
+        WHERE b.tenant_id = p_tenant_id;
+
+    v_balance := COALESCE(v_balance, 0);
+
+    SELECT COALESCE(SUM(amount), 0) INTO v_topup_net
+        FROM public.whatsapp_credits_transactions
+        WHERE tenant_id = p_tenant_id
+          AND kind IN ('topup_manual', 'adjustment', 'refund');
+
+    SELECT COALESCE(ABS(SUM(amount)), 0) INTO v_usage_total
+        FROM public.whatsapp_credits_transactions
+        WHERE tenant_id = p_tenant_id
+          AND kind = 'usage';
+
+    v_removable := GREATEST(0, v_topup_net - v_usage_total);
+    v_removable := LEAST(v_removable, v_balance);
+
+    RETURN QUERY SELECT
+        v_balance,
+        v_removable,
+        GREATEST(0, v_balance - v_removable),
+        v_topup_net,
+        v_usage_total;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION get_whatsapp_removable_balance(p_tenant_id uuid); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.get_whatsapp_removable_balance(p_tenant_id uuid) IS 'Breakdown do saldo WhatsApp: removivel (pool cortesia restante) vs protegido (compras). Apenas saas_admin.';
+
+
 --
 -- Name: guard_account_type_immutable(); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -6066,6 +6678,168 @@ end;
 $$;
 
 
+--
+-- Name: saas_wa_credits_revenue_evolution(timestamp with time zone, timestamp with time zone, integer); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.saas_wa_credits_revenue_evolution(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_bucket_days integer DEFAULT 7) RETURNS TABLE(bucket_start timestamp with time zone, purchases_count integer, revenue_brl numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    WITH purchases AS (
+        SELECT p.paid_at, p.amount_brl
+        FROM public.whatsapp_credit_purchases p
+        WHERE p.status = 'paid'
+          AND p.paid_at >= p_from
+          AND p.paid_at <= p_to
+    ),
+    bucketed AS (
+        SELECT
+            p_from + (
+                FLOOR(EXTRACT(EPOCH FROM (paid_at - p_from)) / (p_bucket_days * 86400))::INT
+                * p_bucket_days * interval '1 day'
+            ) AS bucket_start,
+            amount_brl
+        FROM purchases
+    )
+    SELECT
+        bucket_start,
+        COUNT(*)::INT AS purchases_count,
+        SUM(amount_brl)::NUMERIC AS revenue_brl
+    FROM bucketed
+    GROUP BY bucket_start
+    ORDER BY bucket_start;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION saas_wa_credits_revenue_evolution(p_from timestamp with time zone, p_to timestamp with time zone, p_bucket_days integer); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.saas_wa_credits_revenue_evolution(p_from timestamp with time zone, p_to timestamp with time zone, p_bucket_days integer) IS 'Serie temporal de receita em buckets de N dias (saas_admin).';
+
+
+--
+-- Name: saas_wa_credits_revenue_stats(timestamp with time zone, timestamp with time zone); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.saas_wa_credits_revenue_stats(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(revenue_brl numeric, purchases_count integer, tenants_count integer, credits_sold integer, avg_ticket_brl numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        COALESCE(SUM(p.amount_brl), 0)::NUMERIC AS revenue_brl,
+        COUNT(*)::INT AS purchases_count,
+        COUNT(DISTINCT p.tenant_id)::INT AS tenants_count,
+        COALESCE(SUM(p.credits), 0)::INT AS credits_sold,
+        CASE WHEN COUNT(*) = 0 THEN 0
+             ELSE ROUND(COALESCE(AVG(p.amount_brl), 0), 2)
+        END AS avg_ticket_brl
+    FROM public.whatsapp_credit_purchases p
+    WHERE p.status = 'paid'
+      AND p.paid_at >= p_from
+      AND p.paid_at <= p_to;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION saas_wa_credits_revenue_stats(p_from timestamp with time zone, p_to timestamp with time zone); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.saas_wa_credits_revenue_stats(p_from timestamp with time zone, p_to timestamp with time zone) IS 'Totais de receita WhatsApp creditos no periodo (saas_admin).';
+
+
+--
+-- Name: saas_wa_credits_top_packages(timestamp with time zone, timestamp with time zone); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.saas_wa_credits_top_packages(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(package_id uuid, package_name text, purchases_count integer, revenue_brl numeric, credits_sold integer)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        p.package_id,
+        -- Nome snapshot do momento da compra; se tem package_id, usa o nome
+        -- atual pra consolidar pacotes renomeados
+        COALESCE(
+            (SELECT pk.name FROM public.whatsapp_credit_packages pk WHERE pk.id = p.package_id),
+            p.package_name
+        ) AS package_name,
+        COUNT(*)::INT AS purchases_count,
+        SUM(p.amount_brl)::NUMERIC AS revenue_brl,
+        SUM(p.credits)::INT AS credits_sold
+    FROM public.whatsapp_credit_purchases p
+    WHERE p.status = 'paid'
+      AND p.paid_at >= p_from
+      AND p.paid_at <= p_to
+    GROUP BY p.package_id, p.package_name
+    ORDER BY revenue_brl DESC
+    LIMIT 10;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION saas_wa_credits_top_packages(p_from timestamp with time zone, p_to timestamp with time zone); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.saas_wa_credits_top_packages(p_from timestamp with time zone, p_to timestamp with time zone) IS 'Ranking pacotes mais vendidos no periodo (saas_admin).';
+
+
+--
+-- Name: saas_wa_credits_usage_summary(); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.saas_wa_credits_usage_summary() RETURNS TABLE(lifetime_purchased integer, lifetime_used integer, current_balance integer, usage_rate numeric, tenants_with_balance integer)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        COALESCE(SUM(lifetime_purchased), 0)::INT AS lifetime_purchased,
+        COALESCE(SUM(lifetime_used), 0)::INT AS lifetime_used,
+        COALESCE(SUM(balance), 0)::INT AS current_balance,
+        CASE WHEN COALESCE(SUM(lifetime_purchased), 0) = 0 THEN 0
+             ELSE ROUND(100.0 * COALESCE(SUM(lifetime_used), 0) / SUM(lifetime_purchased), 1)
+        END AS usage_rate,
+        COUNT(*)::INT AS tenants_with_balance
+    FROM public.whatsapp_credits_balance;
+END;
+$$;
+
+
+--
+-- Name: FUNCTION saas_wa_credits_usage_summary(); Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON FUNCTION public.saas_wa_credits_usage_summary() IS 'Snapshot atual: vendidos lifetime vs usados vs saldo (saas_admin).';
+
+
 --
 -- Name: safe_delete_patient(uuid); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -6419,7 +7193,7 @@ CREATE FUNCTION public.seed_determined_commitments(p_tenant_id uuid) RETURNS voi
 declare
   v_id uuid;
 begin
-  -- Sess??o (locked + sempre ativa)
+  -- Sessão (locked + sempre ativa)
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
@@ -6427,7 +7201,7 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'session', true, true, 'Sess??o', 'Sess??o com paciente');
+      (p_tenant_id, true, 'session', true, true, 'Sessão', 'Sessão com paciente');
   end if;
 
   -- Leitura
@@ -6441,7 +7215,7 @@ begin
       (p_tenant_id, true, 'reading', false, true, 'Leitura', 'Praticar leitura');
   end if;
 
-  -- Supervis??o
+  -- Supervisão
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
@@ -6449,10 +7223,10 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'supervision', false, true, 'Supervis??o', 'Supervis??o');
+      (p_tenant_id, true, 'supervision', false, true, 'Supervisão', 'Supervisão');
   end if;
 
-  -- Aula ??? (corrigido)
+  -- Aula
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'class'
@@ -6463,7 +7237,7 @@ begin
       (p_tenant_id, true, 'class', false, false, 'Aula', 'Dar aula');
   end if;
 
-  -- An??lise pessoal
+  -- Análise pessoal
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
@@ -6471,13 +7245,26 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'analysis', false, true, 'An??lise Pessoal', 'Minha an??lise pessoal');
+      (p_tenant_id, true, 'analysis', false, true, 'Análise Pessoal', 'Minha análise pessoal');
   end if;
 
   -- -------------------------------------------------------
-  -- Campos padr??o (idempotentes por (commitment_id, key))
+  -- Campos padrão (idempotentes por (commitment_id, key))
   -- -------------------------------------------------------
 
+  -- Sessão (NOVO em 2026-05-11: 'notes' como Observação default)
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+
   -- Leitura
   select id into v_id
   from public.determined_commitments
@@ -6497,11 +7284,11 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
-  -- Supervis??o
+  -- Supervisão
   select id into v_id
   from public.determined_commitments
   where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
@@ -6520,7 +7307,7 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
@@ -6543,11 +7330,11 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
-  -- An??lise
+  -- Análise
   select id into v_id
   from public.determined_commitments
   where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
@@ -6566,7 +7353,7 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 end;
@@ -6784,6 +7571,65 @@ BEGIN NEW.updated_at = now(); RETURN NEW; END;
 $$;
 
 
+--
+-- Name: sla_mark_notified(uuid); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.sla_mark_notified(p_breach_id uuid) RETURNS void
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    UPDATE public.conversation_sla_breaches
+        SET notified_at = now(),
+            notification_count = notification_count + 1
+        WHERE id = p_breach_id;
+END;
+$$;
+
+
+--
+-- Name: sla_open_breach(uuid, text, uuid, timestamp with time zone, integer); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.sla_open_breach(p_tenant_id uuid, p_thread_key text, p_assigned_to uuid, p_last_inbound_at timestamp with time zone, p_threshold_minutes integer) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_existing_id UUID;
+    v_new_id UUID;
+BEGIN
+    IF p_tenant_id IS NULL OR p_thread_key IS NULL THEN
+        RAISE EXCEPTION 'tenant_and_thread_required';
+    END IF;
+
+    -- Ja tem aberto? Retorna o mesmo id (idempotente)
+    SELECT id INTO v_existing_id
+        FROM public.conversation_sla_breaches
+        WHERE tenant_id = p_tenant_id
+          AND thread_key = p_thread_key
+          AND resolved_at IS NULL;
+
+    IF FOUND THEN
+        UPDATE public.conversation_sla_breaches
+            SET assigned_to = COALESCE(p_assigned_to, assigned_to),
+                last_inbound_at = COALESCE(p_last_inbound_at, last_inbound_at)
+            WHERE id = v_existing_id;
+        RETURN v_existing_id;
+    END IF;
+
+    INSERT INTO public.conversation_sla_breaches
+        (tenant_id, thread_key, assigned_to, last_inbound_at, threshold_minutes_at_breach)
+    VALUES
+        (p_tenant_id, p_thread_key, p_assigned_to, p_last_inbound_at, p_threshold_minutes)
+    RETURNING id INTO v_new_id;
+
+    RETURN v_new_id;
+END;
+$$;
+
+
 --
 -- Name: split_recurrence_at(uuid, date); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -8343,6 +9189,102 @@ END;
 $$;
 
 
+--
+-- Name: whatsapp_heartbeat_mark_notified(uuid); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.whatsapp_heartbeat_mark_notified(p_incident_id uuid) RETURNS void
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    UPDATE public.whatsapp_connection_incidents
+        SET notified_at = now(),
+            notification_count = notification_count + 1
+        WHERE id = p_incident_id;
+END;
+$$;
+
+
+--
+-- Name: whatsapp_heartbeat_open_incident(uuid, text, text, jsonb); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.whatsapp_heartbeat_open_incident(p_channel_id uuid, p_kind text, p_last_state text DEFAULT NULL::text, p_details jsonb DEFAULT NULL::jsonb) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_tenant_id UUID;
+    v_provider TEXT;
+    v_existing_id UUID;
+    v_new_id UUID;
+BEGIN
+    -- Busca tenant/provider do channel
+    SELECT tenant_id, provider INTO v_tenant_id, v_provider
+        FROM public.notification_channels
+        WHERE id = p_channel_id
+          AND deleted_at IS NULL;
+
+    IF NOT FOUND THEN
+        RAISE EXCEPTION 'channel_not_found';
+    END IF;
+
+    IF p_kind NOT IN ('disconnected', 'error', 'qr_pending', 'connecting', 'unknown') THEN
+        RAISE EXCEPTION 'invalid_kind: %', p_kind;
+    END IF;
+
+    -- Ja tem aberto? Retorna o mesmo id (idempotente)
+    SELECT id INTO v_existing_id
+        FROM public.whatsapp_connection_incidents
+        WHERE channel_id = p_channel_id
+          AND resolved_at IS NULL;
+
+    IF FOUND THEN
+        -- Atualiza o incident existente com detalhes frescos
+        UPDATE public.whatsapp_connection_incidents
+            SET last_state = COALESCE(p_last_state, last_state),
+                details = COALESCE(p_details, details),
+                kind = p_kind  -- pode mudar de qr_pending → disconnected, por ex
+            WHERE id = v_existing_id;
+        RETURN v_existing_id;
+    END IF;
+
+    -- Abre novo
+    INSERT INTO public.whatsapp_connection_incidents
+        (tenant_id, channel_id, provider, kind, last_state, details)
+    VALUES
+        (v_tenant_id, p_channel_id, v_provider, p_kind, p_last_state, p_details)
+    RETURNING id INTO v_new_id;
+
+    RETURN v_new_id;
+END;
+$$;
+
+
+--
+-- Name: whatsapp_heartbeat_resolve_open_incidents(uuid); Type: FUNCTION; Schema: public; Owner: -
+--
+
+CREATE FUNCTION public.whatsapp_heartbeat_resolve_open_incidents(p_channel_id uuid) RETURNS integer
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_count INT := 0;
+BEGIN
+    UPDATE public.whatsapp_connection_incidents
+        SET resolved_at = now(),
+            duration_seconds = EXTRACT(EPOCH FROM (now() - started_at))::INT
+        WHERE channel_id = p_channel_id
+          AND resolved_at IS NULL;
+
+    GET DIAGNOSTICS v_count = ROW_COUNT;
+    RETURN v_count;
+END;
+$$;
+
+
 --
 -- Name: whoami(); Type: FUNCTION; Schema: public; Owner: -
 --
@@ -11538,6 +12480,30 @@ CREATE TABLE public.contact_types (
 COMMENT ON TABLE public.contact_types IS 'Tipos de contato (Celular, Fixo, WhatsApp, ...). System (tenant_id NULL) visiveis a todos; custom por tenant.';
 
 
+--
+-- Name: conversation_assignments; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.conversation_assignments (
+    tenant_id uuid NOT NULL,
+    thread_key text NOT NULL,
+    patient_id uuid,
+    contact_number text,
+    assigned_to uuid,
+    assigned_by uuid NOT NULL,
+    assigned_at timestamp with time zone DEFAULT now() NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL
+);
+
+
+--
+-- Name: TABLE conversation_assignments; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON TABLE public.conversation_assignments IS 'Atribuicao de threads de conversa a membros do tenant. Uma linha por (tenant_id, thread_key). assigned_to=NULL significa nao atribuida.';
+
+
 --
 -- Name: conversation_autoreply_log; Type: TABLE; Schema: public; Owner: -
 --
@@ -11604,6 +12570,63 @@ CREATE TABLE public.conversation_autoreply_settings (
 COMMENT ON TABLE public.conversation_autoreply_settings IS 'Configuracao por tenant do auto-reply fora do horario.';
 
 
+--
+-- Name: conversation_bot_sessions; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.conversation_bot_sessions (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    tenant_id uuid NOT NULL,
+    thread_key text NOT NULL,
+    contact_number text,
+    current_step integer DEFAULT 0 NOT NULL,
+    collected_data jsonb DEFAULT '{}'::jsonb NOT NULL,
+    status text DEFAULT 'active'::text NOT NULL,
+    started_at timestamp with time zone DEFAULT now() NOT NULL,
+    last_advance_at timestamp with time zone DEFAULT now() NOT NULL,
+    completed_at timestamp with time zone,
+    abandoned_at timestamp with time zone,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT conversation_bot_sessions_status_check CHECK ((status = ANY (ARRAY['active'::text, 'completed'::text, 'abandoned_idle'::text, 'abandoned_manual'::text, 'opted_out'::text])))
+);
+
+
+--
+-- Name: TABLE conversation_bot_sessions; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON TABLE public.conversation_bot_sessions IS 'Estado do bot por thread. UNIQUE parcial garante 1 ativa por (tenant, thread).';
+
+
+--
+-- Name: conversation_bots; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.conversation_bots (
+    tenant_id uuid NOT NULL,
+    enabled boolean DEFAULT false NOT NULL,
+    greeting_message text DEFAULT 'Olá! 👋 Sou o assistente virtual. Vou te fazer algumas perguntas rápidas pra a equipe preparar seu atendimento.'::text NOT NULL,
+    closing_message text DEFAULT 'Obrigado! Recebemos suas informações e a equipe entrará em contato em breve. 💙'::text NOT NULL,
+    steps jsonb DEFAULT jsonb_build_array(jsonb_build_object('prompt', 'Qual seu nome completo?', 'variable', 'nome_completo', 'type', 'text'), jsonb_build_object('prompt', 'O que te levou a buscar atendimento? Pode me contar brevemente.', 'variable', 'motivo', 'type', 'text'), jsonb_build_object('prompt', 'Prefere atendimento online ou presencial?', 'variable', 'modalidade', 'type', 'text'), jsonb_build_object('prompt', 'Qual o melhor dia e horário pra você? (Ex: terça à tarde)', 'variable', 'horario_preferido', 'type', 'text')) NOT NULL,
+    trigger_mode text DEFAULT 'new_contact'::text NOT NULL,
+    trigger_keywords text[] DEFAULT ARRAY[]::text[] NOT NULL,
+    idle_timeout_minutes integer DEFAULT 30 NOT NULL,
+    respect_optout boolean DEFAULT true NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT conversation_bots_idle_timeout_minutes_check CHECK (((idle_timeout_minutes >= 5) AND (idle_timeout_minutes <= 1440))),
+    CONSTRAINT conversation_bots_trigger_mode_check CHECK ((trigger_mode = ANY (ARRAY['new_contact'::text, 'all_unassigned'::text, 'keyword'::text])))
+);
+
+
+--
+-- Name: TABLE conversation_bots; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON TABLE public.conversation_bots IS 'Config do bot de triagem WhatsApp por tenant. steps contem array de perguntas.';
+
+
 --
 -- Name: conversation_messages; Type: TABLE; Schema: public; Owner: -
 --
@@ -11749,6 +12772,63 @@ CREATE TABLE public.conversation_optouts (
 COMMENT ON TABLE public.conversation_optouts IS 'Numeros que pediram pra nao receber mensagens automaticas. LGPD Art. 18 Sec.2.';
 
 
+--
+-- Name: conversation_sla_breaches; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.conversation_sla_breaches (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    tenant_id uuid NOT NULL,
+    thread_key text NOT NULL,
+    assigned_to uuid,
+    last_inbound_at timestamp with time zone NOT NULL,
+    threshold_minutes_at_breach integer NOT NULL,
+    breached_at timestamp with time zone DEFAULT now() NOT NULL,
+    resolved_at timestamp with time zone,
+    resolved_by_message_id bigint,
+    notified_at timestamp with time zone,
+    notification_count integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL
+);
+
+
+--
+-- Name: TABLE conversation_sla_breaches; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON TABLE public.conversation_sla_breaches IS 'Estouros de SLA detectados pelo cron. Max 1 aberto por thread (UNIQUE parcial). Resolve automatico via trigger outbound.';
+
+
+--
+-- Name: conversation_sla_rules; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.conversation_sla_rules (
+    tenant_id uuid NOT NULL,
+    enabled boolean DEFAULT false NOT NULL,
+    threshold_minutes integer DEFAULT 60 NOT NULL,
+    respect_business_hours boolean DEFAULT true NOT NULL,
+    business_hours_start time without time zone DEFAULT '08:00:00'::time without time zone NOT NULL,
+    business_hours_end time without time zone DEFAULT '18:00:00'::time without time zone NOT NULL,
+    business_days smallint[] DEFAULT ARRAY[(1)::smallint, (2)::smallint, (3)::smallint, (4)::smallint, (5)::smallint] NOT NULL,
+    alert_scope text DEFAULT 'assigned_only'::text NOT NULL,
+    notify_admin_on_breach boolean DEFAULT false NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT conversation_sla_rules_alert_scope_check CHECK ((alert_scope = ANY (ARRAY['assigned_only'::text, 'all'::text]))),
+    CONSTRAINT conversation_sla_rules_business_days_check CHECK (((array_length(business_days, 1) >= 1) AND (array_length(business_days, 1) <= 7))),
+    CONSTRAINT conversation_sla_rules_threshold_minutes_check CHECK (((threshold_minutes >= 1) AND (threshold_minutes <= 1440)))
+);
+
+
+--
+-- Name: TABLE conversation_sla_rules; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON TABLE public.conversation_sla_rules IS 'Configuracao de SLA por tenant. 1 linha por tenant. Threshold global.';
+
+
 --
 -- Name: conversation_tags; Type: TABLE; Schema: public; Owner: -
 --
@@ -12082,17 +13162,20 @@ CREATE VIEW public.conversation_threads WITH (security_invoker='true') AS
     l.last_message_at,
     l.last_message_body,
     l.last_message_direction,
-    l.kanban_status
-   FROM ((latest l
+    l.kanban_status,
+    ca.assigned_to,
+    ca.assigned_at
+   FROM (((latest l
      JOIN counts c ON (((c.tenant_id = l.tenant_id) AND (c.thread_key = l.thread_key))))
-     LEFT JOIN public.patients p ON ((p.id = l.patient_id)));
+     LEFT JOIN public.patients p ON ((p.id = l.patient_id)))
+     LEFT JOIN public.conversation_assignments ca ON (((ca.tenant_id = l.tenant_id) AND (ca.thread_key = l.thread_key))));
 
 
 --
 -- Name: VIEW conversation_threads; Type: COMMENT; Schema: public; Owner: -
 --
 
-COMMENT ON VIEW public.conversation_threads IS 'Agregado de conversas por paciente ou por numero anonimo. Base do Kanban.';
+COMMENT ON VIEW public.conversation_threads IS 'Agregado de conversas por paciente ou numero anonimo. Base do Kanban. Inclui assignment atual do thread.';
 
 
 --
@@ -13734,7 +14817,7 @@ CREATE TABLE public.notifications (
     read_at timestamp with time zone,
     archived boolean DEFAULT false NOT NULL,
     created_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT notifications_type_check CHECK ((type = ANY (ARRAY['new_scheduling'::text, 'new_patient'::text, 'recurrence_alert'::text, 'session_status'::text, 'inbound_message'::text])))
+    CONSTRAINT notifications_type_check CHECK ((type = ANY (ARRAY['new_scheduling'::text, 'new_patient'::text, 'recurrence_alert'::text, 'session_status'::text, 'inbound_message'::text, 'system_alert'::text])))
 );
 
 
@@ -13950,10 +15033,26 @@ CREATE TABLE public.patient_intake_requests (
     nacionalidade text,
     avatar_url text,
     tenant_id uuid,
-    CONSTRAINT chk_intakes_status CHECK ((status = ANY (ARRAY['new'::text, 'converted'::text, 'rejected'::text])))
+    last_progress_at timestamp with time zone,
+    lead_thread_key text,
+    CONSTRAINT chk_intakes_status CHECK ((status = ANY (ARRAY['new'::text, 'in_progress'::text, 'converted'::text, 'rejected'::text, 'abandoned_lead'::text])))
 );
 
 
+--
+-- Name: COLUMN patient_intake_requests.last_progress_at; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON COLUMN public.patient_intake_requests.last_progress_at IS 'Ultima vez que o form salvou dados parciais. Cron usa pra detectar abandonados.';
+
+
+--
+-- Name: COLUMN patient_intake_requests.lead_thread_key; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON COLUMN public.patient_intake_requests.lead_thread_key IS 'Thread key da conversa criada no CRM quando vira lead abandonado.';
+
+
 --
 -- Name: patient_invite_attempts; Type: TABLE; Schema: public; Owner: -
 --
@@ -14708,7 +15807,7 @@ CREATE TABLE public.session_reminder_logs (
     to_phone text,
     provider_message_id text,
     conversation_message_id bigint,
-    CONSTRAINT session_reminder_logs_reminder_type_check CHECK ((reminder_type = ANY (ARRAY['24h'::text, '2h'::text])))
+    CONSTRAINT session_reminder_logs_reminder_type_check CHECK ((reminder_type = ANY (ARRAY['24h'::text, '2h'::text, 'manual'::text])))
 );
 
 
@@ -15020,6 +16119,8 @@ CREATE TABLE public.tenants (
     created_at timestamp with time zone DEFAULT now() NOT NULL,
     kind text DEFAULT 'saas'::text NOT NULL,
     papel_timbrado jsonb DEFAULT '{"footer": {"slots": {"left": null, "right": null, "center": {"type": "custom-text", "content": ""}}, "height": 40, "preset": "text-center", "divider": {"show": true, "color": "#cccccc", "style": "solid"}, "enabled": true, "showPageNumber": false}, "header": {"slots": {"left": {"size": "medium", "type": "logo"}, "right": {"type": "institution-data", "fields": ["nome", "cnpj", "endereco_linha"]}, "center": null}, "height": 80, "preset": "logo-left-text-right", "divider": {"show": true, "color": "#cccccc", "style": "solid"}, "enabled": true}, "margins": {"top": 20, "left": 25, "right": 25, "bottom": 20}}'::jsonb,
+    cpf_cnpj text,
+    CONSTRAINT tenants_cpf_cnpj_format CHECK (((cpf_cnpj IS NULL) OR (cpf_cnpj ~ '^[0-9]{11}$'::text) OR (cpf_cnpj ~ '^[0-9]{14}$'::text))),
     CONSTRAINT tenants_kind_check CHECK ((kind = ANY (ARRAY['therapist'::text, 'clinic_coworking'::text, 'clinic_reception'::text, 'clinic_full'::text, 'clinic'::text, 'saas'::text, 'supervisor'::text])))
 );
 
@@ -15038,6 +16139,13 @@ COMMENT ON COLUMN public.tenants.kind IS 'Tipo do tenant. Imut??vel ap??s cria??
 COMMENT ON COLUMN public.tenants.papel_timbrado IS 'Configuração do papel timbrado para geração de documentos (header, footer, margens)';
 
 
+--
+-- Name: COLUMN tenants.cpf_cnpj; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON COLUMN public.tenants.cpf_cnpj IS 'CPF (11 digitos) ou CNPJ (14 digitos) do titular do tenant. Usado por gateways de pagamento (Asaas). Apenas digitos.';
+
+
 --
 -- Name: therapist_payout_records; Type: TABLE; Schema: public; Owner: -
 --
@@ -15094,7 +16202,8 @@ CREATE TABLE public.user_settings (
     created_at timestamp with time zone DEFAULT now() NOT NULL,
     updated_at timestamp with time zone DEFAULT now() NOT NULL,
     layout_variant text DEFAULT 'classic'::text NOT NULL,
-    CONSTRAINT user_settings_layout_variant_check CHECK ((layout_variant = ANY (ARRAY['classic'::text, 'rail'::text]))),
+    melissa_prefs jsonb DEFAULT '{}'::jsonb NOT NULL,
+    CONSTRAINT user_settings_layout_variant_check CHECK ((layout_variant = ANY (ARRAY['classic'::text, 'rail'::text, 'melissa'::text]))),
     CONSTRAINT user_settings_menu_mode_check CHECK ((menu_mode = ANY (ARRAY['static'::text, 'overlay'::text]))),
     CONSTRAINT user_settings_theme_mode_check CHECK ((theme_mode = ANY (ARRAY['light'::text, 'dark'::text])))
 );
@@ -15153,7 +16262,14 @@ COMMENT ON COLUMN public.user_settings.menu_mode IS 'static | overlay';
 -- Name: COLUMN user_settings.layout_variant; Type: COMMENT; Schema: public; Owner: -
 --
 
-COMMENT ON COLUMN public.user_settings.layout_variant IS 'classic (sidebar) | rail (mini rail + painel)';
+COMMENT ON COLUMN public.user_settings.layout_variant IS 'classic (sidebar) | rail (mini rail + painel) | melissa (Win11 lockscreen, Beta)';
+
+
+--
+-- Name: COLUMN user_settings.melissa_prefs; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON COLUMN public.user_settings.melissa_prefs IS 'Preferencias do layout Melissa (toque, opacidade overlay/imagem, formato hora, cards). Imagem de fundo permanece no localStorage por ser data URL pesada.';
 
 
 --
@@ -15757,6 +16873,37 @@ CREATE VIEW public.v_user_entitlements AS
      JOIN public.features f ON ((f.id = pf.feature_id)));
 
 
+--
+-- Name: whatsapp_connection_incidents; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.whatsapp_connection_incidents (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    tenant_id uuid NOT NULL,
+    channel_id uuid NOT NULL,
+    provider text NOT NULL,
+    kind text NOT NULL,
+    last_state text,
+    details jsonb,
+    started_at timestamp with time zone DEFAULT now() NOT NULL,
+    resolved_at timestamp with time zone,
+    duration_seconds integer,
+    notified_at timestamp with time zone,
+    notification_count integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT whatsapp_connection_incidents_kind_check CHECK ((kind = ANY (ARRAY['disconnected'::text, 'error'::text, 'qr_pending'::text, 'connecting'::text, 'unknown'::text]))),
+    CONSTRAINT whatsapp_connection_incidents_provider_check CHECK ((provider = ANY (ARRAY['evolution_api'::text, 'twilio'::text])))
+);
+
+
+--
+-- Name: TABLE whatsapp_connection_incidents; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON TABLE public.whatsapp_connection_incidents IS 'Eventos de degradacao de conexao WhatsApp (evolution/twilio). Max 1 aberto por channel (UNIQUE parcial).';
+
+
 --
 -- Name: whatsapp_credit_packages; Type: TABLE; Schema: public; Owner: -
 --
@@ -15909,10 +17056,10 @@ PARTITION BY RANGE (inserted_at);
 
 
 --
--- Name: messages_2026_04_18; Type: TABLE; Schema: realtime; Owner: -
+-- Name: messages_2026_05_08; Type: TABLE; Schema: realtime; Owner: -
 --
 
-CREATE TABLE realtime.messages_2026_04_18 (
+CREATE TABLE realtime.messages_2026_05_08 (
     topic text NOT NULL,
     extension text NOT NULL,
     payload jsonb,
@@ -15925,10 +17072,10 @@ CREATE TABLE realtime.messages_2026_04_18 (
 
 
 --
--- Name: messages_2026_04_19; Type: TABLE; Schema: realtime; Owner: -
+-- Name: messages_2026_05_09; Type: TABLE; Schema: realtime; Owner: -
 --
 
-CREATE TABLE realtime.messages_2026_04_19 (
+CREATE TABLE realtime.messages_2026_05_09 (
     topic text NOT NULL,
     extension text NOT NULL,
     payload jsonb,
@@ -15941,10 +17088,10 @@ CREATE TABLE realtime.messages_2026_04_19 (
 
 
 --
--- Name: messages_2026_04_20; Type: TABLE; Schema: realtime; Owner: -
+-- Name: messages_2026_05_10; Type: TABLE; Schema: realtime; Owner: -
 --
 
-CREATE TABLE realtime.messages_2026_04_20 (
+CREATE TABLE realtime.messages_2026_05_10 (
     topic text NOT NULL,
     extension text NOT NULL,
     payload jsonb,
@@ -15957,10 +17104,10 @@ CREATE TABLE realtime.messages_2026_04_20 (
 
 
 --
--- Name: messages_2026_04_21; Type: TABLE; Schema: realtime; Owner: -
+-- Name: messages_2026_05_11; Type: TABLE; Schema: realtime; Owner: -
 --
 
-CREATE TABLE realtime.messages_2026_04_21 (
+CREATE TABLE realtime.messages_2026_05_11 (
     topic text NOT NULL,
     extension text NOT NULL,
     payload jsonb,
@@ -15973,10 +17120,10 @@ CREATE TABLE realtime.messages_2026_04_21 (
 
 
 --
--- Name: messages_2026_04_22; Type: TABLE; Schema: realtime; Owner: -
+-- Name: messages_2026_05_12; Type: TABLE; Schema: realtime; Owner: -
 --
 
-CREATE TABLE realtime.messages_2026_04_22 (
+CREATE TABLE realtime.messages_2026_05_12 (
     topic text NOT NULL,
     extension text NOT NULL,
     payload jsonb,
@@ -15989,10 +17136,10 @@ CREATE TABLE realtime.messages_2026_04_22 (
 
 
 --
--- Name: messages_2026_04_23; Type: TABLE; Schema: realtime; Owner: -
+-- Name: messages_2026_05_13; Type: TABLE; Schema: realtime; Owner: -
 --
 
-CREATE TABLE realtime.messages_2026_04_23 (
+CREATE TABLE realtime.messages_2026_05_13 (
     topic text NOT NULL,
     extension text NOT NULL,
     payload jsonb,
@@ -16005,10 +17152,10 @@ CREATE TABLE realtime.messages_2026_04_23 (
 
 
 --
--- Name: messages_2026_04_24; Type: TABLE; Schema: realtime; Owner: -
+-- Name: messages_2026_05_14; Type: TABLE; Schema: realtime; Owner: -
 --
 
-CREATE TABLE realtime.messages_2026_04_24 (
+CREATE TABLE realtime.messages_2026_05_14 (
     topic text NOT NULL,
     extension text NOT NULL,
     payload jsonb,
@@ -16287,52 +17434,52 @@ CREATE TABLE supabase_functions.migrations (
 
 
 --
--- Name: messages_2026_04_18; Type: TABLE ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_08; Type: TABLE ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_04_18 FOR VALUES FROM ('2026-04-18 00:00:00') TO ('2026-04-19 00:00:00');
+ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_05_08 FOR VALUES FROM ('2026-05-08 00:00:00') TO ('2026-05-09 00:00:00');
 
 
 --
--- Name: messages_2026_04_19; Type: TABLE ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_09; Type: TABLE ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_04_19 FOR VALUES FROM ('2026-04-19 00:00:00') TO ('2026-04-20 00:00:00');
+ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_05_09 FOR VALUES FROM ('2026-05-09 00:00:00') TO ('2026-05-10 00:00:00');
 
 
 --
--- Name: messages_2026_04_20; Type: TABLE ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_10; Type: TABLE ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_04_20 FOR VALUES FROM ('2026-04-20 00:00:00') TO ('2026-04-21 00:00:00');
+ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_05_10 FOR VALUES FROM ('2026-05-10 00:00:00') TO ('2026-05-11 00:00:00');
 
 
 --
--- Name: messages_2026_04_21; Type: TABLE ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_11; Type: TABLE ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_04_21 FOR VALUES FROM ('2026-04-21 00:00:00') TO ('2026-04-22 00:00:00');
+ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_05_11 FOR VALUES FROM ('2026-05-11 00:00:00') TO ('2026-05-12 00:00:00');
 
 
 --
--- Name: messages_2026_04_22; Type: TABLE ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_12; Type: TABLE ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_04_22 FOR VALUES FROM ('2026-04-22 00:00:00') TO ('2026-04-23 00:00:00');
+ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_05_12 FOR VALUES FROM ('2026-05-12 00:00:00') TO ('2026-05-13 00:00:00');
 
 
 --
--- Name: messages_2026_04_23; Type: TABLE ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_13; Type: TABLE ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_04_23 FOR VALUES FROM ('2026-04-23 00:00:00') TO ('2026-04-24 00:00:00');
+ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_05_13 FOR VALUES FROM ('2026-05-13 00:00:00') TO ('2026-05-14 00:00:00');
 
 
 --
--- Name: messages_2026_04_24; Type: TABLE ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_14; Type: TABLE ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_04_24 FOR VALUES FROM ('2026-04-24 00:00:00') TO ('2026-04-25 00:00:00');
+ALTER TABLE ONLY realtime.messages ATTACH PARTITION realtime.messages_2026_05_14 FOR VALUES FROM ('2026-05-14 00:00:00') TO ('2026-05-15 00:00:00');
 
 
 --
@@ -16972,6 +18119,14 @@ ALTER TABLE ONLY public.contact_types
     ADD CONSTRAINT contact_types_pkey PRIMARY KEY (id);
 
 
+--
+-- Name: conversation_assignments conversation_assignments_pkey; Type: CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_pkey PRIMARY KEY (tenant_id, thread_key);
+
+
 --
 -- Name: conversation_autoreply_log conversation_autoreply_log_pkey; Type: CONSTRAINT; Schema: public; Owner: -
 --
@@ -16988,6 +18143,22 @@ ALTER TABLE ONLY public.conversation_autoreply_settings
     ADD CONSTRAINT conversation_autoreply_settings_pkey PRIMARY KEY (tenant_id);
 
 
+--
+-- Name: conversation_bot_sessions conversation_bot_sessions_pkey; Type: CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_bot_sessions
+    ADD CONSTRAINT conversation_bot_sessions_pkey PRIMARY KEY (id);
+
+
+--
+-- Name: conversation_bots conversation_bots_pkey; Type: CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_bots
+    ADD CONSTRAINT conversation_bots_pkey PRIMARY KEY (tenant_id);
+
+
 --
 -- Name: conversation_messages conversation_messages_pkey; Type: CONSTRAINT; Schema: public; Owner: -
 --
@@ -17020,6 +18191,22 @@ ALTER TABLE ONLY public.conversation_optouts
     ADD CONSTRAINT conversation_optouts_pkey PRIMARY KEY (id);
 
 
+--
+-- Name: conversation_sla_breaches conversation_sla_breaches_pkey; Type: CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_sla_breaches
+    ADD CONSTRAINT conversation_sla_breaches_pkey PRIMARY KEY (id);
+
+
+--
+-- Name: conversation_sla_rules conversation_sla_rules_pkey; Type: CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_sla_rules
+    ADD CONSTRAINT conversation_sla_rules_pkey PRIMARY KEY (tenant_id);
+
+
 --
 -- Name: conversation_tags conversation_tags_pkey; Type: CONSTRAINT; Schema: public; Owner: -
 --
@@ -18052,6 +19239,14 @@ ALTER TABLE ONLY public.user_settings
     ADD CONSTRAINT user_settings_pkey PRIMARY KEY (user_id);
 
 
+--
+-- Name: whatsapp_connection_incidents whatsapp_connection_incidents_pkey; Type: CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.whatsapp_connection_incidents
+    ADD CONSTRAINT whatsapp_connection_incidents_pkey PRIMARY KEY (id);
+
+
 --
 -- Name: whatsapp_credit_packages whatsapp_credit_packages_pkey; Type: CONSTRAINT; Schema: public; Owner: -
 --
@@ -18093,59 +19288,59 @@ ALTER TABLE ONLY realtime.messages
 
 
 --
--- Name: messages_2026_04_18 messages_2026_04_18_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
+-- Name: messages_2026_05_08 messages_2026_05_08_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages_2026_04_18
-    ADD CONSTRAINT messages_2026_04_18_pkey PRIMARY KEY (id, inserted_at);
+ALTER TABLE ONLY realtime.messages_2026_05_08
+    ADD CONSTRAINT messages_2026_05_08_pkey PRIMARY KEY (id, inserted_at);
 
 
 --
--- Name: messages_2026_04_19 messages_2026_04_19_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
+-- Name: messages_2026_05_09 messages_2026_05_09_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages_2026_04_19
-    ADD CONSTRAINT messages_2026_04_19_pkey PRIMARY KEY (id, inserted_at);
+ALTER TABLE ONLY realtime.messages_2026_05_09
+    ADD CONSTRAINT messages_2026_05_09_pkey PRIMARY KEY (id, inserted_at);
 
 
 --
--- Name: messages_2026_04_20 messages_2026_04_20_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
+-- Name: messages_2026_05_10 messages_2026_05_10_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages_2026_04_20
-    ADD CONSTRAINT messages_2026_04_20_pkey PRIMARY KEY (id, inserted_at);
+ALTER TABLE ONLY realtime.messages_2026_05_10
+    ADD CONSTRAINT messages_2026_05_10_pkey PRIMARY KEY (id, inserted_at);
 
 
 --
--- Name: messages_2026_04_21 messages_2026_04_21_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
+-- Name: messages_2026_05_11 messages_2026_05_11_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages_2026_04_21
-    ADD CONSTRAINT messages_2026_04_21_pkey PRIMARY KEY (id, inserted_at);
+ALTER TABLE ONLY realtime.messages_2026_05_11
+    ADD CONSTRAINT messages_2026_05_11_pkey PRIMARY KEY (id, inserted_at);
 
 
 --
--- Name: messages_2026_04_22 messages_2026_04_22_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
+-- Name: messages_2026_05_12 messages_2026_05_12_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages_2026_04_22
-    ADD CONSTRAINT messages_2026_04_22_pkey PRIMARY KEY (id, inserted_at);
+ALTER TABLE ONLY realtime.messages_2026_05_12
+    ADD CONSTRAINT messages_2026_05_12_pkey PRIMARY KEY (id, inserted_at);
 
 
 --
--- Name: messages_2026_04_23 messages_2026_04_23_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
+-- Name: messages_2026_05_13 messages_2026_05_13_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages_2026_04_23
-    ADD CONSTRAINT messages_2026_04_23_pkey PRIMARY KEY (id, inserted_at);
+ALTER TABLE ONLY realtime.messages_2026_05_13
+    ADD CONSTRAINT messages_2026_05_13_pkey PRIMARY KEY (id, inserted_at);
 
 
 --
--- Name: messages_2026_04_24 messages_2026_04_24_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
+-- Name: messages_2026_05_14 messages_2026_05_14_pkey; Type: CONSTRAINT; Schema: realtime; Owner: -
 --
 
-ALTER TABLE ONLY realtime.messages_2026_04_24
-    ADD CONSTRAINT messages_2026_04_24_pkey PRIMARY KEY (id, inserted_at);
+ALTER TABLE ONLY realtime.messages_2026_05_14
+    ADD CONSTRAINT messages_2026_05_14_pkey PRIMARY KEY (id, inserted_at);
 
 
 --
@@ -19262,6 +20457,13 @@ CREATE INDEX idx_audit_logs_user_created ON public.audit_logs USING btree (user_
 CREATE INDEX idx_autoreply_log_cooldown ON public.conversation_autoreply_log USING btree (tenant_id, thread_key, sent_at DESC);
 
 
+--
+-- Name: idx_bot_sessions_tenant_status; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_bot_sessions_tenant_status ON public.conversation_bot_sessions USING btree (tenant_id, status, started_at DESC);
+
+
 --
 -- Name: idx_contact_email_types_tenant; Type: INDEX; Schema: public; Owner: -
 --
@@ -19304,6 +20506,20 @@ CREATE INDEX idx_contact_phones_number ON public.contact_phones USING btree (ten
 CREATE INDEX idx_contact_types_tenant ON public.contact_types USING btree (tenant_id, "position");
 
 
+--
+-- Name: idx_conv_assign_patient; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_conv_assign_patient ON public.conversation_assignments USING btree (patient_id) WHERE (patient_id IS NOT NULL);
+
+
+--
+-- Name: idx_conv_assign_tenant_user; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_conv_assign_tenant_user ON public.conversation_assignments USING btree (tenant_id, assigned_to) WHERE (assigned_to IS NOT NULL);
+
+
 --
 -- Name: idx_conv_msg_delivery_status; Type: INDEX; Schema: public; Owner: -
 --
@@ -19780,6 +20996,13 @@ CREATE INDEX idx_intakes_owner_created ON public.patient_intake_requests USING b
 CREATE INDEX idx_intakes_owner_status_created ON public.patient_intake_requests USING btree (owner_id, status, created_at DESC);
 
 
+--
+-- Name: idx_intakes_progress_pending; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_intakes_progress_pending ON public.patient_intake_requests USING btree (last_progress_at) WHERE (status = 'in_progress'::text);
+
+
 --
 -- Name: idx_intakes_status_created; Type: INDEX; Schema: public; Owner: -
 --
@@ -20228,6 +21451,20 @@ CREATE INDEX idx_services_name_trgm ON public.services USING gin (name public.gi
 CREATE INDEX idx_session_reminder_tenant_sent ON public.session_reminder_logs USING btree (tenant_id, sent_at DESC);
 
 
+--
+-- Name: idx_sla_breaches_open; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_sla_breaches_open ON public.conversation_sla_breaches USING btree (resolved_at) WHERE (resolved_at IS NULL);
+
+
+--
+-- Name: idx_sla_breaches_tenant_breached; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_sla_breaches_tenant_breached ON public.conversation_sla_breaches USING btree (tenant_id, breached_at DESC);
+
+
 --
 -- Name: idx_slots_bloq_owner_dia; Type: INDEX; Schema: public; Owner: -
 --
@@ -20389,6 +21626,20 @@ CREATE INDEX idx_wa_credits_tx_kind ON public.whatsapp_credits_transactions USIN
 CREATE INDEX idx_wa_credits_tx_tenant_created ON public.whatsapp_credits_transactions USING btree (tenant_id, created_at DESC);
 
 
+--
+-- Name: idx_wa_incidents_open; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_wa_incidents_open ON public.whatsapp_connection_incidents USING btree (resolved_at) WHERE (resolved_at IS NULL);
+
+
+--
+-- Name: idx_wa_incidents_tenant_started; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE INDEX idx_wa_incidents_tenant_started ON public.whatsapp_connection_incidents USING btree (tenant_id, started_at DESC);
+
+
 --
 -- Name: insurance_plans_owner_idx; Type: INDEX; Schema: public; Owner: -
 --
@@ -21012,6 +22263,13 @@ CREATE INDEX tenant_modules_owner_idx ON public.tenant_modules USING btree (owne
 CREATE UNIQUE INDEX unique_member_per_tenant ON public.tenant_members USING btree (tenant_id, user_id);
 
 
+--
+-- Name: uq_bot_sessions_active_per_thread; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE UNIQUE INDEX uq_bot_sessions_active_per_thread ON public.conversation_bot_sessions USING btree (tenant_id, thread_key) WHERE (status = 'active'::text);
+
+
 --
 -- Name: uq_contact_email_types_system_slug; Type: INDEX; Schema: public; Owner: -
 --
@@ -21110,6 +22368,13 @@ CREATE UNIQUE INDEX uq_plan_prices_active ON public.plan_prices USING btree (pla
 CREATE UNIQUE INDEX uq_session_reminder_event_type ON public.session_reminder_logs USING btree (event_id, reminder_type);
 
 
+--
+-- Name: uq_sla_breaches_open_per_thread; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE UNIQUE INDEX uq_sla_breaches_open_per_thread ON public.conversation_sla_breaches USING btree (tenant_id, thread_key) WHERE (resolved_at IS NULL);
+
+
 --
 -- Name: uq_subscriptions_active_by_tenant; Type: INDEX; Schema: public; Owner: -
 --
@@ -21138,6 +22403,13 @@ CREATE UNIQUE INDEX uq_tenant_invites_pending ON public.tenant_invites USING btr
 CREATE UNIQUE INDEX uq_tenant_members_tenant_user ON public.tenant_members USING btree (tenant_id, user_id);
 
 
+--
+-- Name: uq_wa_incidents_open_per_channel; Type: INDEX; Schema: public; Owner: -
+--
+
+CREATE UNIQUE INDEX uq_wa_incidents_open_per_channel ON public.whatsapp_connection_incidents USING btree (channel_id) WHERE (resolved_at IS NULL);
+
+
 --
 -- Name: ux_subscriptions_active_per_personal_user; Type: INDEX; Schema: public; Owner: -
 --
@@ -21167,52 +22439,52 @@ CREATE INDEX messages_inserted_at_topic_index ON ONLY realtime.messages USING bt
 
 
 --
--- Name: messages_2026_04_18_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
+-- Name: messages_2026_05_08_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
 --
 
-CREATE INDEX messages_2026_04_18_inserted_at_topic_idx ON realtime.messages_2026_04_18 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
+CREATE INDEX messages_2026_05_08_inserted_at_topic_idx ON realtime.messages_2026_05_08 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
 
 
 --
--- Name: messages_2026_04_19_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
+-- Name: messages_2026_05_09_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
 --
 
-CREATE INDEX messages_2026_04_19_inserted_at_topic_idx ON realtime.messages_2026_04_19 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
+CREATE INDEX messages_2026_05_09_inserted_at_topic_idx ON realtime.messages_2026_05_09 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
 
 
 --
--- Name: messages_2026_04_20_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
+-- Name: messages_2026_05_10_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
 --
 
-CREATE INDEX messages_2026_04_20_inserted_at_topic_idx ON realtime.messages_2026_04_20 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
+CREATE INDEX messages_2026_05_10_inserted_at_topic_idx ON realtime.messages_2026_05_10 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
 
 
 --
--- Name: messages_2026_04_21_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
+-- Name: messages_2026_05_11_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
 --
 
-CREATE INDEX messages_2026_04_21_inserted_at_topic_idx ON realtime.messages_2026_04_21 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
+CREATE INDEX messages_2026_05_11_inserted_at_topic_idx ON realtime.messages_2026_05_11 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
 
 
 --
--- Name: messages_2026_04_22_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
+-- Name: messages_2026_05_12_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
 --
 
-CREATE INDEX messages_2026_04_22_inserted_at_topic_idx ON realtime.messages_2026_04_22 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
+CREATE INDEX messages_2026_05_12_inserted_at_topic_idx ON realtime.messages_2026_05_12 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
 
 
 --
--- Name: messages_2026_04_23_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
+-- Name: messages_2026_05_13_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
 --
 
-CREATE INDEX messages_2026_04_23_inserted_at_topic_idx ON realtime.messages_2026_04_23 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
+CREATE INDEX messages_2026_05_13_inserted_at_topic_idx ON realtime.messages_2026_05_13 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
 
 
 --
--- Name: messages_2026_04_24_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
+-- Name: messages_2026_05_14_inserted_at_topic_idx; Type: INDEX; Schema: realtime; Owner: -
 --
 
-CREATE INDEX messages_2026_04_24_inserted_at_topic_idx ON realtime.messages_2026_04_24 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
+CREATE INDEX messages_2026_05_14_inserted_at_topic_idx ON realtime.messages_2026_05_14 USING btree (inserted_at DESC, topic) WHERE ((extension = 'broadcast'::text) AND (private IS TRUE));
 
 
 --
@@ -21314,101 +22586,101 @@ CREATE INDEX supabase_functions_hooks_request_id_idx ON supabase_functions.hooks
 
 
 --
--- Name: messages_2026_04_18_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_08_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_04_18_inserted_at_topic_idx;
+ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_05_08_inserted_at_topic_idx;
 
 
 --
--- Name: messages_2026_04_18_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_08_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_04_18_pkey;
+ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_05_08_pkey;
 
 
 --
--- Name: messages_2026_04_19_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_09_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_04_19_inserted_at_topic_idx;
+ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_05_09_inserted_at_topic_idx;
 
 
 --
--- Name: messages_2026_04_19_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_09_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_04_19_pkey;
+ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_05_09_pkey;
 
 
 --
--- Name: messages_2026_04_20_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_10_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_04_20_inserted_at_topic_idx;
+ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_05_10_inserted_at_topic_idx;
 
 
 --
--- Name: messages_2026_04_20_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_10_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_04_20_pkey;
+ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_05_10_pkey;
 
 
 --
--- Name: messages_2026_04_21_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_11_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_04_21_inserted_at_topic_idx;
+ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_05_11_inserted_at_topic_idx;
 
 
 --
--- Name: messages_2026_04_21_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_11_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_04_21_pkey;
+ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_05_11_pkey;
 
 
 --
--- Name: messages_2026_04_22_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_12_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_04_22_inserted_at_topic_idx;
+ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_05_12_inserted_at_topic_idx;
 
 
 --
--- Name: messages_2026_04_22_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_12_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_04_22_pkey;
+ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_05_12_pkey;
 
 
 --
--- Name: messages_2026_04_23_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_13_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_04_23_inserted_at_topic_idx;
+ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_05_13_inserted_at_topic_idx;
 
 
 --
--- Name: messages_2026_04_23_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_13_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_04_23_pkey;
+ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_05_13_pkey;
 
 
 --
--- Name: messages_2026_04_24_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_14_inserted_at_topic_idx; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_04_24_inserted_at_topic_idx;
+ALTER INDEX realtime.messages_inserted_at_topic_index ATTACH PARTITION realtime.messages_2026_05_14_inserted_at_topic_idx;
 
 
 --
--- Name: messages_2026_04_24_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
+-- Name: messages_2026_05_14_pkey; Type: INDEX ATTACH; Schema: realtime; Owner: -
 --
 
-ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_04_24_pkey;
+ALTER INDEX realtime.messages_pkey ATTACH PARTITION realtime.messages_2026_05_14_pkey;
 
 
 --
@@ -21544,6 +22816,13 @@ CREATE TRIGGER trg_agenda_eventos_busy_mirror_upd AFTER UPDATE ON public.agenda_
 CREATE TRIGGER trg_agenda_regras_semanais_no_overlap BEFORE INSERT OR UPDATE ON public.agenda_regras_semanais FOR EACH ROW EXECUTE FUNCTION public.fn_agenda_regras_semanais_no_overlap();
 
 
+--
+-- Name: agenda_eventos trg_agenda_status_notify; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_agenda_status_notify AFTER UPDATE OF status ON public.agenda_eventos FOR EACH ROW EXECUTE FUNCTION public.fn_notify_agenda_status_change();
+
+
 --
 -- Name: agenda_eventos trg_audit_agenda_eventos; Type: TRIGGER; Schema: public; Owner: -
 --
@@ -21586,6 +22865,13 @@ CREATE TRIGGER trg_audit_tenant_members AFTER INSERT OR DELETE OR UPDATE ON publ
 CREATE TRIGGER trg_auto_financial_from_session AFTER UPDATE OF status ON public.agenda_eventos FOR EACH ROW EXECUTE FUNCTION public.auto_create_financial_record_from_session();
 
 
+--
+-- Name: conversation_bot_sessions trg_bot_sessions_updated_at; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_bot_sessions_updated_at BEFORE UPDATE ON public.conversation_bot_sessions FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+
 --
 -- Name: notification_preferences trg_cancel_notifs_on_opt_out; Type: TRIGGER; Schema: public; Owner: -
 --
@@ -21649,6 +22935,13 @@ CREATE TRIGGER trg_contact_phones_updated_at BEFORE UPDATE ON public.contact_pho
 CREATE TRIGGER trg_contact_types_updated_at BEFORE UPDATE ON public.contact_types FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
 
+--
+-- Name: conversation_assignments trg_conv_assign_updated_at; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_conv_assign_updated_at BEFORE UPDATE ON public.conversation_assignments FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+
 --
 -- Name: conversation_autoreply_settings trg_conv_autoreply_settings_updated_at; Type: TRIGGER; Schema: public; Owner: -
 --
@@ -21656,6 +22949,13 @@ CREATE TRIGGER trg_contact_types_updated_at BEFORE UPDATE ON public.contact_type
 CREATE TRIGGER trg_conv_autoreply_settings_updated_at BEFORE UPDATE ON public.conversation_autoreply_settings FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
 
+--
+-- Name: conversation_bots trg_conv_bots_updated_at; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_conv_bots_updated_at BEFORE UPDATE ON public.conversation_bots FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+
 --
 -- Name: conversation_messages trg_conv_messages_updated_at; Type: TRIGGER; Schema: public; Owner: -
 --
@@ -22083,6 +23383,27 @@ CREATE TRIGGER trg_services_updated_at BEFORE UPDATE ON public.services FOR EACH
 CREATE TRIGGER trg_session_reminder_settings_updated_at BEFORE UPDATE ON public.session_reminder_settings FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
 
+--
+-- Name: conversation_sla_breaches trg_sla_breaches_updated_at; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_sla_breaches_updated_at BEFORE UPDATE ON public.conversation_sla_breaches FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+
+--
+-- Name: conversation_messages trg_sla_resolve_on_outbound; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_sla_resolve_on_outbound AFTER INSERT ON public.conversation_messages FOR EACH ROW EXECUTE FUNCTION public.fn_sla_resolve_on_outbound();
+
+
+--
+-- Name: conversation_sla_rules trg_sla_rules_updated_at; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_sla_rules_updated_at BEFORE UPDATE ON public.conversation_sla_rules FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+
 --
 -- Name: subscription_intents trg_subscription_intents_view_insert; Type: TRIGGER; Schema: public; Owner: -
 --
@@ -22153,6 +23474,20 @@ CREATE TRIGGER trg_wa_credit_purchases_updated_at BEFORE UPDATE ON public.whatsa
 CREATE TRIGGER trg_wa_credits_balance_updated_at BEFORE UPDATE ON public.whatsapp_credits_balance FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
 
+--
+-- Name: whatsapp_connection_incidents trg_wa_incidents_updated_at; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_wa_incidents_updated_at BEFORE UPDATE ON public.whatsapp_connection_incidents FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+
+--
+-- Name: whatsapp_credits_balance trg_whatsapp_low_balance_notify; Type: TRIGGER; Schema: public; Owner: -
+--
+
+CREATE TRIGGER trg_whatsapp_low_balance_notify BEFORE UPDATE ON public.whatsapp_credits_balance FOR EACH ROW EXECUTE FUNCTION public.fn_whatsapp_low_balance_notify();
+
+
 --
 -- Name: subscription tr_check_filters; Type: TRIGGER; Schema: realtime; Owner: -
 --
@@ -22660,6 +23995,38 @@ ALTER TABLE ONLY public.contact_types
     ADD CONSTRAINT contact_types_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
 
+--
+-- Name: conversation_assignments conversation_assignments_assigned_by_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_assigned_by_fkey FOREIGN KEY (assigned_by) REFERENCES auth.users(id) ON DELETE SET NULL;
+
+
+--
+-- Name: conversation_assignments conversation_assignments_assigned_to_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_assigned_to_fkey FOREIGN KEY (assigned_to) REFERENCES auth.users(id) ON DELETE SET NULL;
+
+
+--
+-- Name: conversation_assignments conversation_assignments_patient_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_patient_id_fkey FOREIGN KEY (patient_id) REFERENCES public.patients(id) ON DELETE SET NULL;
+
+
+--
+-- Name: conversation_assignments conversation_assignments_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+
 --
 -- Name: conversation_autoreply_log conversation_autoreply_log_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
 --
@@ -22676,6 +24043,22 @@ ALTER TABLE ONLY public.conversation_autoreply_settings
     ADD CONSTRAINT conversation_autoreply_settings_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
 
+--
+-- Name: conversation_bot_sessions conversation_bot_sessions_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_bot_sessions
+    ADD CONSTRAINT conversation_bot_sessions_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+
+--
+-- Name: conversation_bots conversation_bots_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_bots
+    ADD CONSTRAINT conversation_bots_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+
 --
 -- Name: conversation_messages conversation_messages_patient_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
 --
@@ -22748,6 +24131,22 @@ ALTER TABLE ONLY public.conversation_optouts
     ADD CONSTRAINT conversation_optouts_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
 
+--
+-- Name: conversation_sla_breaches conversation_sla_breaches_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_sla_breaches
+    ADD CONSTRAINT conversation_sla_breaches_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+
+--
+-- Name: conversation_sla_rules conversation_sla_rules_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.conversation_sla_rules
+    ADD CONSTRAINT conversation_sla_rules_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+
 --
 -- Name: conversation_tags conversation_tags_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
 --
@@ -23724,6 +25123,22 @@ ALTER TABLE ONLY public.user_settings
     ADD CONSTRAINT user_settings_user_id_fkey FOREIGN KEY (user_id) REFERENCES auth.users(id) ON DELETE CASCADE;
 
 
+--
+-- Name: whatsapp_connection_incidents whatsapp_connection_incidents_channel_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.whatsapp_connection_incidents
+    ADD CONSTRAINT whatsapp_connection_incidents_channel_id_fkey FOREIGN KEY (channel_id) REFERENCES public.notification_channels(id) ON DELETE CASCADE;
+
+
+--
+-- Name: whatsapp_connection_incidents whatsapp_connection_incidents_tenant_id_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.whatsapp_connection_incidents
+    ADD CONSTRAINT whatsapp_connection_incidents_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+
 --
 -- Name: whatsapp_credit_purchases whatsapp_credit_purchases_created_by_fkey; Type: FK CONSTRAINT; Schema: public; Owner: -
 --
@@ -24439,6 +25854,22 @@ CREATE POLICY bloqueios_select_own ON public.agenda_bloqueios FOR SELECT TO auth
 CREATE POLICY bloqueios_update ON public.agenda_bloqueios FOR UPDATE TO authenticated USING ((owner_id = auth.uid())) WITH CHECK ((owner_id = auth.uid()));
 
 
+--
+-- Name: conversation_bot_sessions bot_sessions: select membros; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "bot_sessions: select membros" ON public.conversation_bot_sessions FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bot_sessions.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+
+--
+-- Name: conversation_bot_sessions bot_sessions: write service_role; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "bot_sessions: write service_role" ON public.conversation_bot_sessions TO service_role USING (true) WITH CHECK (true);
+
+
 --
 -- Name: saas_docs clinic_admin_read_all_docs; Type: POLICY; Schema: public; Owner: -
 --
@@ -24603,6 +26034,57 @@ CREATE POLICY "contact_types: select" ON public.contact_types FOR SELECT TO auth
   WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = contact_types.tenant_id) AND (tm.status = 'active'::text))))));
 
 
+--
+-- Name: conversation_assignments conv_assign: insert tenant; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "conv_assign: insert tenant" ON public.conversation_assignments FOR INSERT TO authenticated WITH CHECK (((assigned_by = auth.uid()) AND (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = conversation_assignments.tenant_id) AND (tm.status = 'active'::text)))) AND ((assigned_to IS NULL) OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm2
+  WHERE ((tm2.user_id = conversation_assignments.assigned_to) AND (tm2.tenant_id = conversation_assignments.tenant_id) AND (tm2.status = 'active'::text)))))));
+
+
+--
+-- Name: conversation_assignments conv_assign: select tenant; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "conv_assign: select tenant" ON public.conversation_assignments FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = conversation_assignments.tenant_id) AND (tm.status = 'active'::text))))));
+
+
+--
+-- Name: conversation_assignments conv_assign: update tenant; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "conv_assign: update tenant" ON public.conversation_assignments FOR UPDATE TO authenticated USING ((EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = conversation_assignments.tenant_id) AND (tm.status = 'active'::text))))) WITH CHECK (((assigned_by = auth.uid()) AND ((assigned_to IS NULL) OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm2
+  WHERE ((tm2.user_id = conversation_assignments.assigned_to) AND (tm2.tenant_id = conversation_assignments.tenant_id) AND (tm2.status = 'active'::text)))))));
+
+
+--
+-- Name: conversation_bots conv_bots: select membros; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "conv_bots: select membros" ON public.conversation_bots FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bots.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+
+--
+-- Name: conversation_bots conv_bots: write admins; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "conv_bots: write admins" ON public.conversation_bots TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bots.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text)))))) WITH CHECK ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bots.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text))))));
+
+
 --
 -- Name: conversation_messages conv_msg: no direct delete; Type: POLICY; Schema: public; Owner: -
 --
@@ -24727,6 +26209,12 @@ CREATE POLICY "conv_thread_tags: select" ON public.conversation_thread_tags FOR
   WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = conversation_thread_tags.tenant_id) AND (tm.status = 'active'::text))))));
 
 
+--
+-- Name: conversation_assignments; Type: ROW SECURITY; Schema: public; Owner: -
+--
+
+ALTER TABLE public.conversation_assignments ENABLE ROW LEVEL SECURITY;
+
 --
 -- Name: conversation_autoreply_log; Type: ROW SECURITY; Schema: public; Owner: -
 --
@@ -24739,6 +26227,18 @@ ALTER TABLE public.conversation_autoreply_log ENABLE ROW LEVEL SECURITY;
 
 ALTER TABLE public.conversation_autoreply_settings ENABLE ROW LEVEL SECURITY;
 
+--
+-- Name: conversation_bot_sessions; Type: ROW SECURITY; Schema: public; Owner: -
+--
+
+ALTER TABLE public.conversation_bot_sessions ENABLE ROW LEVEL SECURITY;
+
+--
+-- Name: conversation_bots; Type: ROW SECURITY; Schema: public; Owner: -
+--
+
+ALTER TABLE public.conversation_bots ENABLE ROW LEVEL SECURITY;
+
 --
 -- Name: conversation_messages; Type: ROW SECURITY; Schema: public; Owner: -
 --
@@ -24763,6 +26263,18 @@ ALTER TABLE public.conversation_optout_keywords ENABLE ROW LEVEL SECURITY;
 
 ALTER TABLE public.conversation_optouts ENABLE ROW LEVEL SECURITY;
 
+--
+-- Name: conversation_sla_breaches; Type: ROW SECURITY; Schema: public; Owner: -
+--
+
+ALTER TABLE public.conversation_sla_breaches ENABLE ROW LEVEL SECURITY;
+
+--
+-- Name: conversation_sla_rules; Type: ROW SECURITY; Schema: public; Owner: -
+--
+
+ALTER TABLE public.conversation_sla_rules ENABLE ROW LEVEL SECURITY;
+
 --
 -- Name: conversation_tags; Type: ROW SECURITY; Schema: public; Owner: -
 --
@@ -25782,9 +27294,16 @@ CREATE POLICY notif_channels_modify ON public.notification_channels FOR UPDATE T
 -- Name: notification_channels notif_channels_select; Type: POLICY; Schema: public; Owner: -
 --
 
-CREATE POLICY notif_channels_select ON public.notification_channels FOR SELECT TO authenticated USING (((deleted_at IS NULL) AND (public.is_saas_admin() OR (owner_id = auth.uid()) OR (tenant_id IN ( SELECT tm.tenant_id
+CREATE POLICY notif_channels_select ON public.notification_channels FOR SELECT USING ((public.is_saas_admin() OR (owner_id = auth.uid()) OR (tenant_id IN ( SELECT tm.tenant_id
    FROM public.tenant_members tm
-  WHERE ((tm.user_id = auth.uid()) AND (tm.status = 'active'::text)))))));
+  WHERE ((tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+
+--
+-- Name: POLICY notif_channels_select ON notification_channels; Type: COMMENT; Schema: public; Owner: -
+--
+
+COMMENT ON POLICY notif_channels_select ON public.notification_channels IS 'Owner, membros ativos do tenant e saas_admin leem todos os canais (inclusive soft-deleted). Filtro deleted_at fica no codigo aplicativo.';
 
 
 --
@@ -26790,6 +28309,42 @@ ALTER TABLE public.session_reminder_logs ENABLE ROW LEVEL SECURITY;
 
 ALTER TABLE public.session_reminder_settings ENABLE ROW LEVEL SECURITY;
 
+--
+-- Name: conversation_sla_breaches sla_breaches: select membros/admin; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "sla_breaches: select membros/admin" ON public.conversation_sla_breaches FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_breaches.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+
+--
+-- Name: conversation_sla_breaches sla_breaches: write service_role; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "sla_breaches: write service_role" ON public.conversation_sla_breaches TO service_role USING (true) WITH CHECK (true);
+
+
+--
+-- Name: conversation_sla_rules sla_rules: select membros/admin; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "sla_rules: select membros/admin" ON public.conversation_sla_rules FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_rules.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+
+--
+-- Name: conversation_sla_rules sla_rules: write admins; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "sla_rules: write admins" ON public.conversation_sla_rules TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_rules.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text)))))) WITH CHECK ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_rules.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text))))));
+
+
 --
 -- Name: submission_rate_limits srl_read_saas_admin; Type: POLICY; Schema: public; Owner: -
 --
@@ -27281,6 +28836,22 @@ CREATE POLICY "wa_credits_tx: select tenant" ON public.whatsapp_credits_transact
   WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = whatsapp_credits_transactions.tenant_id) AND (tm.status = 'active'::text))))));
 
 
+--
+-- Name: whatsapp_connection_incidents wa_incidents: select membros/admin; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "wa_incidents: select membros/admin" ON public.whatsapp_connection_incidents FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = whatsapp_connection_incidents.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+
+--
+-- Name: whatsapp_connection_incidents wa_incidents: write service_role; Type: POLICY; Schema: public; Owner: -
+--
+
+CREATE POLICY "wa_incidents: write service_role" ON public.whatsapp_connection_incidents TO service_role USING (true) WITH CHECK (true);
+
+
 --
 -- Name: whatsapp_credit_packages wa_packages: manage saas admin; Type: POLICY; Schema: public; Owner: -
 --
@@ -27304,6 +28875,12 @@ CREATE POLICY "wa_purchases: select tenant" ON public.whatsapp_credit_purchases
   WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = whatsapp_credit_purchases.tenant_id) AND (tm.status = 'active'::text))))));
 
 
+--
+-- Name: whatsapp_connection_incidents; Type: ROW SECURITY; Schema: public; Owner: -
+--
+
+ALTER TABLE public.whatsapp_connection_incidents ENABLE ROW LEVEL SECURITY;
+
 --
 -- Name: whatsapp_credit_packages; Type: ROW SECURITY; Schema: public; Owner: -
 --
@@ -27720,5 +29297,5 @@ CREATE EVENT TRIGGER pgrst_drop_watch ON sql_drop
 -- PostgreSQL database dump complete
 --
 
-\unrestrict cL3H2JjRWI00WI0xnJSlufhaNqJV1aSUu220iQjG1A8YccWtKcjoKGeanovDlAc
+\unrestrict OYZjCTq2gLqELdyCChgzk1NjEGA2C8OKTRGUJKsllGft2WtbPKKeGe6fjZh3Yzj
 
diff --git a/database-novo/schema/01_extensions/extensions.sql b/database-novo/schema/01_extensions/extensions.sql
index 004794c..a1bf0a4 100644
--- a/database-novo/schema/01_extensions/extensions.sql
+++ b/database-novo/schema/01_extensions/extensions.sql
@@ -1,5 +1,5 @@
 -- Extensions
--- Gerado automaticamente em 2026-04-21T23:16:33.041Z
+-- Gerado automaticamente em 2026-05-11T16:53:49.849Z
 -- Total: 10
 
 CREATE EXTENSION IF NOT EXISTS btree_gist WITH SCHEMA public;
diff --git a/database-novo/schema/03_functions/_all.sql b/database-novo/schema/03_functions/_all.sql
index 7c85b2d..969f504 100644
--- a/database-novo/schema/03_functions/_all.sql
+++ b/database-novo/schema/03_functions/_all.sql
@@ -1,6 +1,6 @@
 -- All Functions
--- Gerado automaticamente em 2026-04-21T23:16:34.950Z
--- Total: 192
+-- Gerado automaticamente em 2026-05-11T16:53:50.921Z
+-- Total: 211
 
 CREATE FUNCTION auth.email() RETURNS text
     LANGUAGE sql STABLE
@@ -287,6 +287,68 @@ CREATE FUNCTION public.__rls_ping() RETURNS text
   select 'ok'::text;
 $$;
 
+CREATE FUNCTION public._first_response_runs(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone) RETURNS TABLE(thread_key text, inbound_started_at timestamp with time zone, responded_at timestamp with time zone, response_seconds integer, responder_id uuid)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    WITH msgs AS (
+        SELECT
+            m.id,
+            m.tenant_id,
+            m.direction,
+            m.created_at,
+            m.patient_id,
+            m.from_number,
+            m.to_number,
+            -- mesma logica da view conversation_threads
+            COALESCE(
+                m.patient_id::text,
+                'anon:' || COALESCE(
+                    CASE WHEN m.direction = 'inbound' THEN m.from_number ELSE m.to_number END,
+                    'unknown'
+                )
+            ) AS tk
+        FROM public.conversation_messages m
+        WHERE m.tenant_id = p_tenant_id
+          AND m.direction IN ('inbound', 'outbound')
+          AND m.created_at >= p_from
+          AND m.created_at <= p_to
+    ),
+    with_prev AS (
+        SELECT *,
+               LAG(direction) OVER (PARTITION BY tenant_id, tk ORDER BY created_at, id) AS prev_direction
+        FROM msgs
+    ),
+    run_starts AS (
+        -- Primeira mensagem de cada "run inbound"
+        SELECT tk, tenant_id, created_at AS inbound_started_at
+        FROM with_prev
+        WHERE direction = 'inbound'
+          AND (prev_direction IS NULL OR prev_direction = 'outbound')
+    )
+    SELECT
+        r.tk AS thread_key,
+        r.inbound_started_at,
+        o.created_at AS responded_at,
+        EXTRACT(EPOCH FROM (o.created_at - r.inbound_started_at))::INT AS response_seconds,
+        -- Quem respondeu: pega o assigned_to atual da thread (snapshot aproximado)
+        a.assigned_to AS responder_id
+    FROM run_starts r
+    LEFT JOIN LATERAL (
+        SELECT created_at
+        FROM public.conversation_messages m2
+        WHERE m2.tenant_id = r.tenant_id
+          AND COALESCE(m2.patient_id::text, 'anon:' || COALESCE(m2.to_number, m2.from_number, 'unknown')) = r.tk
+          AND m2.direction = 'outbound'
+          AND m2.created_at > r.inbound_started_at
+        ORDER BY m2.created_at
+        LIMIT 1
+    ) o ON true
+    LEFT JOIN public.conversation_assignments a
+        ON a.tenant_id = r.tenant_id AND a.thread_key = r.tk
+    WHERE o.created_at IS NOT NULL;   -- so runs que foram respondidos
+$$;
+
 CREATE FUNCTION public.activate_subscription_from_intent(p_intent_id uuid) RETURNS public.subscriptions
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -451,6 +513,95 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.admin_adjust_whatsapp_credits(p_tenant_id uuid, p_amount integer, p_admin_id uuid, p_note text DEFAULT NULL::text) RETURNS integer
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_new_balance INT;
+    v_current_balance INT;
+    v_topup_net INT;
+    v_usage_total INT;
+    v_removable INT;
+    v_clean_note TEXT;
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    IF p_tenant_id IS NULL THEN
+        RAISE EXCEPTION 'tenant_required';
+    END IF;
+
+    IF p_amount IS NULL OR p_amount = 0 THEN
+        RAISE EXCEPTION 'amount_required';
+    END IF;
+
+    IF ABS(p_amount) > 1000 THEN
+        RAISE EXCEPTION 'amount_exceeds_limit_1000';
+    END IF;
+
+    IF p_admin_id IS NULL THEN
+        RAISE EXCEPTION 'admin_id_required';
+    END IF;
+
+    v_clean_note := NULLIF(TRIM(COALESCE(p_note, '')), '');
+    IF v_clean_note IS NOT NULL THEN
+        v_clean_note := LEFT(v_clean_note, 500);
+    END IF;
+
+    IF p_amount > 0 THEN
+        -- ADICIONAR
+        INSERT INTO public.whatsapp_credits_balance (tenant_id, balance)
+        VALUES (p_tenant_id, p_amount)
+        ON CONFLICT (tenant_id) DO UPDATE SET
+            balance = whatsapp_credits_balance.balance + EXCLUDED.balance,
+            low_balance_alerted_at = NULL
+        RETURNING balance INTO v_new_balance;
+
+    ELSE
+        -- REMOVER (amount < 0)
+        SELECT balance INTO v_current_balance
+            FROM public.whatsapp_credits_balance
+            WHERE tenant_id = p_tenant_id
+            FOR UPDATE;
+
+        IF NOT FOUND THEN
+            RAISE EXCEPTION 'tenant_has_no_balance';
+        END IF;
+
+        SELECT COALESCE(SUM(amount), 0) INTO v_topup_net
+            FROM public.whatsapp_credits_transactions
+            WHERE tenant_id = p_tenant_id
+              AND kind IN ('topup_manual', 'adjustment', 'refund');
+
+        SELECT COALESCE(ABS(SUM(amount)), 0) INTO v_usage_total
+            FROM public.whatsapp_credits_transactions
+            WHERE tenant_id = p_tenant_id
+              AND kind = 'usage';
+
+        v_removable := GREATEST(0, v_topup_net - v_usage_total);
+        v_removable := LEAST(v_removable, v_current_balance);
+
+        IF ABS(p_amount) > v_removable THEN
+            RAISE EXCEPTION 'cannot_remove_beyond_removable: max=%', v_removable;
+        END IF;
+
+        UPDATE public.whatsapp_credits_balance
+            SET balance = balance + p_amount    -- p_amount ja e negativo
+            WHERE tenant_id = p_tenant_id
+            RETURNING balance INTO v_new_balance;
+    END IF;
+
+    INSERT INTO public.whatsapp_credits_transactions
+        (tenant_id, kind, amount, balance_after, admin_id, note)
+    VALUES
+        (p_tenant_id, 'adjustment', p_amount, v_new_balance, p_admin_id, v_clean_note);
+
+    RETURN v_new_balance;
+END;
+$$;
+
 CREATE FUNCTION public.admin_credit_addon(p_tenant_id uuid, p_addon_type text, p_amount integer, p_product_id uuid DEFAULT NULL::uuid, p_description text DEFAULT 'Cr??dito manual'::text, p_payment_method text DEFAULT 'manual'::text, p_price_cents integer DEFAULT 0) RETURNS jsonb
     LANGUAGE plpgsql SECURITY DEFINER
     SET search_path TO 'public'
@@ -1053,9 +1204,7 @@ CREATE FUNCTION public.cancel_notifications_on_session_cancel() RETURNS trigger
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
 BEGIN
-  IF NEW.status IN ('cancelado', 'excluido')
-     AND OLD.status NOT IN ('cancelado', 'excluido')
-  THEN
+  IF NEW.status = 'cancelado' AND OLD.status <> 'cancelado' THEN
     PERFORM public.cancel_patient_pending_notifications(
       NEW.patient_id, NULL, NEW.id
     );
@@ -1429,6 +1578,101 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.convert_abandoned_intake_to_lead(p_intake_id uuid) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_intake RECORD;
+    v_tenant_id UUID;
+    v_thread_key TEXT;
+    v_phone TEXT;
+    v_note_body TEXT;
+    v_admin_id UUID;
+    v_msg_id BIGINT;
+BEGIN
+    SELECT * INTO v_intake FROM public.patient_intake_requests WHERE id = p_intake_id;
+    IF NOT FOUND THEN RAISE EXCEPTION 'intake_not_found'; END IF;
+    IF v_intake.status = 'abandoned_lead' THEN RETURN v_intake.lead_thread_key::UUID; END IF;
+
+    -- Tenant_id vem via owner_id (tenant_members)
+    SELECT tenant_id INTO v_tenant_id
+        FROM public.tenant_members
+        WHERE user_id = v_intake.owner_id
+        ORDER BY CASE role WHEN 'tenant_admin' THEN 1 WHEN 'clinic_admin' THEN 2 ELSE 3 END
+        LIMIT 1;
+
+    IF v_tenant_id IS NULL THEN RAISE EXCEPTION 'tenant_not_resolved'; END IF;
+
+    -- Normaliza telefone pra thread_key
+    v_phone := regexp_replace(COALESCE(v_intake.telefone, ''), '\D', '', 'g');
+    IF length(v_phone) BETWEEN 10 AND 11 THEN v_phone := '55' || v_phone; END IF;
+    IF v_phone = '' THEN v_phone := 'unknown'; END IF;
+    v_thread_key := 'anon:' || v_phone;
+
+    -- Nota com dados coletados
+    v_note_body := format(
+        '📋 Lead abandonado (cadastro externo):%s%sNome: %s%sTelefone: %s%sE-mail: %s%sMotivo/Observacoes: %s%s%sIniciou em: %s · Ultima atualizacao: %s',
+        E'\n', E'\n',
+        COALESCE(v_intake.nome_completo, '—'),
+        E'\n',
+        COALESCE(v_intake.telefone, '—'),
+        E'\n',
+        COALESCE(v_intake.email_principal, '—'),
+        E'\n',
+        COALESCE(v_intake.onde_nos_conheceu, '—'),
+        E'\n', E'\n',
+        to_char(v_intake.created_at AT TIME ZONE 'America/Sao_Paulo', 'DD/MM HH24:MI'),
+        to_char(COALESCE(v_intake.last_progress_at, v_intake.updated_at) AT TIME ZONE 'America/Sao_Paulo', 'DD/MM HH24:MI')
+    );
+
+    -- Pega 1 admin do tenant pra preencher created_by da nota
+    SELECT user_id INTO v_admin_id
+        FROM public.tenant_members
+        WHERE tenant_id = v_tenant_id
+          AND role IN ('tenant_admin', 'clinic_admin')
+          AND status = 'active'
+        LIMIT 1;
+
+    IF v_admin_id IS NULL THEN
+        v_admin_id := v_intake.owner_id;
+    END IF;
+
+    -- Cria mensagem placeholder (outbound sistema — entra no thread do CRM)
+    INSERT INTO public.conversation_messages
+        (tenant_id, channel, direction, from_number, to_number, body, provider,
+         provider_raw, kanban_status)
+    VALUES (
+        v_tenant_id, 'whatsapp', 'inbound',
+        CASE WHEN v_phone = 'unknown' THEN NULL ELSE v_phone END,
+        NULL,
+        format('🧾 Cadastro externo iniciado e não finalizado. %s entrou em contato via link público mas abandonou o formulário — ver nota interna.',
+               COALESCE(v_intake.nome_completo, 'Visitante')),
+        'system',
+        jsonb_build_object('lead_from_abandoned_intake', true, 'intake_id', v_intake.id),
+        'awaiting_us'
+    ) RETURNING id INTO v_msg_id;
+
+    -- Cria nota interna
+    INSERT INTO public.conversation_notes
+        (tenant_id, thread_key, contact_number, body, created_by)
+    VALUES (
+        v_tenant_id, v_thread_key,
+        CASE WHEN v_phone = 'unknown' THEN NULL ELSE v_phone END,
+        v_note_body, v_admin_id
+    );
+
+    -- Atualiza intake
+    UPDATE public.patient_intake_requests
+        SET status = 'abandoned_lead',
+            lead_thread_key = v_thread_key,
+            updated_at = now()
+        WHERE id = p_intake_id;
+
+    RETURN p_intake_id;
+END;
+$$;
+
 CREATE FUNCTION public.create_clinic_tenant(p_name text) RETURNS uuid
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -3032,6 +3276,84 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.first_response_by_therapist(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(therapist_id uuid, runs_count integer, avg_seconds integer, median_seconds integer)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    SELECT
+        r.responder_id AS therapist_id,
+        COUNT(*)::INT AS runs_count,
+        AVG(r.response_seconds)::INT AS avg_seconds,
+        PERCENTILE_CONT(0.5) WITHIN GROUP (ORDER BY r.response_seconds)::INT AS median_seconds
+    FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+    WHERE r.responder_id IS NOT NULL
+    GROUP BY r.responder_id
+    ORDER BY avg_seconds ASC;
+$$;
+
+CREATE FUNCTION public.first_response_evolution(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_bucket_days integer DEFAULT 7, p_therapist_id uuid DEFAULT NULL::uuid) RETURNS TABLE(bucket_start timestamp with time zone, runs_count integer, avg_seconds integer)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    WITH runs AS (
+        SELECT r.inbound_started_at, r.response_seconds
+        FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+        WHERE (p_therapist_id IS NULL OR r.responder_id = p_therapist_id)
+    ),
+    bucketed AS (
+        SELECT
+            -- Janela alinhada a p_from: bucket_index * N dias + p_from
+            p_from + (
+                FLOOR(EXTRACT(EPOCH FROM (inbound_started_at - p_from)) / (p_bucket_days * 86400))::INT
+                * p_bucket_days * interval '1 day'
+            ) AS bucket_start,
+            response_seconds
+        FROM runs
+    )
+    SELECT
+        bucket_start,
+        COUNT(*)::INT AS runs_count,
+        AVG(response_seconds)::INT AS avg_seconds
+    FROM bucketed
+    GROUP BY bucket_start
+    ORDER BY bucket_start;
+$$;
+
+CREATE FUNCTION public.first_response_stats(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_therapist_id uuid DEFAULT NULL::uuid) RETURNS TABLE(runs_count integer, avg_seconds integer, median_seconds integer, min_seconds integer, max_seconds integer, sla_threshold_seconds integer, sla_compliant_count integer, sla_compliance_rate numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_threshold_seconds INT;
+BEGIN
+    -- Pega threshold do SLA (se habilitado)
+    SELECT CASE WHEN enabled THEN threshold_minutes * 60 ELSE NULL END
+        INTO v_threshold_seconds
+        FROM public.conversation_sla_rules
+        WHERE tenant_id = p_tenant_id;
+
+    RETURN QUERY
+    WITH runs AS (
+        SELECT r.response_seconds, r.responder_id
+        FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+        WHERE (p_therapist_id IS NULL OR r.responder_id = p_therapist_id)
+    )
+    SELECT
+        COUNT(*)::INT AS runs_count,
+        COALESCE(AVG(response_seconds)::INT, 0) AS avg_seconds,
+        COALESCE(PERCENTILE_CONT(0.5) WITHIN GROUP (ORDER BY response_seconds)::INT, 0) AS median_seconds,
+        COALESCE(MIN(response_seconds), 0) AS min_seconds,
+        COALESCE(MAX(response_seconds), 0) AS max_seconds,
+        v_threshold_seconds AS sla_threshold_seconds,
+        COUNT(*) FILTER (WHERE v_threshold_seconds IS NOT NULL AND response_seconds <= v_threshold_seconds)::INT AS sla_compliant_count,
+        CASE
+            WHEN v_threshold_seconds IS NULL OR COUNT(*) = 0 THEN NULL
+            ELSE ROUND(100.0 * COUNT(*) FILTER (WHERE response_seconds <= v_threshold_seconds) / COUNT(*), 1)
+        END AS sla_compliance_rate
+    FROM runs;
+END;
+$$;
+
 CREATE FUNCTION public.fix_all_subscription_mismatches() RETURNS void
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -3138,6 +3460,146 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.fn_notify_agenda_status_change() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_url TEXT;
+    v_key TEXT;
+BEGIN
+    -- So dispara se status realmente mudou
+    IF NEW.status IS NOT DISTINCT FROM OLD.status THEN
+        RETURN NEW;
+    END IF;
+
+    -- So dispara pra status "interessantes". Outros sao silenciosamente ignorados
+    -- (a edge tambem tem essa logica, mas economizamos chamada HTTP aqui)
+    IF NEW.status NOT IN ('cancelado', 'remarcado', 'confirmado') THEN
+        RETURN NEW;
+    END IF;
+
+    -- Precisa de paciente vinculado (senao nao tem telefone)
+    IF NEW.patient_id IS NULL THEN
+        RETURN NEW;
+    END IF;
+
+    -- Busca settings
+    BEGIN
+        v_url := current_setting('app.settings.supabase_url', true);
+        v_key := current_setting('app.settings.service_role_key', true);
+    EXCEPTION WHEN OTHERS THEN
+        -- Settings nao configuradas — silencioso
+        RETURN NEW;
+    END;
+
+    IF v_url IS NULL OR v_key IS NULL THEN
+        RETURN NEW;
+    END IF;
+
+    -- Fire and forget (pg_net)
+    PERFORM net.http_post(
+        url := v_url || '/functions/v1/send-session-status-notification',
+        headers := jsonb_build_object(
+            'Authorization', 'Bearer ' || v_key,
+            'Content-Type', 'application/json'
+        ),
+        body := jsonb_build_object(
+            'event_id', NEW.id,
+            'old_status', OLD.status,
+            'new_status', NEW.status
+        )
+    );
+
+    RETURN NEW;
+END;
+$$;
+
+CREATE FUNCTION public.fn_sla_resolve_on_outbound() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_thread_key TEXT;
+BEGIN
+    -- So processa outbound
+    IF NEW.direction <> 'outbound' THEN RETURN NEW; END IF;
+
+    -- Calcula thread_key no mesmo padrao da view conversation_threads
+    v_thread_key := COALESCE(
+        NEW.patient_id::text,
+        'anon:' || COALESCE(NEW.to_number, 'unknown')
+    );
+
+    UPDATE public.conversation_sla_breaches
+        SET resolved_at = now(),
+            resolved_by_message_id = NEW.id
+        WHERE tenant_id = NEW.tenant_id
+          AND thread_key = v_thread_key
+          AND resolved_at IS NULL;
+
+    RETURN NEW;
+END;
+$$;
+
+CREATE FUNCTION public.fn_whatsapp_low_balance_notify() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_detail TEXT;
+BEGIN
+    -- So alerta na transicao (alerted_at NULL) E se esta abaixo do threshold
+    IF NEW.balance < NEW.low_balance_threshold
+       AND NEW.low_balance_alerted_at IS NULL THEN
+
+        v_detail := format(
+            'Saldo atual: %s credito(s). Alerta configurado em %s. '
+            'Compre mais na loja para nao interromper envios via WhatsApp Oficial.',
+            NEW.balance,
+            NEW.low_balance_threshold
+        );
+
+        -- Stakeholders: owner do canal WhatsApp ativo + admins ativos do tenant
+        INSERT INTO public.notifications
+            (owner_id, tenant_id, type, ref_id, ref_table, payload)
+        SELECT
+            u.user_id,
+            NEW.tenant_id,
+            'system_alert',
+            NEW.tenant_id,
+            'whatsapp_credits_balance',
+            jsonb_build_object(
+                'title', 'Saldo de WhatsApp baixo',
+                'detail', v_detail,
+                'severity', 'warn',
+                'deeplink', '/configuracoes/creditos-whatsapp'
+            )
+        FROM (
+            SELECT owner_id AS user_id
+                FROM public.notification_channels
+                WHERE tenant_id = NEW.tenant_id
+                  AND channel = 'whatsapp'
+                  AND is_active = true
+                  AND deleted_at IS NULL
+            UNION
+            SELECT user_id
+                FROM public.tenant_members
+                WHERE tenant_id = NEW.tenant_id
+                  AND role IN ('clinic_admin', 'tenant_admin')
+                  AND status = 'active'
+        ) u
+        WHERE u.user_id IS NOT NULL;
+
+        -- Anti-spam: so alerta de novo depois que add_whatsapp_credits
+        -- reseta alerted_at pra NULL (acontece em purchase/topup)
+        NEW.low_balance_alerted_at := now();
+    END IF;
+
+    RETURN NEW;
+END;
+$$;
+
 CREATE FUNCTION public.generate_math_challenge() RETURNS jsonb
     LANGUAGE plpgsql SECURITY DEFINER
     SET search_path TO 'public'
@@ -3456,6 +3918,48 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.get_whatsapp_removable_balance(p_tenant_id uuid) RETURNS TABLE(balance integer, removable integer, protected_amount integer, topup_net integer, usage_total integer)
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_balance INT := 0;
+    v_topup_net INT := 0;
+    v_usage_total INT := 0;
+    v_removable INT := 0;
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    SELECT COALESCE(b.balance, 0) INTO v_balance
+        FROM public.whatsapp_credits_balance b
+        WHERE b.tenant_id = p_tenant_id;
+
+    v_balance := COALESCE(v_balance, 0);
+
+    SELECT COALESCE(SUM(amount), 0) INTO v_topup_net
+        FROM public.whatsapp_credits_transactions
+        WHERE tenant_id = p_tenant_id
+          AND kind IN ('topup_manual', 'adjustment', 'refund');
+
+    SELECT COALESCE(ABS(SUM(amount)), 0) INTO v_usage_total
+        FROM public.whatsapp_credits_transactions
+        WHERE tenant_id = p_tenant_id
+          AND kind = 'usage';
+
+    v_removable := GREATEST(0, v_topup_net - v_usage_total);
+    v_removable := LEAST(v_removable, v_balance);
+
+    RETURN QUERY SELECT
+        v_balance,
+        v_removable,
+        GREATEST(0, v_balance - v_removable),
+        v_topup_net,
+        v_usage_total;
+END;
+$$;
+
 CREATE FUNCTION public.guard_account_type_immutable() RETURNS trigger
     LANGUAGE plpgsql
     AS $$
@@ -4689,6 +5193,120 @@ begin
 end;
 $$;
 
+CREATE FUNCTION public.saas_wa_credits_revenue_evolution(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_bucket_days integer DEFAULT 7) RETURNS TABLE(bucket_start timestamp with time zone, purchases_count integer, revenue_brl numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    WITH purchases AS (
+        SELECT p.paid_at, p.amount_brl
+        FROM public.whatsapp_credit_purchases p
+        WHERE p.status = 'paid'
+          AND p.paid_at >= p_from
+          AND p.paid_at <= p_to
+    ),
+    bucketed AS (
+        SELECT
+            p_from + (
+                FLOOR(EXTRACT(EPOCH FROM (paid_at - p_from)) / (p_bucket_days * 86400))::INT
+                * p_bucket_days * interval '1 day'
+            ) AS bucket_start,
+            amount_brl
+        FROM purchases
+    )
+    SELECT
+        bucket_start,
+        COUNT(*)::INT AS purchases_count,
+        SUM(amount_brl)::NUMERIC AS revenue_brl
+    FROM bucketed
+    GROUP BY bucket_start
+    ORDER BY bucket_start;
+END;
+$$;
+
+CREATE FUNCTION public.saas_wa_credits_revenue_stats(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(revenue_brl numeric, purchases_count integer, tenants_count integer, credits_sold integer, avg_ticket_brl numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        COALESCE(SUM(p.amount_brl), 0)::NUMERIC AS revenue_brl,
+        COUNT(*)::INT AS purchases_count,
+        COUNT(DISTINCT p.tenant_id)::INT AS tenants_count,
+        COALESCE(SUM(p.credits), 0)::INT AS credits_sold,
+        CASE WHEN COUNT(*) = 0 THEN 0
+             ELSE ROUND(COALESCE(AVG(p.amount_brl), 0), 2)
+        END AS avg_ticket_brl
+    FROM public.whatsapp_credit_purchases p
+    WHERE p.status = 'paid'
+      AND p.paid_at >= p_from
+      AND p.paid_at <= p_to;
+END;
+$$;
+
+CREATE FUNCTION public.saas_wa_credits_top_packages(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(package_id uuid, package_name text, purchases_count integer, revenue_brl numeric, credits_sold integer)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        p.package_id,
+        -- Nome snapshot do momento da compra; se tem package_id, usa o nome
+        -- atual pra consolidar pacotes renomeados
+        COALESCE(
+            (SELECT pk.name FROM public.whatsapp_credit_packages pk WHERE pk.id = p.package_id),
+            p.package_name
+        ) AS package_name,
+        COUNT(*)::INT AS purchases_count,
+        SUM(p.amount_brl)::NUMERIC AS revenue_brl,
+        SUM(p.credits)::INT AS credits_sold
+    FROM public.whatsapp_credit_purchases p
+    WHERE p.status = 'paid'
+      AND p.paid_at >= p_from
+      AND p.paid_at <= p_to
+    GROUP BY p.package_id, p.package_name
+    ORDER BY revenue_brl DESC
+    LIMIT 10;
+END;
+$$;
+
+CREATE FUNCTION public.saas_wa_credits_usage_summary() RETURNS TABLE(lifetime_purchased integer, lifetime_used integer, current_balance integer, usage_rate numeric, tenants_with_balance integer)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        COALESCE(SUM(lifetime_purchased), 0)::INT AS lifetime_purchased,
+        COALESCE(SUM(lifetime_used), 0)::INT AS lifetime_used,
+        COALESCE(SUM(balance), 0)::INT AS current_balance,
+        CASE WHEN COALESCE(SUM(lifetime_purchased), 0) = 0 THEN 0
+             ELSE ROUND(100.0 * COALESCE(SUM(lifetime_used), 0) / SUM(lifetime_purchased), 1)
+        END AS usage_rate,
+        COUNT(*)::INT AS tenants_with_balance
+    FROM public.whatsapp_credits_balance;
+END;
+$$;
+
 CREATE FUNCTION public.safe_delete_patient(p_patient_id uuid) RETURNS jsonb
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -5006,7 +5624,7 @@ CREATE FUNCTION public.seed_determined_commitments(p_tenant_id uuid) RETURNS voi
 declare
   v_id uuid;
 begin
-  -- Sess??o (locked + sempre ativa)
+  -- Sessão (locked + sempre ativa)
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
@@ -5014,7 +5632,7 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'session', true, true, 'Sess??o', 'Sess??o com paciente');
+      (p_tenant_id, true, 'session', true, true, 'Sessão', 'Sessão com paciente');
   end if;
 
   -- Leitura
@@ -5028,7 +5646,7 @@ begin
       (p_tenant_id, true, 'reading', false, true, 'Leitura', 'Praticar leitura');
   end if;
 
-  -- Supervis??o
+  -- Supervisão
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
@@ -5036,10 +5654,10 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'supervision', false, true, 'Supervis??o', 'Supervis??o');
+      (p_tenant_id, true, 'supervision', false, true, 'Supervisão', 'Supervisão');
   end if;
 
-  -- Aula ??? (corrigido)
+  -- Aula
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'class'
@@ -5050,7 +5668,7 @@ begin
       (p_tenant_id, true, 'class', false, false, 'Aula', 'Dar aula');
   end if;
 
-  -- An??lise pessoal
+  -- Análise pessoal
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
@@ -5058,13 +5676,26 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'analysis', false, true, 'An??lise Pessoal', 'Minha an??lise pessoal');
+      (p_tenant_id, true, 'analysis', false, true, 'Análise Pessoal', 'Minha análise pessoal');
   end if;
 
   -- -------------------------------------------------------
-  -- Campos padr??o (idempotentes por (commitment_id, key))
+  -- Campos padrão (idempotentes por (commitment_id, key))
   -- -------------------------------------------------------
 
+  -- Sessão (NOVO em 2026-05-11: 'notes' como Observação default)
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+
   -- Leitura
   select id into v_id
   from public.determined_commitments
@@ -5084,11 +5715,11 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
-  -- Supervis??o
+  -- Supervisão
   select id into v_id
   from public.determined_commitments
   where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
@@ -5107,7 +5738,7 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
@@ -5130,11 +5761,11 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
-  -- An??lise
+  -- Análise
   select id into v_id
   from public.determined_commitments
   where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
@@ -5153,7 +5784,7 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 end;
@@ -5335,6 +5966,55 @@ CREATE FUNCTION public.set_updated_at_recurrence() RETURNS trigger
 BEGIN NEW.updated_at = now(); RETURN NEW; END;
 $$;
 
+CREATE FUNCTION public.sla_mark_notified(p_breach_id uuid) RETURNS void
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    UPDATE public.conversation_sla_breaches
+        SET notified_at = now(),
+            notification_count = notification_count + 1
+        WHERE id = p_breach_id;
+END;
+$$;
+
+CREATE FUNCTION public.sla_open_breach(p_tenant_id uuid, p_thread_key text, p_assigned_to uuid, p_last_inbound_at timestamp with time zone, p_threshold_minutes integer) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_existing_id UUID;
+    v_new_id UUID;
+BEGIN
+    IF p_tenant_id IS NULL OR p_thread_key IS NULL THEN
+        RAISE EXCEPTION 'tenant_and_thread_required';
+    END IF;
+
+    -- Ja tem aberto? Retorna o mesmo id (idempotente)
+    SELECT id INTO v_existing_id
+        FROM public.conversation_sla_breaches
+        WHERE tenant_id = p_tenant_id
+          AND thread_key = p_thread_key
+          AND resolved_at IS NULL;
+
+    IF FOUND THEN
+        UPDATE public.conversation_sla_breaches
+            SET assigned_to = COALESCE(p_assigned_to, assigned_to),
+                last_inbound_at = COALESCE(p_last_inbound_at, last_inbound_at)
+            WHERE id = v_existing_id;
+        RETURN v_existing_id;
+    END IF;
+
+    INSERT INTO public.conversation_sla_breaches
+        (tenant_id, thread_key, assigned_to, last_inbound_at, threshold_minutes_at_breach)
+    VALUES
+        (p_tenant_id, p_thread_key, p_assigned_to, p_last_inbound_at, p_threshold_minutes)
+    RETURNING id INTO v_new_id;
+
+    RETURN v_new_id;
+END;
+$$;
+
 CREATE FUNCTION public.split_recurrence_at(p_recurrence_id uuid, p_from_date date) RETURNS uuid
     LANGUAGE plpgsql SECURITY DEFINER
     SET search_path TO 'public'
@@ -6698,6 +7378,87 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.whatsapp_heartbeat_mark_notified(p_incident_id uuid) RETURNS void
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    UPDATE public.whatsapp_connection_incidents
+        SET notified_at = now(),
+            notification_count = notification_count + 1
+        WHERE id = p_incident_id;
+END;
+$$;
+
+CREATE FUNCTION public.whatsapp_heartbeat_open_incident(p_channel_id uuid, p_kind text, p_last_state text DEFAULT NULL::text, p_details jsonb DEFAULT NULL::jsonb) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_tenant_id UUID;
+    v_provider TEXT;
+    v_existing_id UUID;
+    v_new_id UUID;
+BEGIN
+    -- Busca tenant/provider do channel
+    SELECT tenant_id, provider INTO v_tenant_id, v_provider
+        FROM public.notification_channels
+        WHERE id = p_channel_id
+          AND deleted_at IS NULL;
+
+    IF NOT FOUND THEN
+        RAISE EXCEPTION 'channel_not_found';
+    END IF;
+
+    IF p_kind NOT IN ('disconnected', 'error', 'qr_pending', 'connecting', 'unknown') THEN
+        RAISE EXCEPTION 'invalid_kind: %', p_kind;
+    END IF;
+
+    -- Ja tem aberto? Retorna o mesmo id (idempotente)
+    SELECT id INTO v_existing_id
+        FROM public.whatsapp_connection_incidents
+        WHERE channel_id = p_channel_id
+          AND resolved_at IS NULL;
+
+    IF FOUND THEN
+        -- Atualiza o incident existente com detalhes frescos
+        UPDATE public.whatsapp_connection_incidents
+            SET last_state = COALESCE(p_last_state, last_state),
+                details = COALESCE(p_details, details),
+                kind = p_kind  -- pode mudar de qr_pending → disconnected, por ex
+            WHERE id = v_existing_id;
+        RETURN v_existing_id;
+    END IF;
+
+    -- Abre novo
+    INSERT INTO public.whatsapp_connection_incidents
+        (tenant_id, channel_id, provider, kind, last_state, details)
+    VALUES
+        (v_tenant_id, p_channel_id, v_provider, p_kind, p_last_state, p_details)
+    RETURNING id INTO v_new_id;
+
+    RETURN v_new_id;
+END;
+$$;
+
+CREATE FUNCTION public.whatsapp_heartbeat_resolve_open_incidents(p_channel_id uuid) RETURNS integer
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_count INT := 0;
+BEGIN
+    UPDATE public.whatsapp_connection_incidents
+        SET resolved_at = now(),
+            duration_seconds = EXTRACT(EPOCH FROM (now() - started_at))::INT
+        WHERE channel_id = p_channel_id
+          AND resolved_at IS NULL;
+
+    GET DIAGNOSTICS v_count = ROW_COUNT;
+    RETURN v_count;
+END;
+$$;
+
 CREATE FUNCTION public.whoami() RETURNS TABLE(uid uuid, role text)
     LANGUAGE sql STABLE
     AS $$
diff --git a/database-novo/schema/03_functions/auth.sql b/database-novo/schema/03_functions/auth.sql
index d578487..0da11d1 100644
--- a/database-novo/schema/03_functions/auth.sql
+++ b/database-novo/schema/03_functions/auth.sql
@@ -1,5 +1,5 @@
 -- Functions: auth
--- Gerado automaticamente em 2026-04-21T23:16:34.941Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.917Z
 -- Total: 4
 
 CREATE FUNCTION auth.email() RETURNS text
diff --git a/database-novo/schema/03_functions/extensions.sql b/database-novo/schema/03_functions/extensions.sql
index caa4021..24f4e39 100644
--- a/database-novo/schema/03_functions/extensions.sql
+++ b/database-novo/schema/03_functions/extensions.sql
@@ -1,5 +1,5 @@
 -- Functions: extensions
--- Gerado automaticamente em 2026-04-21T23:16:34.942Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.917Z
 -- Total: 6
 
 CREATE FUNCTION extensions.grant_pg_cron_access() RETURNS event_trigger
diff --git a/database-novo/schema/03_functions/pgbouncer.sql b/database-novo/schema/03_functions/pgbouncer.sql
index 91e0630..bd8bdb8 100644
--- a/database-novo/schema/03_functions/pgbouncer.sql
+++ b/database-novo/schema/03_functions/pgbouncer.sql
@@ -1,5 +1,5 @@
 -- Functions: pgbouncer
--- Gerado automaticamente em 2026-04-21T23:16:34.943Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.917Z
 -- Total: 1
 
 CREATE FUNCTION pgbouncer.get_auth(p_usename text) RETURNS TABLE(username text, password text)
diff --git a/database-novo/schema/03_functions/public.sql b/database-novo/schema/03_functions/public.sql
index 2c723bd..112bb85 100644
--- a/database-novo/schema/03_functions/public.sql
+++ b/database-novo/schema/03_functions/public.sql
@@ -1,6 +1,6 @@
 -- Functions: public
--- Gerado automaticamente em 2026-04-21T23:16:34.944Z
--- Total: 153
+-- Gerado automaticamente em 2026-05-11T16:53:50.918Z
+-- Total: 172
 
 CREATE FUNCTION public.__rls_ping() RETURNS text
     LANGUAGE sql STABLE
@@ -8,6 +8,68 @@ CREATE FUNCTION public.__rls_ping() RETURNS text
   select 'ok'::text;
 $$;
 
+CREATE FUNCTION public._first_response_runs(p_tenant_id uuid, p_from timestamp with time zone, p_to timestamp with time zone) RETURNS TABLE(thread_key text, inbound_started_at timestamp with time zone, responded_at timestamp with time zone, response_seconds integer, responder_id uuid)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    WITH msgs AS (
+        SELECT
+            m.id,
+            m.tenant_id,
+            m.direction,
+            m.created_at,
+            m.patient_id,
+            m.from_number,
+            m.to_number,
+            -- mesma logica da view conversation_threads
+            COALESCE(
+                m.patient_id::text,
+                'anon:' || COALESCE(
+                    CASE WHEN m.direction = 'inbound' THEN m.from_number ELSE m.to_number END,
+                    'unknown'
+                )
+            ) AS tk
+        FROM public.conversation_messages m
+        WHERE m.tenant_id = p_tenant_id
+          AND m.direction IN ('inbound', 'outbound')
+          AND m.created_at >= p_from
+          AND m.created_at <= p_to
+    ),
+    with_prev AS (
+        SELECT *,
+               LAG(direction) OVER (PARTITION BY tenant_id, tk ORDER BY created_at, id) AS prev_direction
+        FROM msgs
+    ),
+    run_starts AS (
+        -- Primeira mensagem de cada "run inbound"
+        SELECT tk, tenant_id, created_at AS inbound_started_at
+        FROM with_prev
+        WHERE direction = 'inbound'
+          AND (prev_direction IS NULL OR prev_direction = 'outbound')
+    )
+    SELECT
+        r.tk AS thread_key,
+        r.inbound_started_at,
+        o.created_at AS responded_at,
+        EXTRACT(EPOCH FROM (o.created_at - r.inbound_started_at))::INT AS response_seconds,
+        -- Quem respondeu: pega o assigned_to atual da thread (snapshot aproximado)
+        a.assigned_to AS responder_id
+    FROM run_starts r
+    LEFT JOIN LATERAL (
+        SELECT created_at
+        FROM public.conversation_messages m2
+        WHERE m2.tenant_id = r.tenant_id
+          AND COALESCE(m2.patient_id::text, 'anon:' || COALESCE(m2.to_number, m2.from_number, 'unknown')) = r.tk
+          AND m2.direction = 'outbound'
+          AND m2.created_at > r.inbound_started_at
+        ORDER BY m2.created_at
+        LIMIT 1
+    ) o ON true
+    LEFT JOIN public.conversation_assignments a
+        ON a.tenant_id = r.tenant_id AND a.thread_key = r.tk
+    WHERE o.created_at IS NOT NULL;   -- so runs que foram respondidos
+$$;
+
 CREATE FUNCTION public.activate_subscription_from_intent(p_intent_id uuid) RETURNS public.subscriptions
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -172,6 +234,95 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.admin_adjust_whatsapp_credits(p_tenant_id uuid, p_amount integer, p_admin_id uuid, p_note text DEFAULT NULL::text) RETURNS integer
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_new_balance INT;
+    v_current_balance INT;
+    v_topup_net INT;
+    v_usage_total INT;
+    v_removable INT;
+    v_clean_note TEXT;
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    IF p_tenant_id IS NULL THEN
+        RAISE EXCEPTION 'tenant_required';
+    END IF;
+
+    IF p_amount IS NULL OR p_amount = 0 THEN
+        RAISE EXCEPTION 'amount_required';
+    END IF;
+
+    IF ABS(p_amount) > 1000 THEN
+        RAISE EXCEPTION 'amount_exceeds_limit_1000';
+    END IF;
+
+    IF p_admin_id IS NULL THEN
+        RAISE EXCEPTION 'admin_id_required';
+    END IF;
+
+    v_clean_note := NULLIF(TRIM(COALESCE(p_note, '')), '');
+    IF v_clean_note IS NOT NULL THEN
+        v_clean_note := LEFT(v_clean_note, 500);
+    END IF;
+
+    IF p_amount > 0 THEN
+        -- ADICIONAR
+        INSERT INTO public.whatsapp_credits_balance (tenant_id, balance)
+        VALUES (p_tenant_id, p_amount)
+        ON CONFLICT (tenant_id) DO UPDATE SET
+            balance = whatsapp_credits_balance.balance + EXCLUDED.balance,
+            low_balance_alerted_at = NULL
+        RETURNING balance INTO v_new_balance;
+
+    ELSE
+        -- REMOVER (amount < 0)
+        SELECT balance INTO v_current_balance
+            FROM public.whatsapp_credits_balance
+            WHERE tenant_id = p_tenant_id
+            FOR UPDATE;
+
+        IF NOT FOUND THEN
+            RAISE EXCEPTION 'tenant_has_no_balance';
+        END IF;
+
+        SELECT COALESCE(SUM(amount), 0) INTO v_topup_net
+            FROM public.whatsapp_credits_transactions
+            WHERE tenant_id = p_tenant_id
+              AND kind IN ('topup_manual', 'adjustment', 'refund');
+
+        SELECT COALESCE(ABS(SUM(amount)), 0) INTO v_usage_total
+            FROM public.whatsapp_credits_transactions
+            WHERE tenant_id = p_tenant_id
+              AND kind = 'usage';
+
+        v_removable := GREATEST(0, v_topup_net - v_usage_total);
+        v_removable := LEAST(v_removable, v_current_balance);
+
+        IF ABS(p_amount) > v_removable THEN
+            RAISE EXCEPTION 'cannot_remove_beyond_removable: max=%', v_removable;
+        END IF;
+
+        UPDATE public.whatsapp_credits_balance
+            SET balance = balance + p_amount    -- p_amount ja e negativo
+            WHERE tenant_id = p_tenant_id
+            RETURNING balance INTO v_new_balance;
+    END IF;
+
+    INSERT INTO public.whatsapp_credits_transactions
+        (tenant_id, kind, amount, balance_after, admin_id, note)
+    VALUES
+        (p_tenant_id, 'adjustment', p_amount, v_new_balance, p_admin_id, v_clean_note);
+
+    RETURN v_new_balance;
+END;
+$$;
+
 CREATE FUNCTION public.admin_credit_addon(p_tenant_id uuid, p_addon_type text, p_amount integer, p_product_id uuid DEFAULT NULL::uuid, p_description text DEFAULT 'Cr??dito manual'::text, p_payment_method text DEFAULT 'manual'::text, p_price_cents integer DEFAULT 0) RETURNS jsonb
     LANGUAGE plpgsql SECURITY DEFINER
     SET search_path TO 'public'
@@ -774,9 +925,7 @@ CREATE FUNCTION public.cancel_notifications_on_session_cancel() RETURNS trigger
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
 BEGIN
-  IF NEW.status IN ('cancelado', 'excluido')
-     AND OLD.status NOT IN ('cancelado', 'excluido')
-  THEN
+  IF NEW.status = 'cancelado' AND OLD.status <> 'cancelado' THEN
     PERFORM public.cancel_patient_pending_notifications(
       NEW.patient_id, NULL, NEW.id
     );
@@ -1150,6 +1299,101 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.convert_abandoned_intake_to_lead(p_intake_id uuid) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_intake RECORD;
+    v_tenant_id UUID;
+    v_thread_key TEXT;
+    v_phone TEXT;
+    v_note_body TEXT;
+    v_admin_id UUID;
+    v_msg_id BIGINT;
+BEGIN
+    SELECT * INTO v_intake FROM public.patient_intake_requests WHERE id = p_intake_id;
+    IF NOT FOUND THEN RAISE EXCEPTION 'intake_not_found'; END IF;
+    IF v_intake.status = 'abandoned_lead' THEN RETURN v_intake.lead_thread_key::UUID; END IF;
+
+    -- Tenant_id vem via owner_id (tenant_members)
+    SELECT tenant_id INTO v_tenant_id
+        FROM public.tenant_members
+        WHERE user_id = v_intake.owner_id
+        ORDER BY CASE role WHEN 'tenant_admin' THEN 1 WHEN 'clinic_admin' THEN 2 ELSE 3 END
+        LIMIT 1;
+
+    IF v_tenant_id IS NULL THEN RAISE EXCEPTION 'tenant_not_resolved'; END IF;
+
+    -- Normaliza telefone pra thread_key
+    v_phone := regexp_replace(COALESCE(v_intake.telefone, ''), '\D', '', 'g');
+    IF length(v_phone) BETWEEN 10 AND 11 THEN v_phone := '55' || v_phone; END IF;
+    IF v_phone = '' THEN v_phone := 'unknown'; END IF;
+    v_thread_key := 'anon:' || v_phone;
+
+    -- Nota com dados coletados
+    v_note_body := format(
+        '📋 Lead abandonado (cadastro externo):%s%sNome: %s%sTelefone: %s%sE-mail: %s%sMotivo/Observacoes: %s%s%sIniciou em: %s · Ultima atualizacao: %s',
+        E'\n', E'\n',
+        COALESCE(v_intake.nome_completo, '—'),
+        E'\n',
+        COALESCE(v_intake.telefone, '—'),
+        E'\n',
+        COALESCE(v_intake.email_principal, '—'),
+        E'\n',
+        COALESCE(v_intake.onde_nos_conheceu, '—'),
+        E'\n', E'\n',
+        to_char(v_intake.created_at AT TIME ZONE 'America/Sao_Paulo', 'DD/MM HH24:MI'),
+        to_char(COALESCE(v_intake.last_progress_at, v_intake.updated_at) AT TIME ZONE 'America/Sao_Paulo', 'DD/MM HH24:MI')
+    );
+
+    -- Pega 1 admin do tenant pra preencher created_by da nota
+    SELECT user_id INTO v_admin_id
+        FROM public.tenant_members
+        WHERE tenant_id = v_tenant_id
+          AND role IN ('tenant_admin', 'clinic_admin')
+          AND status = 'active'
+        LIMIT 1;
+
+    IF v_admin_id IS NULL THEN
+        v_admin_id := v_intake.owner_id;
+    END IF;
+
+    -- Cria mensagem placeholder (outbound sistema — entra no thread do CRM)
+    INSERT INTO public.conversation_messages
+        (tenant_id, channel, direction, from_number, to_number, body, provider,
+         provider_raw, kanban_status)
+    VALUES (
+        v_tenant_id, 'whatsapp', 'inbound',
+        CASE WHEN v_phone = 'unknown' THEN NULL ELSE v_phone END,
+        NULL,
+        format('🧾 Cadastro externo iniciado e não finalizado. %s entrou em contato via link público mas abandonou o formulário — ver nota interna.',
+               COALESCE(v_intake.nome_completo, 'Visitante')),
+        'system',
+        jsonb_build_object('lead_from_abandoned_intake', true, 'intake_id', v_intake.id),
+        'awaiting_us'
+    ) RETURNING id INTO v_msg_id;
+
+    -- Cria nota interna
+    INSERT INTO public.conversation_notes
+        (tenant_id, thread_key, contact_number, body, created_by)
+    VALUES (
+        v_tenant_id, v_thread_key,
+        CASE WHEN v_phone = 'unknown' THEN NULL ELSE v_phone END,
+        v_note_body, v_admin_id
+    );
+
+    -- Atualiza intake
+    UPDATE public.patient_intake_requests
+        SET status = 'abandoned_lead',
+            lead_thread_key = v_thread_key,
+            updated_at = now()
+        WHERE id = p_intake_id;
+
+    RETURN p_intake_id;
+END;
+$$;
+
 CREATE FUNCTION public.create_clinic_tenant(p_name text) RETURNS uuid
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -2753,6 +2997,84 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.first_response_by_therapist(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(therapist_id uuid, runs_count integer, avg_seconds integer, median_seconds integer)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    SELECT
+        r.responder_id AS therapist_id,
+        COUNT(*)::INT AS runs_count,
+        AVG(r.response_seconds)::INT AS avg_seconds,
+        PERCENTILE_CONT(0.5) WITHIN GROUP (ORDER BY r.response_seconds)::INT AS median_seconds
+    FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+    WHERE r.responder_id IS NOT NULL
+    GROUP BY r.responder_id
+    ORDER BY avg_seconds ASC;
+$$;
+
+CREATE FUNCTION public.first_response_evolution(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_bucket_days integer DEFAULT 7, p_therapist_id uuid DEFAULT NULL::uuid) RETURNS TABLE(bucket_start timestamp with time zone, runs_count integer, avg_seconds integer)
+    LANGUAGE sql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+    WITH runs AS (
+        SELECT r.inbound_started_at, r.response_seconds
+        FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+        WHERE (p_therapist_id IS NULL OR r.responder_id = p_therapist_id)
+    ),
+    bucketed AS (
+        SELECT
+            -- Janela alinhada a p_from: bucket_index * N dias + p_from
+            p_from + (
+                FLOOR(EXTRACT(EPOCH FROM (inbound_started_at - p_from)) / (p_bucket_days * 86400))::INT
+                * p_bucket_days * interval '1 day'
+            ) AS bucket_start,
+            response_seconds
+        FROM runs
+    )
+    SELECT
+        bucket_start,
+        COUNT(*)::INT AS runs_count,
+        AVG(response_seconds)::INT AS avg_seconds
+    FROM bucketed
+    GROUP BY bucket_start
+    ORDER BY bucket_start;
+$$;
+
+CREATE FUNCTION public.first_response_stats(p_tenant_id uuid, p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_therapist_id uuid DEFAULT NULL::uuid) RETURNS TABLE(runs_count integer, avg_seconds integer, median_seconds integer, min_seconds integer, max_seconds integer, sla_threshold_seconds integer, sla_compliant_count integer, sla_compliance_rate numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_threshold_seconds INT;
+BEGIN
+    -- Pega threshold do SLA (se habilitado)
+    SELECT CASE WHEN enabled THEN threshold_minutes * 60 ELSE NULL END
+        INTO v_threshold_seconds
+        FROM public.conversation_sla_rules
+        WHERE tenant_id = p_tenant_id;
+
+    RETURN QUERY
+    WITH runs AS (
+        SELECT r.response_seconds, r.responder_id
+        FROM public._first_response_runs(p_tenant_id, p_from, p_to) r
+        WHERE (p_therapist_id IS NULL OR r.responder_id = p_therapist_id)
+    )
+    SELECT
+        COUNT(*)::INT AS runs_count,
+        COALESCE(AVG(response_seconds)::INT, 0) AS avg_seconds,
+        COALESCE(PERCENTILE_CONT(0.5) WITHIN GROUP (ORDER BY response_seconds)::INT, 0) AS median_seconds,
+        COALESCE(MIN(response_seconds), 0) AS min_seconds,
+        COALESCE(MAX(response_seconds), 0) AS max_seconds,
+        v_threshold_seconds AS sla_threshold_seconds,
+        COUNT(*) FILTER (WHERE v_threshold_seconds IS NOT NULL AND response_seconds <= v_threshold_seconds)::INT AS sla_compliant_count,
+        CASE
+            WHEN v_threshold_seconds IS NULL OR COUNT(*) = 0 THEN NULL
+            ELSE ROUND(100.0 * COUNT(*) FILTER (WHERE response_seconds <= v_threshold_seconds) / COUNT(*), 1)
+        END AS sla_compliance_rate
+    FROM runs;
+END;
+$$;
+
 CREATE FUNCTION public.fix_all_subscription_mismatches() RETURNS void
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -2859,6 +3181,146 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.fn_notify_agenda_status_change() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_url TEXT;
+    v_key TEXT;
+BEGIN
+    -- So dispara se status realmente mudou
+    IF NEW.status IS NOT DISTINCT FROM OLD.status THEN
+        RETURN NEW;
+    END IF;
+
+    -- So dispara pra status "interessantes". Outros sao silenciosamente ignorados
+    -- (a edge tambem tem essa logica, mas economizamos chamada HTTP aqui)
+    IF NEW.status NOT IN ('cancelado', 'remarcado', 'confirmado') THEN
+        RETURN NEW;
+    END IF;
+
+    -- Precisa de paciente vinculado (senao nao tem telefone)
+    IF NEW.patient_id IS NULL THEN
+        RETURN NEW;
+    END IF;
+
+    -- Busca settings
+    BEGIN
+        v_url := current_setting('app.settings.supabase_url', true);
+        v_key := current_setting('app.settings.service_role_key', true);
+    EXCEPTION WHEN OTHERS THEN
+        -- Settings nao configuradas — silencioso
+        RETURN NEW;
+    END;
+
+    IF v_url IS NULL OR v_key IS NULL THEN
+        RETURN NEW;
+    END IF;
+
+    -- Fire and forget (pg_net)
+    PERFORM net.http_post(
+        url := v_url || '/functions/v1/send-session-status-notification',
+        headers := jsonb_build_object(
+            'Authorization', 'Bearer ' || v_key,
+            'Content-Type', 'application/json'
+        ),
+        body := jsonb_build_object(
+            'event_id', NEW.id,
+            'old_status', OLD.status,
+            'new_status', NEW.status
+        )
+    );
+
+    RETURN NEW;
+END;
+$$;
+
+CREATE FUNCTION public.fn_sla_resolve_on_outbound() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_thread_key TEXT;
+BEGIN
+    -- So processa outbound
+    IF NEW.direction <> 'outbound' THEN RETURN NEW; END IF;
+
+    -- Calcula thread_key no mesmo padrao da view conversation_threads
+    v_thread_key := COALESCE(
+        NEW.patient_id::text,
+        'anon:' || COALESCE(NEW.to_number, 'unknown')
+    );
+
+    UPDATE public.conversation_sla_breaches
+        SET resolved_at = now(),
+            resolved_by_message_id = NEW.id
+        WHERE tenant_id = NEW.tenant_id
+          AND thread_key = v_thread_key
+          AND resolved_at IS NULL;
+
+    RETURN NEW;
+END;
+$$;
+
+CREATE FUNCTION public.fn_whatsapp_low_balance_notify() RETURNS trigger
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_detail TEXT;
+BEGIN
+    -- So alerta na transicao (alerted_at NULL) E se esta abaixo do threshold
+    IF NEW.balance < NEW.low_balance_threshold
+       AND NEW.low_balance_alerted_at IS NULL THEN
+
+        v_detail := format(
+            'Saldo atual: %s credito(s). Alerta configurado em %s. '
+            'Compre mais na loja para nao interromper envios via WhatsApp Oficial.',
+            NEW.balance,
+            NEW.low_balance_threshold
+        );
+
+        -- Stakeholders: owner do canal WhatsApp ativo + admins ativos do tenant
+        INSERT INTO public.notifications
+            (owner_id, tenant_id, type, ref_id, ref_table, payload)
+        SELECT
+            u.user_id,
+            NEW.tenant_id,
+            'system_alert',
+            NEW.tenant_id,
+            'whatsapp_credits_balance',
+            jsonb_build_object(
+                'title', 'Saldo de WhatsApp baixo',
+                'detail', v_detail,
+                'severity', 'warn',
+                'deeplink', '/configuracoes/creditos-whatsapp'
+            )
+        FROM (
+            SELECT owner_id AS user_id
+                FROM public.notification_channels
+                WHERE tenant_id = NEW.tenant_id
+                  AND channel = 'whatsapp'
+                  AND is_active = true
+                  AND deleted_at IS NULL
+            UNION
+            SELECT user_id
+                FROM public.tenant_members
+                WHERE tenant_id = NEW.tenant_id
+                  AND role IN ('clinic_admin', 'tenant_admin')
+                  AND status = 'active'
+        ) u
+        WHERE u.user_id IS NOT NULL;
+
+        -- Anti-spam: so alerta de novo depois que add_whatsapp_credits
+        -- reseta alerted_at pra NULL (acontece em purchase/topup)
+        NEW.low_balance_alerted_at := now();
+    END IF;
+
+    RETURN NEW;
+END;
+$$;
+
 CREATE FUNCTION public.generate_math_challenge() RETURNS jsonb
     LANGUAGE plpgsql SECURITY DEFINER
     SET search_path TO 'public'
@@ -3177,6 +3639,48 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.get_whatsapp_removable_balance(p_tenant_id uuid) RETURNS TABLE(balance integer, removable integer, protected_amount integer, topup_net integer, usage_total integer)
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_balance INT := 0;
+    v_topup_net INT := 0;
+    v_usage_total INT := 0;
+    v_removable INT := 0;
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    SELECT COALESCE(b.balance, 0) INTO v_balance
+        FROM public.whatsapp_credits_balance b
+        WHERE b.tenant_id = p_tenant_id;
+
+    v_balance := COALESCE(v_balance, 0);
+
+    SELECT COALESCE(SUM(amount), 0) INTO v_topup_net
+        FROM public.whatsapp_credits_transactions
+        WHERE tenant_id = p_tenant_id
+          AND kind IN ('topup_manual', 'adjustment', 'refund');
+
+    SELECT COALESCE(ABS(SUM(amount)), 0) INTO v_usage_total
+        FROM public.whatsapp_credits_transactions
+        WHERE tenant_id = p_tenant_id
+          AND kind = 'usage';
+
+    v_removable := GREATEST(0, v_topup_net - v_usage_total);
+    v_removable := LEAST(v_removable, v_balance);
+
+    RETURN QUERY SELECT
+        v_balance,
+        v_removable,
+        GREATEST(0, v_balance - v_removable),
+        v_topup_net,
+        v_usage_total;
+END;
+$$;
+
 CREATE FUNCTION public.guard_account_type_immutable() RETURNS trigger
     LANGUAGE plpgsql
     AS $$
@@ -4410,6 +4914,120 @@ begin
 end;
 $$;
 
+CREATE FUNCTION public.saas_wa_credits_revenue_evolution(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now(), p_bucket_days integer DEFAULT 7) RETURNS TABLE(bucket_start timestamp with time zone, purchases_count integer, revenue_brl numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    WITH purchases AS (
+        SELECT p.paid_at, p.amount_brl
+        FROM public.whatsapp_credit_purchases p
+        WHERE p.status = 'paid'
+          AND p.paid_at >= p_from
+          AND p.paid_at <= p_to
+    ),
+    bucketed AS (
+        SELECT
+            p_from + (
+                FLOOR(EXTRACT(EPOCH FROM (paid_at - p_from)) / (p_bucket_days * 86400))::INT
+                * p_bucket_days * interval '1 day'
+            ) AS bucket_start,
+            amount_brl
+        FROM purchases
+    )
+    SELECT
+        bucket_start,
+        COUNT(*)::INT AS purchases_count,
+        SUM(amount_brl)::NUMERIC AS revenue_brl
+    FROM bucketed
+    GROUP BY bucket_start
+    ORDER BY bucket_start;
+END;
+$$;
+
+CREATE FUNCTION public.saas_wa_credits_revenue_stats(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(revenue_brl numeric, purchases_count integer, tenants_count integer, credits_sold integer, avg_ticket_brl numeric)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        COALESCE(SUM(p.amount_brl), 0)::NUMERIC AS revenue_brl,
+        COUNT(*)::INT AS purchases_count,
+        COUNT(DISTINCT p.tenant_id)::INT AS tenants_count,
+        COALESCE(SUM(p.credits), 0)::INT AS credits_sold,
+        CASE WHEN COUNT(*) = 0 THEN 0
+             ELSE ROUND(COALESCE(AVG(p.amount_brl), 0), 2)
+        END AS avg_ticket_brl
+    FROM public.whatsapp_credit_purchases p
+    WHERE p.status = 'paid'
+      AND p.paid_at >= p_from
+      AND p.paid_at <= p_to;
+END;
+$$;
+
+CREATE FUNCTION public.saas_wa_credits_top_packages(p_from timestamp with time zone DEFAULT (now() - '30 days'::interval), p_to timestamp with time zone DEFAULT now()) RETURNS TABLE(package_id uuid, package_name text, purchases_count integer, revenue_brl numeric, credits_sold integer)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        p.package_id,
+        -- Nome snapshot do momento da compra; se tem package_id, usa o nome
+        -- atual pra consolidar pacotes renomeados
+        COALESCE(
+            (SELECT pk.name FROM public.whatsapp_credit_packages pk WHERE pk.id = p.package_id),
+            p.package_name
+        ) AS package_name,
+        COUNT(*)::INT AS purchases_count,
+        SUM(p.amount_brl)::NUMERIC AS revenue_brl,
+        SUM(p.credits)::INT AS credits_sold
+    FROM public.whatsapp_credit_purchases p
+    WHERE p.status = 'paid'
+      AND p.paid_at >= p_from
+      AND p.paid_at <= p_to
+    GROUP BY p.package_id, p.package_name
+    ORDER BY revenue_brl DESC
+    LIMIT 10;
+END;
+$$;
+
+CREATE FUNCTION public.saas_wa_credits_usage_summary() RETURNS TABLE(lifetime_purchased integer, lifetime_used integer, current_balance integer, usage_rate numeric, tenants_with_balance integer)
+    LANGUAGE plpgsql STABLE SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    IF NOT public.is_saas_admin() THEN
+        RAISE EXCEPTION 'permission_denied';
+    END IF;
+
+    RETURN QUERY
+    SELECT
+        COALESCE(SUM(lifetime_purchased), 0)::INT AS lifetime_purchased,
+        COALESCE(SUM(lifetime_used), 0)::INT AS lifetime_used,
+        COALESCE(SUM(balance), 0)::INT AS current_balance,
+        CASE WHEN COALESCE(SUM(lifetime_purchased), 0) = 0 THEN 0
+             ELSE ROUND(100.0 * COALESCE(SUM(lifetime_used), 0) / SUM(lifetime_purchased), 1)
+        END AS usage_rate,
+        COUNT(*)::INT AS tenants_with_balance
+    FROM public.whatsapp_credits_balance;
+END;
+$$;
+
 CREATE FUNCTION public.safe_delete_patient(p_patient_id uuid) RETURNS jsonb
     LANGUAGE plpgsql SECURITY DEFINER
     AS $$
@@ -4727,7 +5345,7 @@ CREATE FUNCTION public.seed_determined_commitments(p_tenant_id uuid) RETURNS voi
 declare
   v_id uuid;
 begin
-  -- Sess??o (locked + sempre ativa)
+  -- Sessão (locked + sempre ativa)
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
@@ -4735,7 +5353,7 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'session', true, true, 'Sess??o', 'Sess??o com paciente');
+      (p_tenant_id, true, 'session', true, true, 'Sessão', 'Sessão com paciente');
   end if;
 
   -- Leitura
@@ -4749,7 +5367,7 @@ begin
       (p_tenant_id, true, 'reading', false, true, 'Leitura', 'Praticar leitura');
   end if;
 
-  -- Supervis??o
+  -- Supervisão
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
@@ -4757,10 +5375,10 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'supervision', false, true, 'Supervis??o', 'Supervis??o');
+      (p_tenant_id, true, 'supervision', false, true, 'Supervisão', 'Supervisão');
   end if;
 
-  -- Aula ??? (corrigido)
+  -- Aula
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'class'
@@ -4771,7 +5389,7 @@ begin
       (p_tenant_id, true, 'class', false, false, 'Aula', 'Dar aula');
   end if;
 
-  -- An??lise pessoal
+  -- Análise pessoal
   if not exists (
     select 1 from public.determined_commitments
     where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
@@ -4779,13 +5397,26 @@ begin
     insert into public.determined_commitments
       (tenant_id, is_native, native_key, is_locked, active, name, description)
     values
-      (p_tenant_id, true, 'analysis', false, true, 'An??lise Pessoal', 'Minha an??lise pessoal');
+      (p_tenant_id, true, 'analysis', false, true, 'Análise Pessoal', 'Minha análise pessoal');
   end if;
 
   -- -------------------------------------------------------
-  -- Campos padr??o (idempotentes por (commitment_id, key))
+  -- Campos padrão (idempotentes por (commitment_id, key))
   -- -------------------------------------------------------
 
+  -- Sessão (NOVO em 2026-05-11: 'notes' como Observação default)
+  select id into v_id
+  from public.determined_commitments
+  where tenant_id = p_tenant_id and is_native = true and native_key = 'session'
+  limit 1;
+
+  if v_id is not null then
+    if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
+      insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
+    end if;
+  end if;
+
   -- Leitura
   select id into v_id
   from public.determined_commitments
@@ -4805,11 +5436,11 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
-  -- Supervis??o
+  -- Supervisão
   select id into v_id
   from public.determined_commitments
   where tenant_id = p_tenant_id and is_native = true and native_key = 'supervision'
@@ -4828,7 +5459,7 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
@@ -4851,11 +5482,11 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 
-  -- An??lise
+  -- Análise
   select id into v_id
   from public.determined_commitments
   where tenant_id = p_tenant_id and is_native = true and native_key = 'analysis'
@@ -4874,7 +5505,7 @@ begin
 
     if not exists (select 1 from public.determined_commitment_fields where commitment_id = v_id and key = 'notes') then
       insert into public.determined_commitment_fields (tenant_id, commitment_id, key, label, field_type, required, sort_order)
-      values (p_tenant_id, v_id, 'notes', 'Observa????o', 'textarea', false, 30);
+      values (p_tenant_id, v_id, 'notes', 'Observação', 'textarea', false, 30);
     end if;
   end if;
 end;
@@ -5056,6 +5687,55 @@ CREATE FUNCTION public.set_updated_at_recurrence() RETURNS trigger
 BEGIN NEW.updated_at = now(); RETURN NEW; END;
 $$;
 
+CREATE FUNCTION public.sla_mark_notified(p_breach_id uuid) RETURNS void
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    UPDATE public.conversation_sla_breaches
+        SET notified_at = now(),
+            notification_count = notification_count + 1
+        WHERE id = p_breach_id;
+END;
+$$;
+
+CREATE FUNCTION public.sla_open_breach(p_tenant_id uuid, p_thread_key text, p_assigned_to uuid, p_last_inbound_at timestamp with time zone, p_threshold_minutes integer) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_existing_id UUID;
+    v_new_id UUID;
+BEGIN
+    IF p_tenant_id IS NULL OR p_thread_key IS NULL THEN
+        RAISE EXCEPTION 'tenant_and_thread_required';
+    END IF;
+
+    -- Ja tem aberto? Retorna o mesmo id (idempotente)
+    SELECT id INTO v_existing_id
+        FROM public.conversation_sla_breaches
+        WHERE tenant_id = p_tenant_id
+          AND thread_key = p_thread_key
+          AND resolved_at IS NULL;
+
+    IF FOUND THEN
+        UPDATE public.conversation_sla_breaches
+            SET assigned_to = COALESCE(p_assigned_to, assigned_to),
+                last_inbound_at = COALESCE(p_last_inbound_at, last_inbound_at)
+            WHERE id = v_existing_id;
+        RETURN v_existing_id;
+    END IF;
+
+    INSERT INTO public.conversation_sla_breaches
+        (tenant_id, thread_key, assigned_to, last_inbound_at, threshold_minutes_at_breach)
+    VALUES
+        (p_tenant_id, p_thread_key, p_assigned_to, p_last_inbound_at, p_threshold_minutes)
+    RETURNING id INTO v_new_id;
+
+    RETURN v_new_id;
+END;
+$$;
+
 CREATE FUNCTION public.split_recurrence_at(p_recurrence_id uuid, p_from_date date) RETURNS uuid
     LANGUAGE plpgsql SECURITY DEFINER
     SET search_path TO 'public'
@@ -6419,6 +7099,87 @@ BEGIN
 END;
 $$;
 
+CREATE FUNCTION public.whatsapp_heartbeat_mark_notified(p_incident_id uuid) RETURNS void
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+BEGIN
+    UPDATE public.whatsapp_connection_incidents
+        SET notified_at = now(),
+            notification_count = notification_count + 1
+        WHERE id = p_incident_id;
+END;
+$$;
+
+CREATE FUNCTION public.whatsapp_heartbeat_open_incident(p_channel_id uuid, p_kind text, p_last_state text DEFAULT NULL::text, p_details jsonb DEFAULT NULL::jsonb) RETURNS uuid
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_tenant_id UUID;
+    v_provider TEXT;
+    v_existing_id UUID;
+    v_new_id UUID;
+BEGIN
+    -- Busca tenant/provider do channel
+    SELECT tenant_id, provider INTO v_tenant_id, v_provider
+        FROM public.notification_channels
+        WHERE id = p_channel_id
+          AND deleted_at IS NULL;
+
+    IF NOT FOUND THEN
+        RAISE EXCEPTION 'channel_not_found';
+    END IF;
+
+    IF p_kind NOT IN ('disconnected', 'error', 'qr_pending', 'connecting', 'unknown') THEN
+        RAISE EXCEPTION 'invalid_kind: %', p_kind;
+    END IF;
+
+    -- Ja tem aberto? Retorna o mesmo id (idempotente)
+    SELECT id INTO v_existing_id
+        FROM public.whatsapp_connection_incidents
+        WHERE channel_id = p_channel_id
+          AND resolved_at IS NULL;
+
+    IF FOUND THEN
+        -- Atualiza o incident existente com detalhes frescos
+        UPDATE public.whatsapp_connection_incidents
+            SET last_state = COALESCE(p_last_state, last_state),
+                details = COALESCE(p_details, details),
+                kind = p_kind  -- pode mudar de qr_pending → disconnected, por ex
+            WHERE id = v_existing_id;
+        RETURN v_existing_id;
+    END IF;
+
+    -- Abre novo
+    INSERT INTO public.whatsapp_connection_incidents
+        (tenant_id, channel_id, provider, kind, last_state, details)
+    VALUES
+        (v_tenant_id, p_channel_id, v_provider, p_kind, p_last_state, p_details)
+    RETURNING id INTO v_new_id;
+
+    RETURN v_new_id;
+END;
+$$;
+
+CREATE FUNCTION public.whatsapp_heartbeat_resolve_open_incidents(p_channel_id uuid) RETURNS integer
+    LANGUAGE plpgsql SECURITY DEFINER
+    SET search_path TO 'public'
+    AS $$
+DECLARE
+    v_count INT := 0;
+BEGIN
+    UPDATE public.whatsapp_connection_incidents
+        SET resolved_at = now(),
+            duration_seconds = EXTRACT(EPOCH FROM (now() - started_at))::INT
+        WHERE channel_id = p_channel_id
+          AND resolved_at IS NULL;
+
+    GET DIAGNOSTICS v_count = ROW_COUNT;
+    RETURN v_count;
+END;
+$$;
+
 CREATE FUNCTION public.whoami() RETURNS TABLE(uid uuid, role text)
     LANGUAGE sql STABLE
     AS $$
diff --git a/database-novo/schema/03_functions/realtime.sql b/database-novo/schema/03_functions/realtime.sql
index f2aec30..daeee24 100644
--- a/database-novo/schema/03_functions/realtime.sql
+++ b/database-novo/schema/03_functions/realtime.sql
@@ -1,5 +1,5 @@
 -- Functions: realtime
--- Gerado automaticamente em 2026-04-21T23:16:34.949Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.919Z
 -- Total: 12
 
 CREATE FUNCTION realtime.apply_rls(wal jsonb, max_record_bytes integer DEFAULT (1024 * 1024)) RETURNS SETOF realtime.wal_rls
diff --git a/database-novo/schema/03_functions/storage.sql b/database-novo/schema/03_functions/storage.sql
index 2854673..a0c3562 100644
--- a/database-novo/schema/03_functions/storage.sql
+++ b/database-novo/schema/03_functions/storage.sql
@@ -1,5 +1,5 @@
 -- Functions: storage
--- Gerado automaticamente em 2026-04-21T23:16:34.950Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.920Z
 -- Total: 15
 
 CREATE FUNCTION storage.can_insert_object(bucketid text, name text, owner uuid, metadata jsonb) RETURNS void
diff --git a/database-novo/schema/03_functions/supabase_functions.sql b/database-novo/schema/03_functions/supabase_functions.sql
index 112db86..04880f3 100644
--- a/database-novo/schema/03_functions/supabase_functions.sql
+++ b/database-novo/schema/03_functions/supabase_functions.sql
@@ -1,5 +1,5 @@
 -- Functions: supabase_functions
--- Gerado automaticamente em 2026-04-21T23:16:34.950Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.920Z
 -- Total: 1
 
 CREATE FUNCTION supabase_functions.http_request() RETURNS trigger
diff --git a/database-novo/schema/04_tables/addons_cr_ditos.sql b/database-novo/schema/04_tables/addons_cr_ditos.sql
index 8229cad..69910bf 100644
--- a/database-novo/schema/04_tables/addons_cr_ditos.sql
+++ b/database-novo/schema/04_tables/addons_cr_ditos.sql
@@ -1,5 +1,5 @@
 -- Tables: Addons / Créditos
--- Gerado automaticamente em 2026-04-21T23:16:34.955Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.927Z
 -- Total: 7
 
 CREATE TABLE public.addon_credits (
diff --git a/database-novo/schema/04_tables/agenda_agendamento.sql b/database-novo/schema/04_tables/agenda_agendamento.sql
index e596130..26a0c7f 100644
--- a/database-novo/schema/04_tables/agenda_agendamento.sql
+++ b/database-novo/schema/04_tables/agenda_agendamento.sql
@@ -1,5 +1,5 @@
 -- Tables: Agenda / Agendamento
--- Gerado automaticamente em 2026-04-21T23:16:34.955Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.927Z
 -- Total: 10
 
 CREATE TABLE public.agenda_bloqueios (
diff --git a/database-novo/schema/04_tables/central_saas_docs_faq.sql b/database-novo/schema/04_tables/central_saas_docs_faq.sql
index ea079ea..5d5046c 100644
--- a/database-novo/schema/04_tables/central_saas_docs_faq.sql
+++ b/database-novo/schema/04_tables/central_saas_docs_faq.sql
@@ -1,5 +1,5 @@
 -- Tables: Central SaaS (docs/FAQ)
--- Gerado automaticamente em 2026-04-21T23:16:34.957Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.931Z
 -- Total: 4
 
 CREATE TABLE public.saas_doc_votos (
diff --git a/database-novo/schema/04_tables/comunica_o_notifica_es.sql b/database-novo/schema/04_tables/comunica_o_notifica_es.sql
index 293fd61..aa5ad35 100644
--- a/database-novo/schema/04_tables/comunica_o_notifica_es.sql
+++ b/database-novo/schema/04_tables/comunica_o_notifica_es.sql
@@ -1,6 +1,6 @@
 -- Tables: Comunicação / Notificações
--- Gerado automaticamente em 2026-04-21T23:16:34.955Z
--- Total: 14
+-- Gerado automaticamente em 2026-05-11T16:53:50.929Z
+-- Total: 15
 
 CREATE TABLE public.notification_logs (
     id uuid DEFAULT gen_random_uuid() NOT NULL,
@@ -260,7 +260,23 @@ CREATE TABLE public.notifications (
     read_at timestamp with time zone,
     archived boolean DEFAULT false NOT NULL,
     created_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT notifications_type_check CHECK ((type = ANY (ARRAY['new_scheduling'::text, 'new_patient'::text, 'recurrence_alert'::text, 'session_status'::text, 'inbound_message'::text])))
+    CONSTRAINT notifications_type_check CHECK ((type = ANY (ARRAY['new_scheduling'::text, 'new_patient'::text, 'recurrence_alert'::text, 'session_status'::text, 'inbound_message'::text, 'system_alert'::text])))
+);
+
+CREATE TABLE public.saas_twilio_config (
+    id boolean DEFAULT true NOT NULL,
+    account_sid text,
+    whatsapp_webhook_url text,
+    usd_brl_rate numeric(10,4) DEFAULT 5.5 NOT NULL,
+    margin_multiplier numeric(10,4) DEFAULT 1.4 NOT NULL,
+    notes text,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_by uuid,
+    CONSTRAINT saas_twilio_config_mult_chk CHECK (((margin_multiplier >= (1)::numeric) AND (margin_multiplier <= (10)::numeric))),
+    CONSTRAINT saas_twilio_config_rate_chk CHECK (((usd_brl_rate > (0)::numeric) AND (usd_brl_rate < (100)::numeric))),
+    CONSTRAINT saas_twilio_config_sid_chk CHECK (((account_sid IS NULL) OR (account_sid ~ '^AC[a-zA-Z0-9]{32}$'::text))),
+    CONSTRAINT saas_twilio_config_singleton CHECK ((id = true)),
+    CONSTRAINT saas_twilio_config_url_chk CHECK (((whatsapp_webhook_url IS NULL) OR (whatsapp_webhook_url ~ '^https?://'::text)))
 );
 
 CREATE TABLE public.twilio_subaccount_usage (
diff --git a/database-novo/schema/04_tables/crm_conversas_whatsapp.sql b/database-novo/schema/04_tables/crm_conversas_whatsapp.sql
index 6026e1a..df90180 100644
--- a/database-novo/schema/04_tables/crm_conversas_whatsapp.sql
+++ b/database-novo/schema/04_tables/crm_conversas_whatsapp.sql
@@ -1,6 +1,18 @@
 -- Tables: CRM Conversas (WhatsApp)
--- Gerado automaticamente em 2026-04-21T23:16:34.956Z
--- Total: 10
+-- Gerado automaticamente em 2026-05-11T16:53:50.930Z
+-- Total: 16
+
+CREATE TABLE public.conversation_assignments (
+    tenant_id uuid NOT NULL,
+    thread_key text NOT NULL,
+    patient_id uuid,
+    contact_number text,
+    assigned_to uuid,
+    assigned_by uuid NOT NULL,
+    assigned_at timestamp with time zone DEFAULT now() NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL
+);
 
 CREATE TABLE public.conversation_autoreply_log (
     id bigint NOT NULL,
@@ -25,6 +37,39 @@ CREATE TABLE public.conversation_autoreply_settings (
     CONSTRAINT conversation_autoreply_settings_schedule_mode_check CHECK ((schedule_mode = ANY (ARRAY['agenda'::text, 'business_hours'::text, 'custom'::text])))
 );
 
+CREATE TABLE public.conversation_bot_sessions (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    tenant_id uuid NOT NULL,
+    thread_key text NOT NULL,
+    contact_number text,
+    current_step integer DEFAULT 0 NOT NULL,
+    collected_data jsonb DEFAULT '{}'::jsonb NOT NULL,
+    status text DEFAULT 'active'::text NOT NULL,
+    started_at timestamp with time zone DEFAULT now() NOT NULL,
+    last_advance_at timestamp with time zone DEFAULT now() NOT NULL,
+    completed_at timestamp with time zone,
+    abandoned_at timestamp with time zone,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT conversation_bot_sessions_status_check CHECK ((status = ANY (ARRAY['active'::text, 'completed'::text, 'abandoned_idle'::text, 'abandoned_manual'::text, 'opted_out'::text])))
+);
+
+CREATE TABLE public.conversation_bots (
+    tenant_id uuid NOT NULL,
+    enabled boolean DEFAULT false NOT NULL,
+    greeting_message text DEFAULT 'Olá! 👋 Sou o assistente virtual. Vou te fazer algumas perguntas rápidas pra a equipe preparar seu atendimento.'::text NOT NULL,
+    closing_message text DEFAULT 'Obrigado! Recebemos suas informações e a equipe entrará em contato em breve. 💙'::text NOT NULL,
+    steps jsonb DEFAULT jsonb_build_array(jsonb_build_object('prompt', 'Qual seu nome completo?', 'variable', 'nome_completo', 'type', 'text'), jsonb_build_object('prompt', 'O que te levou a buscar atendimento? Pode me contar brevemente.', 'variable', 'motivo', 'type', 'text'), jsonb_build_object('prompt', 'Prefere atendimento online ou presencial?', 'variable', 'modalidade', 'type', 'text'), jsonb_build_object('prompt', 'Qual o melhor dia e horário pra você? (Ex: terça à tarde)', 'variable', 'horario_preferido', 'type', 'text')) NOT NULL,
+    trigger_mode text DEFAULT 'new_contact'::text NOT NULL,
+    trigger_keywords text[] DEFAULT ARRAY[]::text[] NOT NULL,
+    idle_timeout_minutes integer DEFAULT 30 NOT NULL,
+    respect_optout boolean DEFAULT true NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT conversation_bots_idle_timeout_minutes_check CHECK (((idle_timeout_minutes >= 5) AND (idle_timeout_minutes <= 1440))),
+    CONSTRAINT conversation_bots_trigger_mode_check CHECK ((trigger_mode = ANY (ARRAY['new_contact'::text, 'all_unassigned'::text, 'keyword'::text])))
+);
+
 CREATE TABLE public.conversation_messages (
     id bigint NOT NULL,
     tenant_id uuid NOT NULL,
@@ -99,6 +144,39 @@ CREATE TABLE public.conversation_optouts (
     CONSTRAINT conversation_optouts_source_check CHECK ((source = ANY (ARRAY['keyword'::text, 'manual'::text])))
 );
 
+CREATE TABLE public.conversation_sla_breaches (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    tenant_id uuid NOT NULL,
+    thread_key text NOT NULL,
+    assigned_to uuid,
+    last_inbound_at timestamp with time zone NOT NULL,
+    threshold_minutes_at_breach integer NOT NULL,
+    breached_at timestamp with time zone DEFAULT now() NOT NULL,
+    resolved_at timestamp with time zone,
+    resolved_by_message_id bigint,
+    notified_at timestamp with time zone,
+    notification_count integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL
+);
+
+CREATE TABLE public.conversation_sla_rules (
+    tenant_id uuid NOT NULL,
+    enabled boolean DEFAULT false NOT NULL,
+    threshold_minutes integer DEFAULT 60 NOT NULL,
+    respect_business_hours boolean DEFAULT true NOT NULL,
+    business_hours_start time without time zone DEFAULT '08:00:00'::time without time zone NOT NULL,
+    business_hours_end time without time zone DEFAULT '18:00:00'::time without time zone NOT NULL,
+    business_days smallint[] DEFAULT ARRAY[(1)::smallint, (2)::smallint, (3)::smallint, (4)::smallint, (5)::smallint] NOT NULL,
+    alert_scope text DEFAULT 'assigned_only'::text NOT NULL,
+    notify_admin_on_breach boolean DEFAULT false NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT conversation_sla_rules_alert_scope_check CHECK ((alert_scope = ANY (ARRAY['assigned_only'::text, 'all'::text]))),
+    CONSTRAINT conversation_sla_rules_business_days_check CHECK (((array_length(business_days, 1) >= 1) AND (array_length(business_days, 1) <= 7))),
+    CONSTRAINT conversation_sla_rules_threshold_minutes_check CHECK (((threshold_minutes >= 1) AND (threshold_minutes <= 1440)))
+);
+
 CREATE TABLE public.conversation_tags (
     id uuid DEFAULT gen_random_uuid() NOT NULL,
     tenant_id uuid,
@@ -134,7 +212,7 @@ CREATE TABLE public.session_reminder_logs (
     to_phone text,
     provider_message_id text,
     conversation_message_id bigint,
-    CONSTRAINT session_reminder_logs_reminder_type_check CHECK ((reminder_type = ANY (ARRAY['24h'::text, '2h'::text])))
+    CONSTRAINT session_reminder_logs_reminder_type_check CHECK ((reminder_type = ANY (ARRAY['24h'::text, '2h'::text, 'manual'::text])))
 );
 
 CREATE TABLE public.session_reminder_settings (
@@ -153,3 +231,22 @@ CREATE TABLE public.session_reminder_settings (
     CONSTRAINT session_reminder_settings_template_24h_check CHECK (((length(template_24h) > 0) AND (length(template_24h) <= 2000))),
     CONSTRAINT session_reminder_settings_template_2h_check CHECK (((length(template_2h) > 0) AND (length(template_2h) <= 2000)))
 );
+
+CREATE TABLE public.whatsapp_connection_incidents (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    tenant_id uuid NOT NULL,
+    channel_id uuid NOT NULL,
+    provider text NOT NULL,
+    kind text NOT NULL,
+    last_state text,
+    details jsonb,
+    started_at timestamp with time zone DEFAULT now() NOT NULL,
+    resolved_at timestamp with time zone,
+    duration_seconds integer,
+    notified_at timestamp with time zone,
+    notification_count integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT whatsapp_connection_incidents_kind_check CHECK ((kind = ANY (ARRAY['disconnected'::text, 'error'::text, 'qr_pending'::text, 'connecting'::text, 'unknown'::text]))),
+    CONSTRAINT whatsapp_connection_incidents_provider_check CHECK ((provider = ANY (ARRAY['evolution_api'::text, 'twilio'::text])))
+);
diff --git a/database-novo/schema/04_tables/dev_tracking.sql b/database-novo/schema/04_tables/dev_tracking.sql
new file mode 100644
index 0000000..a28be22
--- /dev/null
+++ b/database-novo/schema/04_tables/dev_tracking.sql
@@ -0,0 +1,179 @@
+-- Tables: Dev / Tracking
+-- Gerado automaticamente em 2026-05-11T16:53:50.930Z
+-- Total: 10
+
+CREATE TABLE public.dev_auditoria_items (
+    id bigint NOT NULL,
+    categoria character varying(120),
+    titulo text NOT NULL,
+    descricao_problema text,
+    solucao text,
+    severidade character varying(20),
+    status character varying(20) DEFAULT 'aberto'::character varying NOT NULL,
+    resolvido_em date,
+    sessao_resolucao character varying(160),
+    arquivo_afetado text,
+    tags text[] DEFAULT '{}'::text[],
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    ordem integer DEFAULT 0 NOT NULL,
+    CONSTRAINT dev_auditoria_items_severidade_check CHECK (((severidade IS NULL) OR ((severidade)::text = ANY ((ARRAY['critico'::character varying, 'alto'::character varying, 'medio'::character varying, 'baixo'::character varying])::text[])))),
+    CONSTRAINT dev_auditoria_items_status_check CHECK (((status)::text = ANY ((ARRAY['aberto'::character varying, 'em_analise'::character varying, 'resolvido'::character varying, 'wontfix'::character varying, 'duplicado'::character varying])::text[])))
+);
+
+CREATE TABLE public.dev_comparison_competitor_status (
+    id bigint NOT NULL,
+    comparison_id bigint NOT NULL,
+    competitor_id bigint NOT NULL,
+    status character varying(20) DEFAULT 'a_definir'::character varying NOT NULL,
+    nota text,
+    fonte character varying(20),
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT dev_comparison_competitor_status_fonte_check CHECK (((fonte IS NULL) OR ((fonte)::text = ANY ((ARRAY['fetched'::character varying, 'observacao'::character varying, 'publico'::character varying, 'hipotese'::character varying])::text[])))),
+    CONSTRAINT dev_comparison_competitor_status_status_check CHECK (((status)::text = ANY ((ARRAY['tem'::character varying, 'parcial'::character varying, 'gap'::character varying, 'na'::character varying, 'a_definir'::character varying])::text[])))
+);
+
+CREATE TABLE public.dev_comparison_matrix (
+    id bigint NOT NULL,
+    dominio character varying(120),
+    feature text NOT NULL,
+    nosso_status character varying(20) DEFAULT 'a_definir'::character varying NOT NULL,
+    nossa_nota text,
+    importancia character varying(20),
+    ordem integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT dev_comparison_matrix_importancia_check CHECK (((importancia IS NULL) OR ((importancia)::text = ANY ((ARRAY['alta'::character varying, 'media'::character varying, 'baixa'::character varying])::text[])))),
+    CONSTRAINT dev_comparison_matrix_nosso_status_check CHECK (((nosso_status)::text = ANY ((ARRAY['tem'::character varying, 'parcial'::character varying, 'gap'::character varying, 'na'::character varying, 'a_definir'::character varying])::text[])))
+);
+
+CREATE TABLE public.dev_competitor_features (
+    id bigint NOT NULL,
+    competitor_id bigint NOT NULL,
+    categoria character varying(120),
+    nome text NOT NULL,
+    descricao text,
+    fonte character varying(20) DEFAULT 'publico'::character varying NOT NULL,
+    fonte_url text,
+    data_fonte date,
+    destaque boolean DEFAULT false NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    ordem integer DEFAULT 0 NOT NULL,
+    CONSTRAINT dev_competitor_features_fonte_check CHECK (((fonte)::text = ANY ((ARRAY['fetched'::character varying, 'observacao'::character varying, 'publico'::character varying, 'hipotese'::character varying])::text[])))
+);
+
+CREATE TABLE public.dev_competitors (
+    id bigint NOT NULL,
+    slug character varying(80) NOT NULL,
+    nome character varying(160) NOT NULL,
+    pais character varying(40),
+    foco character varying(160),
+    pricing text,
+    posicionamento text,
+    url text,
+    ultima_pesquisa date,
+    notas text,
+    ativo boolean DEFAULT true NOT NULL,
+    ordem integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL
+);
+
+CREATE TABLE public.dev_generation_log (
+    id bigint NOT NULL,
+    tipo character varying(40) NOT NULL,
+    comando text,
+    sucesso boolean DEFAULT false NOT NULL,
+    stdout text,
+    stderr text,
+    duration_ms integer,
+    metadata jsonb DEFAULT '{}'::jsonb,
+    trigger_user_id uuid,
+    created_at timestamp with time zone DEFAULT now() NOT NULL
+);
+
+CREATE TABLE public.dev_roadmap_items (
+    id bigint NOT NULL,
+    phase_id bigint NOT NULL,
+    numero integer,
+    bloco character varying(160),
+    feature text NOT NULL,
+    descricao text,
+    esforco character varying(4),
+    prioridade character varying(20),
+    status character varying(20) DEFAULT 'pendente'::character varying NOT NULL,
+    notas text,
+    assignee character varying(120),
+    data_inicio date,
+    data_conclusao date,
+    ordem integer DEFAULT 0 NOT NULL,
+    tags text[] DEFAULT '{}'::text[],
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT dev_roadmap_items_esforco_check CHECK (((esforco IS NULL) OR ((esforco)::text = ANY ((ARRAY['S'::character varying, 'M'::character varying, 'L'::character varying, 'XL'::character varying])::text[])))),
+    CONSTRAINT dev_roadmap_items_prioridade_check CHECK (((prioridade IS NULL) OR ((prioridade)::text = ANY ((ARRAY['bloqueador'::character varying, 'alta'::character varying, 'media'::character varying, 'diferencial'::character varying])::text[])))),
+    CONSTRAINT dev_roadmap_items_status_check CHECK (((status)::text = ANY ((ARRAY['pendente'::character varying, 'em_andamento'::character varying, 'concluido'::character varying, 'cancelado'::character varying, 'bloqueado'::character varying])::text[])))
+);
+
+CREATE TABLE public.dev_roadmap_phases (
+    id bigint NOT NULL,
+    numero integer NOT NULL,
+    nome character varying(160) NOT NULL,
+    objetivo text,
+    timeline_sugerida character varying(160),
+    criterio_saida text,
+    status character varying(20) DEFAULT 'planejada'::character varying NOT NULL,
+    data_inicio date,
+    data_fim date,
+    ordem integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT dev_roadmap_phases_status_check CHECK (((status)::text = ANY ((ARRAY['planejada'::character varying, 'em_andamento'::character varying, 'concluida'::character varying, 'arquivada'::character varying])::text[])))
+);
+
+CREATE TABLE public.dev_test_items (
+    id bigint NOT NULL,
+    area character varying(80) NOT NULL,
+    categoria character varying(120),
+    titulo text NOT NULL,
+    arquivo text,
+    descricao text,
+    total_tests integer DEFAULT 0,
+    passing integer DEFAULT 0,
+    failing integer DEFAULT 0,
+    skipped integer DEFAULT 0,
+    cobertura_pct numeric(5,2),
+    status character varying(20) DEFAULT 'ok'::character varying NOT NULL,
+    last_run_at timestamp with time zone,
+    sessao_criacao character varying(160),
+    notas text,
+    tags text[] DEFAULT '{}'::text[],
+    ordem integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT dev_test_items_status_check CHECK (((status)::text = ANY ((ARRAY['ok'::character varying, 'falhando'::character varying, 'pendente'::character varying, 'obsoleto'::character varying, 'a_escrever'::character varying])::text[])))
+);
+
+CREATE TABLE public.dev_verificacoes_items (
+    id bigint NOT NULL,
+    area character varying(80) NOT NULL,
+    categoria character varying(120),
+    titulo text NOT NULL,
+    descricao text,
+    resultado text,
+    acao_sugerida text,
+    severidade character varying(20),
+    status character varying(20) DEFAULT 'pendente'::character varying NOT NULL,
+    verificado_em date,
+    sessao_verificacao character varying(160),
+    arquivo_afetado text,
+    auditoria_item_id bigint,
+    tags text[] DEFAULT '{}'::text[],
+    ordem integer DEFAULT 0 NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT dev_verificacoes_items_severidade_check CHECK (((severidade IS NULL) OR ((severidade)::text = ANY ((ARRAY['critico'::character varying, 'alto'::character varying, 'medio'::character varying, 'baixo'::character varying])::text[])))),
+    CONSTRAINT dev_verificacoes_items_status_check CHECK (((status)::text = ANY ((ARRAY['pendente'::character varying, 'verificando'::character varying, 'ok'::character varying, 'problema'::character varying, 'corrigido'::character varying, 'wontfix'::character varying])::text[])))
+);
diff --git a/database-novo/schema/04_tables/documentos.sql b/database-novo/schema/04_tables/documentos.sql
index 7091457..11de94e 100644
--- a/database-novo/schema/04_tables/documentos.sql
+++ b/database-novo/schema/04_tables/documentos.sql
@@ -1,5 +1,5 @@
 -- Tables: Documentos
--- Gerado automaticamente em 2026-04-21T23:16:34.955Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.928Z
 -- Total: 6
 
 CREATE TABLE public.document_access_logs (
diff --git a/database-novo/schema/04_tables/estrutura_calend_rio.sql b/database-novo/schema/04_tables/estrutura_calend_rio.sql
index a0291cb..ab22a51 100644
--- a/database-novo/schema/04_tables/estrutura_calend_rio.sql
+++ b/database-novo/schema/04_tables/estrutura_calend_rio.sql
@@ -1,5 +1,5 @@
 -- Tables: Estrutura / Calendário
--- Gerado automaticamente em 2026-04-21T23:16:34.956Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.930Z
 -- Total: 1
 
 CREATE TABLE public.feriados (
diff --git a/database-novo/schema/04_tables/financeiro.sql b/database-novo/schema/04_tables/financeiro.sql
index 0c2fdb7..e7739c7 100644
--- a/database-novo/schema/04_tables/financeiro.sql
+++ b/database-novo/schema/04_tables/financeiro.sql
@@ -1,5 +1,5 @@
 -- Tables: Financeiro
--- Gerado automaticamente em 2026-04-21T23:16:34.954Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.926Z
 -- Total: 10
 
 CREATE TABLE public.financial_records (
diff --git a/database-novo/schema/04_tables/outros.sql b/database-novo/schema/04_tables/outros.sql
index cbeddea..50b593b 100644
--- a/database-novo/schema/04_tables/outros.sql
+++ b/database-novo/schema/04_tables/outros.sql
@@ -1,6 +1,6 @@
 -- Tables: outros
--- Gerado automaticamente em 2026-04-21T23:16:34.954Z
--- Total: 17
+-- Gerado automaticamente em 2026-05-11T16:53:50.926Z
+-- Total: 1
 
 CREATE TABLE public._db_migrations (
     id integer NOT NULL,
@@ -9,259 +9,3 @@ CREATE TABLE public._db_migrations (
     category text DEFAULT 'migration'::text NOT NULL,
     applied_at timestamp with time zone DEFAULT now() NOT NULL
 );
-
-CREATE TABLE public.audit_logs (
-    id bigint NOT NULL,
-    tenant_id uuid NOT NULL,
-    user_id uuid,
-    entity_type text NOT NULL,
-    entity_id text,
-    action text NOT NULL,
-    old_values jsonb,
-    new_values jsonb,
-    changed_fields text[],
-    metadata jsonb DEFAULT '{}'::jsonb NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT audit_logs_action_check CHECK ((action = ANY (ARRAY['insert'::text, 'update'::text, 'delete'::text])))
-);
-
-CREATE TABLE public.dev_auditoria_items (
-    id bigint NOT NULL,
-    categoria character varying(120),
-    titulo text NOT NULL,
-    descricao_problema text,
-    solucao text,
-    severidade character varying(20),
-    status character varying(20) DEFAULT 'aberto'::character varying NOT NULL,
-    resolvido_em date,
-    sessao_resolucao character varying(160),
-    arquivo_afetado text,
-    tags text[] DEFAULT '{}'::text[],
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    ordem integer DEFAULT 0 NOT NULL,
-    CONSTRAINT dev_auditoria_items_severidade_check CHECK (((severidade IS NULL) OR ((severidade)::text = ANY ((ARRAY['critico'::character varying, 'alto'::character varying, 'medio'::character varying, 'baixo'::character varying])::text[])))),
-    CONSTRAINT dev_auditoria_items_status_check CHECK (((status)::text = ANY ((ARRAY['aberto'::character varying, 'em_analise'::character varying, 'resolvido'::character varying, 'wontfix'::character varying, 'duplicado'::character varying])::text[])))
-);
-
-CREATE TABLE public.dev_comparison_competitor_status (
-    id bigint NOT NULL,
-    comparison_id bigint NOT NULL,
-    competitor_id bigint NOT NULL,
-    status character varying(20) DEFAULT 'a_definir'::character varying NOT NULL,
-    nota text,
-    fonte character varying(20),
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT dev_comparison_competitor_status_fonte_check CHECK (((fonte IS NULL) OR ((fonte)::text = ANY ((ARRAY['fetched'::character varying, 'observacao'::character varying, 'publico'::character varying, 'hipotese'::character varying])::text[])))),
-    CONSTRAINT dev_comparison_competitor_status_status_check CHECK (((status)::text = ANY ((ARRAY['tem'::character varying, 'parcial'::character varying, 'gap'::character varying, 'na'::character varying, 'a_definir'::character varying])::text[])))
-);
-
-CREATE TABLE public.dev_comparison_matrix (
-    id bigint NOT NULL,
-    dominio character varying(120),
-    feature text NOT NULL,
-    nosso_status character varying(20) DEFAULT 'a_definir'::character varying NOT NULL,
-    nossa_nota text,
-    importancia character varying(20),
-    ordem integer DEFAULT 0 NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT dev_comparison_matrix_importancia_check CHECK (((importancia IS NULL) OR ((importancia)::text = ANY ((ARRAY['alta'::character varying, 'media'::character varying, 'baixa'::character varying])::text[])))),
-    CONSTRAINT dev_comparison_matrix_nosso_status_check CHECK (((nosso_status)::text = ANY ((ARRAY['tem'::character varying, 'parcial'::character varying, 'gap'::character varying, 'na'::character varying, 'a_definir'::character varying])::text[])))
-);
-
-CREATE TABLE public.dev_competitor_features (
-    id bigint NOT NULL,
-    competitor_id bigint NOT NULL,
-    categoria character varying(120),
-    nome text NOT NULL,
-    descricao text,
-    fonte character varying(20) DEFAULT 'publico'::character varying NOT NULL,
-    fonte_url text,
-    data_fonte date,
-    destaque boolean DEFAULT false NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    ordem integer DEFAULT 0 NOT NULL,
-    CONSTRAINT dev_competitor_features_fonte_check CHECK (((fonte)::text = ANY ((ARRAY['fetched'::character varying, 'observacao'::character varying, 'publico'::character varying, 'hipotese'::character varying])::text[])))
-);
-
-CREATE TABLE public.dev_competitors (
-    id bigint NOT NULL,
-    slug character varying(80) NOT NULL,
-    nome character varying(160) NOT NULL,
-    pais character varying(40),
-    foco character varying(160),
-    pricing text,
-    posicionamento text,
-    url text,
-    ultima_pesquisa date,
-    notas text,
-    ativo boolean DEFAULT true NOT NULL,
-    ordem integer DEFAULT 0 NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL
-);
-
-CREATE TABLE public.dev_generation_log (
-    id bigint NOT NULL,
-    tipo character varying(40) NOT NULL,
-    comando text,
-    sucesso boolean DEFAULT false NOT NULL,
-    stdout text,
-    stderr text,
-    duration_ms integer,
-    metadata jsonb DEFAULT '{}'::jsonb,
-    trigger_user_id uuid,
-    created_at timestamp with time zone DEFAULT now() NOT NULL
-);
-
-CREATE TABLE public.dev_roadmap_items (
-    id bigint NOT NULL,
-    phase_id bigint NOT NULL,
-    numero integer,
-    bloco character varying(160),
-    feature text NOT NULL,
-    descricao text,
-    esforco character varying(4),
-    prioridade character varying(20),
-    status character varying(20) DEFAULT 'pendente'::character varying NOT NULL,
-    notas text,
-    assignee character varying(120),
-    data_inicio date,
-    data_conclusao date,
-    ordem integer DEFAULT 0 NOT NULL,
-    tags text[] DEFAULT '{}'::text[],
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT dev_roadmap_items_esforco_check CHECK (((esforco IS NULL) OR ((esforco)::text = ANY ((ARRAY['S'::character varying, 'M'::character varying, 'L'::character varying, 'XL'::character varying])::text[])))),
-    CONSTRAINT dev_roadmap_items_prioridade_check CHECK (((prioridade IS NULL) OR ((prioridade)::text = ANY ((ARRAY['bloqueador'::character varying, 'alta'::character varying, 'media'::character varying, 'diferencial'::character varying])::text[])))),
-    CONSTRAINT dev_roadmap_items_status_check CHECK (((status)::text = ANY ((ARRAY['pendente'::character varying, 'em_andamento'::character varying, 'concluido'::character varying, 'cancelado'::character varying, 'bloqueado'::character varying])::text[])))
-);
-
-CREATE TABLE public.dev_roadmap_phases (
-    id bigint NOT NULL,
-    numero integer NOT NULL,
-    nome character varying(160) NOT NULL,
-    objetivo text,
-    timeline_sugerida character varying(160),
-    criterio_saida text,
-    status character varying(20) DEFAULT 'planejada'::character varying NOT NULL,
-    data_inicio date,
-    data_fim date,
-    ordem integer DEFAULT 0 NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT dev_roadmap_phases_status_check CHECK (((status)::text = ANY ((ARRAY['planejada'::character varying, 'em_andamento'::character varying, 'concluida'::character varying, 'arquivada'::character varying])::text[])))
-);
-
-CREATE TABLE public.dev_test_items (
-    id bigint NOT NULL,
-    area character varying(80) NOT NULL,
-    categoria character varying(120),
-    titulo text NOT NULL,
-    arquivo text,
-    descricao text,
-    total_tests integer DEFAULT 0,
-    passing integer DEFAULT 0,
-    failing integer DEFAULT 0,
-    skipped integer DEFAULT 0,
-    cobertura_pct numeric(5,2),
-    status character varying(20) DEFAULT 'ok'::character varying NOT NULL,
-    last_run_at timestamp with time zone,
-    sessao_criacao character varying(160),
-    notas text,
-    tags text[] DEFAULT '{}'::text[],
-    ordem integer DEFAULT 0 NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT dev_test_items_status_check CHECK (((status)::text = ANY ((ARRAY['ok'::character varying, 'falhando'::character varying, 'pendente'::character varying, 'obsoleto'::character varying, 'a_escrever'::character varying])::text[])))
-);
-
-CREATE TABLE public.dev_verificacoes_items (
-    id bigint NOT NULL,
-    area character varying(80) NOT NULL,
-    categoria character varying(120),
-    titulo text NOT NULL,
-    descricao text,
-    resultado text,
-    acao_sugerida text,
-    severidade character varying(20),
-    status character varying(20) DEFAULT 'pendente'::character varying NOT NULL,
-    verificado_em date,
-    sessao_verificacao character varying(160),
-    arquivo_afetado text,
-    auditoria_item_id bigint,
-    tags text[] DEFAULT '{}'::text[],
-    ordem integer DEFAULT 0 NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    CONSTRAINT dev_verificacoes_items_severidade_check CHECK (((severidade IS NULL) OR ((severidade)::text = ANY ((ARRAY['critico'::character varying, 'alto'::character varying, 'medio'::character varying, 'baixo'::character varying])::text[])))),
-    CONSTRAINT dev_verificacoes_items_status_check CHECK (((status)::text = ANY ((ARRAY['pendente'::character varying, 'verificando'::character varying, 'ok'::character varying, 'problema'::character varying, 'corrigido'::character varying, 'wontfix'::character varying])::text[])))
-);
-
-CREATE TABLE public.math_challenges (
-    id uuid DEFAULT gen_random_uuid() NOT NULL,
-    question text NOT NULL,
-    answer integer NOT NULL,
-    used boolean DEFAULT false NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL,
-    expires_at timestamp with time zone DEFAULT (now() + '00:05:00'::interval) NOT NULL
-);
-
-CREATE TABLE public.patient_invite_attempts (
-    id uuid DEFAULT gen_random_uuid() NOT NULL,
-    token text NOT NULL,
-    ok boolean NOT NULL,
-    error_code text,
-    error_msg text,
-    client_info text,
-    owner_id uuid,
-    tenant_id uuid,
-    created_at timestamp with time zone DEFAULT now() NOT NULL
-);
-
-CREATE TABLE public.public_submission_attempts (
-    id uuid DEFAULT gen_random_uuid() NOT NULL,
-    endpoint text NOT NULL,
-    ip_hash text,
-    success boolean NOT NULL,
-    error_code text,
-    error_msg text,
-    blocked_by text,
-    user_agent text,
-    metadata jsonb,
-    created_at timestamp with time zone DEFAULT now() NOT NULL
-);
-
-CREATE TABLE public.saas_security_config (
-    id boolean DEFAULT true NOT NULL,
-    honeypot_enabled boolean DEFAULT true NOT NULL,
-    rate_limit_enabled boolean DEFAULT true NOT NULL,
-    rate_limit_window_min integer DEFAULT 10 NOT NULL,
-    rate_limit_max_attempts integer DEFAULT 5 NOT NULL,
-    captcha_after_failures integer DEFAULT 3 NOT NULL,
-    captcha_required_globally boolean DEFAULT false NOT NULL,
-    block_duration_min integer DEFAULT 30 NOT NULL,
-    captcha_required_window_min integer DEFAULT 60 NOT NULL,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_by uuid,
-    CONSTRAINT saas_security_config_singleton CHECK ((id = true))
-);
-
-CREATE TABLE public.saas_twilio_config (
-    id boolean DEFAULT true NOT NULL,
-    account_sid text,
-    whatsapp_webhook_url text,
-    usd_brl_rate numeric(10,4) DEFAULT 5.5 NOT NULL,
-    margin_multiplier numeric(10,4) DEFAULT 1.4 NOT NULL,
-    notes text,
-    updated_at timestamp with time zone DEFAULT now() NOT NULL,
-    updated_by uuid,
-    CONSTRAINT saas_twilio_config_mult_chk CHECK (((margin_multiplier >= (1)::numeric) AND (margin_multiplier <= (10)::numeric))),
-    CONSTRAINT saas_twilio_config_rate_chk CHECK (((usd_brl_rate > (0)::numeric) AND (usd_brl_rate < (100)::numeric))),
-    CONSTRAINT saas_twilio_config_sid_chk CHECK (((account_sid IS NULL) OR (account_sid ~ '^AC[a-zA-Z0-9]{32}$'::text))),
-    CONSTRAINT saas_twilio_config_singleton CHECK ((id = true)),
-    CONSTRAINT saas_twilio_config_url_chk CHECK (((whatsapp_webhook_url IS NULL) OR (whatsapp_webhook_url ~ '^https?://'::text)))
-);
diff --git a/database-novo/schema/04_tables/pacientes.sql b/database-novo/schema/04_tables/pacientes.sql
index 69ddab3..8fb829e 100644
--- a/database-novo/schema/04_tables/pacientes.sql
+++ b/database-novo/schema/04_tables/pacientes.sql
@@ -1,5 +1,5 @@
 -- Tables: Pacientes
--- Gerado automaticamente em 2026-04-21T23:16:34.956Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.929Z
 -- Total: 16
 
 CREATE TABLE public.patient_status_history (
@@ -247,7 +247,9 @@ CREATE TABLE public.patient_intake_requests (
     nacionalidade text,
     avatar_url text,
     tenant_id uuid,
-    CONSTRAINT chk_intakes_status CHECK ((status = ANY (ARRAY['new'::text, 'converted'::text, 'rejected'::text])))
+    last_progress_at timestamp with time zone,
+    lead_thread_key text,
+    CONSTRAINT chk_intakes_status CHECK ((status = ANY (ARRAY['new'::text, 'in_progress'::text, 'converted'::text, 'rejected'::text, 'abandoned_lead'::text])))
 );
 
 CREATE TABLE public.patient_invites (
diff --git a/database-novo/schema/04_tables/saas_planos.sql b/database-novo/schema/04_tables/saas_planos.sql
index e1e813a..9e01340 100644
--- a/database-novo/schema/04_tables/saas_planos.sql
+++ b/database-novo/schema/04_tables/saas_planos.sql
@@ -1,5 +1,5 @@
 -- Tables: SaaS / Planos
--- Gerado automaticamente em 2026-04-21T23:16:34.953Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.925Z
 -- Total: 18
 
 CREATE TABLE public.subscriptions (
diff --git a/database-novo/schema/04_tables/seguran_a_auditoria.sql b/database-novo/schema/04_tables/seguran_a_auditoria.sql
new file mode 100644
index 0000000..3b54dbe
--- /dev/null
+++ b/database-novo/schema/04_tables/seguran_a_auditoria.sql
@@ -0,0 +1,79 @@
+-- Tables: Segurança / Auditoria
+-- Gerado automaticamente em 2026-05-11T16:53:50.928Z
+-- Total: 6
+
+CREATE TABLE public.audit_logs (
+    id bigint NOT NULL,
+    tenant_id uuid NOT NULL,
+    user_id uuid,
+    entity_type text NOT NULL,
+    entity_id text,
+    action text NOT NULL,
+    old_values jsonb,
+    new_values jsonb,
+    changed_fields text[],
+    metadata jsonb DEFAULT '{}'::jsonb NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    CONSTRAINT audit_logs_action_check CHECK ((action = ANY (ARRAY['insert'::text, 'update'::text, 'delete'::text])))
+);
+
+CREATE TABLE public.math_challenges (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    question text NOT NULL,
+    answer integer NOT NULL,
+    used boolean DEFAULT false NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL,
+    expires_at timestamp with time zone DEFAULT (now() + '00:05:00'::interval) NOT NULL
+);
+
+CREATE TABLE public.patient_invite_attempts (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    token text NOT NULL,
+    ok boolean NOT NULL,
+    error_code text,
+    error_msg text,
+    client_info text,
+    owner_id uuid,
+    tenant_id uuid,
+    created_at timestamp with time zone DEFAULT now() NOT NULL
+);
+
+CREATE TABLE public.public_submission_attempts (
+    id uuid DEFAULT gen_random_uuid() NOT NULL,
+    endpoint text NOT NULL,
+    ip_hash text,
+    success boolean NOT NULL,
+    error_code text,
+    error_msg text,
+    blocked_by text,
+    user_agent text,
+    metadata jsonb,
+    created_at timestamp with time zone DEFAULT now() NOT NULL
+);
+
+CREATE TABLE public.saas_security_config (
+    id boolean DEFAULT true NOT NULL,
+    honeypot_enabled boolean DEFAULT true NOT NULL,
+    rate_limit_enabled boolean DEFAULT true NOT NULL,
+    rate_limit_window_min integer DEFAULT 10 NOT NULL,
+    rate_limit_max_attempts integer DEFAULT 5 NOT NULL,
+    captcha_after_failures integer DEFAULT 3 NOT NULL,
+    captcha_required_globally boolean DEFAULT false NOT NULL,
+    block_duration_min integer DEFAULT 30 NOT NULL,
+    captcha_required_window_min integer DEFAULT 60 NOT NULL,
+    updated_at timestamp with time zone DEFAULT now() NOT NULL,
+    updated_by uuid,
+    CONSTRAINT saas_security_config_singleton CHECK ((id = true))
+);
+
+CREATE TABLE public.submission_rate_limits (
+    ip_hash text NOT NULL,
+    endpoint text NOT NULL,
+    attempt_count integer DEFAULT 0 NOT NULL,
+    fail_count integer DEFAULT 0 NOT NULL,
+    window_start timestamp with time zone DEFAULT now() NOT NULL,
+    blocked_until timestamp with time zone,
+    requires_captcha_until timestamp with time zone,
+    last_attempt_at timestamp with time zone DEFAULT now() NOT NULL,
+    created_at timestamp with time zone DEFAULT now() NOT NULL
+);
diff --git a/database-novo/schema/04_tables/seguran_a_rate_limiting.sql b/database-novo/schema/04_tables/seguran_a_rate_limiting.sql
deleted file mode 100644
index 0cffab7..0000000
--- a/database-novo/schema/04_tables/seguran_a_rate_limiting.sql
+++ /dev/null
@@ -1,15 +0,0 @@
--- Tables: Segurança / Rate limiting
--- Gerado automaticamente em 2026-04-21T23:16:34.957Z
--- Total: 1
-
-CREATE TABLE public.submission_rate_limits (
-    ip_hash text NOT NULL,
-    endpoint text NOT NULL,
-    attempt_count integer DEFAULT 0 NOT NULL,
-    fail_count integer DEFAULT 0 NOT NULL,
-    window_start timestamp with time zone DEFAULT now() NOT NULL,
-    blocked_until timestamp with time zone,
-    requires_captcha_until timestamp with time zone,
-    last_attempt_at timestamp with time zone DEFAULT now() NOT NULL,
-    created_at timestamp with time zone DEFAULT now() NOT NULL
-);
diff --git a/database-novo/schema/04_tables/servi_os_prontu_rios.sql b/database-novo/schema/04_tables/servi_os_prontu_rios.sql
index 271e1fc..0999db5 100644
--- a/database-novo/schema/04_tables/servi_os_prontu_rios.sql
+++ b/database-novo/schema/04_tables/servi_os_prontu_rios.sql
@@ -1,5 +1,5 @@
 -- Tables: Serviços / Prontuários
--- Gerado automaticamente em 2026-04-21T23:16:34.956Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.930Z
 -- Total: 8
 
 CREATE TABLE public.commitment_services (
diff --git a/database-novo/schema/04_tables/tenants_multi_tenant.sql b/database-novo/schema/04_tables/tenants_multi_tenant.sql
index 123d5b1..fbe3824 100644
--- a/database-novo/schema/04_tables/tenants_multi_tenant.sql
+++ b/database-novo/schema/04_tables/tenants_multi_tenant.sql
@@ -1,5 +1,5 @@
 -- Tables: Tenants / Multi-tenant
--- Gerado automaticamente em 2026-04-21T23:16:34.954Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.926Z
 -- Total: 10
 
 CREATE TABLE public.tenant_members (
@@ -119,6 +119,8 @@ CREATE TABLE public.tenants (
     created_at timestamp with time zone DEFAULT now() NOT NULL,
     kind text DEFAULT 'saas'::text NOT NULL,
     papel_timbrado jsonb DEFAULT '{"footer": {"slots": {"left": null, "right": null, "center": {"type": "custom-text", "content": ""}}, "height": 40, "preset": "text-center", "divider": {"show": true, "color": "#cccccc", "style": "solid"}, "enabled": true, "showPageNumber": false}, "header": {"slots": {"left": {"size": "medium", "type": "logo"}, "right": {"type": "institution-data", "fields": ["nome", "cnpj", "endereco_linha"]}, "center": null}, "height": 80, "preset": "logo-left-text-right", "divider": {"show": true, "color": "#cccccc", "style": "solid"}, "enabled": true}, "margins": {"top": 20, "left": 25, "right": 25, "bottom": 20}}'::jsonb,
+    cpf_cnpj text,
+    CONSTRAINT tenants_cpf_cnpj_format CHECK (((cpf_cnpj IS NULL) OR (cpf_cnpj ~ '^[0-9]{11}$'::text) OR (cpf_cnpj ~ '^[0-9]{14}$'::text))),
     CONSTRAINT tenants_kind_check CHECK ((kind = ANY (ARRAY['therapist'::text, 'clinic_coworking'::text, 'clinic_reception'::text, 'clinic_full'::text, 'clinic'::text, 'saas'::text, 'supervisor'::text])))
 );
 
diff --git a/database-novo/schema/05_views/views.sql b/database-novo/schema/05_views/views.sql
index b53d1aa..c4dd442 100644
--- a/database-novo/schema/05_views/views.sql
+++ b/database-novo/schema/05_views/views.sql
@@ -1,5 +1,5 @@
 -- Views
--- Gerado automaticamente em 2026-04-21T23:16:34.958Z
+-- Gerado automaticamente em 2026-05-11T16:53:50.932Z
 -- Total: 29
 
 CREATE VIEW public.audit_log_unified WITH (security_invoker='true') AS
@@ -133,10 +133,13 @@ CREATE VIEW public.conversation_threads WITH (security_invoker='true') AS
     l.last_message_at,
     l.last_message_body,
     l.last_message_direction,
-    l.kanban_status
-   FROM ((latest l
+    l.kanban_status,
+    ca.assigned_to,
+    ca.assigned_at
+   FROM (((latest l
      JOIN counts c ON (((c.tenant_id = l.tenant_id) AND (c.thread_key = l.thread_key))))
-     LEFT JOIN public.patients p ON ((p.id = l.patient_id)));
+     LEFT JOIN public.patients p ON ((p.id = l.patient_id)))
+     LEFT JOIN public.conversation_assignments ca ON (((ca.tenant_id = l.tenant_id) AND (ca.thread_key = l.thread_key))));
 
 CREATE VIEW public.current_tenant_id AS
  SELECT current_setting('request.jwt.claim.tenant_id'::text, true) AS current_setting;
diff --git a/database-novo/schema/06_indexes/indexes.sql b/database-novo/schema/06_indexes/indexes.sql
index 7c2120e..8788900 100644
--- a/database-novo/schema/06_indexes/indexes.sql
+++ b/database-novo/schema/06_indexes/indexes.sql
@@ -1,6 +1,6 @@
 -- Indexes
--- Gerado automaticamente em 2026-04-21T23:16:34.961Z
--- Total: 361
+-- Gerado automaticamente em 2026-05-11T16:53:50.934Z
+-- Total: 372
 
 CREATE INDEX agenda_bloqueios_owner_data_idx ON public.agenda_bloqueios USING btree (owner_id, data_inicio, data_fim);
 
@@ -184,6 +184,8 @@ CREATE INDEX idx_audit_logs_user_created ON public.audit_logs USING btree (user_
 
 CREATE INDEX idx_autoreply_log_cooldown ON public.conversation_autoreply_log USING btree (tenant_id, thread_key, sent_at DESC);
 
+CREATE INDEX idx_bot_sessions_tenant_status ON public.conversation_bot_sessions USING btree (tenant_id, status, started_at DESC);
+
 CREATE INDEX idx_contact_email_types_tenant ON public.contact_email_types USING btree (tenant_id, "position");
 
 CREATE INDEX idx_contact_emails_email ON public.contact_emails USING btree (tenant_id, email);
@@ -196,6 +198,10 @@ CREATE INDEX idx_contact_phones_number ON public.contact_phones USING btree (ten
 
 CREATE INDEX idx_contact_types_tenant ON public.contact_types USING btree (tenant_id, "position");
 
+CREATE INDEX idx_conv_assign_patient ON public.conversation_assignments USING btree (patient_id) WHERE (patient_id IS NOT NULL);
+
+CREATE INDEX idx_conv_assign_tenant_user ON public.conversation_assignments USING btree (tenant_id, assigned_to) WHERE (assigned_to IS NOT NULL);
+
 CREATE INDEX idx_conv_msg_delivery_status ON public.conversation_messages USING btree (tenant_id, delivery_status) WHERE (direction = 'outbound'::text);
 
 CREATE INDEX idx_conv_msg_from_number ON public.conversation_messages USING btree (tenant_id, from_number);
@@ -332,6 +338,8 @@ CREATE INDEX idx_intakes_owner_created ON public.patient_intake_requests USING b
 
 CREATE INDEX idx_intakes_owner_status_created ON public.patient_intake_requests USING btree (owner_id, status, created_at DESC);
 
+CREATE INDEX idx_intakes_progress_pending ON public.patient_intake_requests USING btree (last_progress_at) WHERE (status = 'in_progress'::text);
+
 CREATE INDEX idx_intakes_status_created ON public.patient_intake_requests USING btree (status, created_at DESC);
 
 CREATE INDEX idx_mc_expires ON public.math_challenges USING btree (expires_at);
@@ -460,6 +468,10 @@ CREATE INDEX idx_services_name_trgm ON public.services USING gin (name public.gi
 
 CREATE INDEX idx_session_reminder_tenant_sent ON public.session_reminder_logs USING btree (tenant_id, sent_at DESC);
 
+CREATE INDEX idx_sla_breaches_open ON public.conversation_sla_breaches USING btree (resolved_at) WHERE (resolved_at IS NULL);
+
+CREATE INDEX idx_sla_breaches_tenant_breached ON public.conversation_sla_breaches USING btree (tenant_id, breached_at DESC);
+
 CREATE INDEX idx_slots_bloq_owner_dia ON public.agenda_slots_bloqueados_semanais USING btree (owner_id, dia_semana);
 
 CREATE INDEX idx_srl_blocked_until ON public.submission_rate_limits USING btree (blocked_until) WHERE (blocked_until IS NOT NULL);
@@ -506,6 +518,10 @@ CREATE INDEX idx_wa_credits_tx_kind ON public.whatsapp_credits_transactions USIN
 
 CREATE INDEX idx_wa_credits_tx_tenant_created ON public.whatsapp_credits_transactions USING btree (tenant_id, created_at DESC);
 
+CREATE INDEX idx_wa_incidents_open ON public.whatsapp_connection_incidents USING btree (resolved_at) WHERE (resolved_at IS NULL);
+
+CREATE INDEX idx_wa_incidents_tenant_started ON public.whatsapp_connection_incidents USING btree (tenant_id, started_at DESC);
+
 CREATE INDEX insurance_plans_owner_idx ON public.insurance_plans USING btree (owner_id);
 
 CREATE INDEX insurance_plans_tenant_idx ON public.insurance_plans USING btree (tenant_id);
@@ -684,6 +700,8 @@ CREATE INDEX tenant_modules_owner_idx ON public.tenant_modules USING btree (owne
 
 CREATE UNIQUE INDEX unique_member_per_tenant ON public.tenant_members USING btree (tenant_id, user_id);
 
+CREATE UNIQUE INDEX uq_bot_sessions_active_per_thread ON public.conversation_bot_sessions USING btree (tenant_id, thread_key) WHERE (status = 'active'::text);
+
 CREATE UNIQUE INDEX uq_contact_email_types_system_slug ON public.contact_email_types USING btree (slug) WHERE (tenant_id IS NULL);
 
 CREATE UNIQUE INDEX uq_contact_email_types_tenant_slug ON public.contact_email_types USING btree (tenant_id, slug) WHERE (tenant_id IS NOT NULL);
@@ -712,6 +730,8 @@ CREATE UNIQUE INDEX uq_plan_prices_active ON public.plan_prices USING btree (pla
 
 CREATE UNIQUE INDEX uq_session_reminder_event_type ON public.session_reminder_logs USING btree (event_id, reminder_type);
 
+CREATE UNIQUE INDEX uq_sla_breaches_open_per_thread ON public.conversation_sla_breaches USING btree (tenant_id, thread_key) WHERE (resolved_at IS NULL);
+
 CREATE UNIQUE INDEX uq_subscriptions_active_by_tenant ON public.subscriptions USING btree (tenant_id) WHERE ((tenant_id IS NOT NULL) AND (status = 'active'::text));
 
 CREATE UNIQUE INDEX uq_subscriptions_active_personal_by_user ON public.subscriptions USING btree (user_id) WHERE ((tenant_id IS NULL) AND (status = 'active'::text));
@@ -720,6 +740,8 @@ CREATE UNIQUE INDEX uq_tenant_invites_pending ON public.tenant_invites USING btr
 
 CREATE UNIQUE INDEX uq_tenant_members_tenant_user ON public.tenant_members USING btree (tenant_id, user_id);
 
+CREATE UNIQUE INDEX uq_wa_incidents_open_per_channel ON public.whatsapp_connection_incidents USING btree (channel_id) WHERE (resolved_at IS NULL);
+
 CREATE UNIQUE INDEX ux_subscriptions_active_per_personal_user ON public.subscriptions USING btree (user_id) WHERE ((status = 'active'::text) AND (tenant_id IS NULL));
 
 CREATE UNIQUE INDEX ux_subscriptions_active_per_tenant ON public.subscriptions USING btree (tenant_id) WHERE ((status = 'active'::text) AND (tenant_id IS NOT NULL));
diff --git a/database-novo/schema/07_foreign_keys/constraints.sql b/database-novo/schema/07_foreign_keys/constraints.sql
index 53b0e7e..2e88f26 100644
--- a/database-novo/schema/07_foreign_keys/constraints.sql
+++ b/database-novo/schema/07_foreign_keys/constraints.sql
@@ -1,6 +1,6 @@
 -- Constraints (PK, FK, UNIQUE, CHECK)
--- Gerado automaticamente em 2026-04-21T23:16:34.963Z
--- Total: 353
+-- Gerado automaticamente em 2026-05-11T16:53:50.935Z
+-- Total: 369
 
 ALTER TABLE ONLY public._db_migrations
     ADD CONSTRAINT _db_migrations_filename_key UNIQUE (filename);
@@ -95,12 +95,21 @@ ALTER TABLE ONLY public.contact_phones
 ALTER TABLE ONLY public.contact_types
     ADD CONSTRAINT contact_types_pkey PRIMARY KEY (id);
 
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_pkey PRIMARY KEY (tenant_id, thread_key);
+
 ALTER TABLE ONLY public.conversation_autoreply_log
     ADD CONSTRAINT conversation_autoreply_log_pkey PRIMARY KEY (id);
 
 ALTER TABLE ONLY public.conversation_autoreply_settings
     ADD CONSTRAINT conversation_autoreply_settings_pkey PRIMARY KEY (tenant_id);
 
+ALTER TABLE ONLY public.conversation_bot_sessions
+    ADD CONSTRAINT conversation_bot_sessions_pkey PRIMARY KEY (id);
+
+ALTER TABLE ONLY public.conversation_bots
+    ADD CONSTRAINT conversation_bots_pkey PRIMARY KEY (tenant_id);
+
 ALTER TABLE ONLY public.conversation_messages
     ADD CONSTRAINT conversation_messages_pkey PRIMARY KEY (id);
 
@@ -113,6 +122,12 @@ ALTER TABLE ONLY public.conversation_optout_keywords
 ALTER TABLE ONLY public.conversation_optouts
     ADD CONSTRAINT conversation_optouts_pkey PRIMARY KEY (id);
 
+ALTER TABLE ONLY public.conversation_sla_breaches
+    ADD CONSTRAINT conversation_sla_breaches_pkey PRIMARY KEY (id);
+
+ALTER TABLE ONLY public.conversation_sla_rules
+    ADD CONSTRAINT conversation_sla_rules_pkey PRIMARY KEY (tenant_id);
+
 ALTER TABLE ONLY public.conversation_tags
     ADD CONSTRAINT conversation_tags_pkey PRIMARY KEY (id);
 
@@ -500,6 +515,9 @@ ALTER TABLE ONLY public.notification_templates
 ALTER TABLE ONLY public.user_settings
     ADD CONSTRAINT user_settings_pkey PRIMARY KEY (user_id);
 
+ALTER TABLE ONLY public.whatsapp_connection_incidents
+    ADD CONSTRAINT whatsapp_connection_incidents_pkey PRIMARY KEY (id);
+
 ALTER TABLE ONLY public.whatsapp_credit_packages
     ADD CONSTRAINT whatsapp_credit_packages_pkey PRIMARY KEY (id);
 
@@ -638,12 +656,30 @@ ALTER TABLE ONLY public.contact_phones
 ALTER TABLE ONLY public.contact_types
     ADD CONSTRAINT contact_types_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_assigned_by_fkey FOREIGN KEY (assigned_by) REFERENCES auth.users(id) ON DELETE SET NULL;
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_assigned_to_fkey FOREIGN KEY (assigned_to) REFERENCES auth.users(id) ON DELETE SET NULL;
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_patient_id_fkey FOREIGN KEY (patient_id) REFERENCES public.patients(id) ON DELETE SET NULL;
+
+ALTER TABLE ONLY public.conversation_assignments
+    ADD CONSTRAINT conversation_assignments_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
 ALTER TABLE ONLY public.conversation_autoreply_log
     ADD CONSTRAINT conversation_autoreply_log_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
 ALTER TABLE ONLY public.conversation_autoreply_settings
     ADD CONSTRAINT conversation_autoreply_settings_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
+ALTER TABLE ONLY public.conversation_bot_sessions
+    ADD CONSTRAINT conversation_bot_sessions_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+ALTER TABLE ONLY public.conversation_bots
+    ADD CONSTRAINT conversation_bots_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
 ALTER TABLE ONLY public.conversation_messages
     ADD CONSTRAINT conversation_messages_patient_id_fkey FOREIGN KEY (patient_id) REFERENCES public.patients(id) ON DELETE SET NULL;
 
@@ -671,6 +707,12 @@ ALTER TABLE ONLY public.conversation_optouts
 ALTER TABLE ONLY public.conversation_optouts
     ADD CONSTRAINT conversation_optouts_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
+ALTER TABLE ONLY public.conversation_sla_breaches
+    ADD CONSTRAINT conversation_sla_breaches_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
+ALTER TABLE ONLY public.conversation_sla_rules
+    ADD CONSTRAINT conversation_sla_rules_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
 ALTER TABLE ONLY public.conversation_tags
     ADD CONSTRAINT conversation_tags_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
 
@@ -1037,6 +1079,12 @@ ALTER TABLE ONLY public.twilio_subaccount_usage
 ALTER TABLE ONLY public.user_settings
     ADD CONSTRAINT user_settings_user_id_fkey FOREIGN KEY (user_id) REFERENCES auth.users(id) ON DELETE CASCADE;
 
+ALTER TABLE ONLY public.whatsapp_connection_incidents
+    ADD CONSTRAINT whatsapp_connection_incidents_channel_id_fkey FOREIGN KEY (channel_id) REFERENCES public.notification_channels(id) ON DELETE CASCADE;
+
+ALTER TABLE ONLY public.whatsapp_connection_incidents
+    ADD CONSTRAINT whatsapp_connection_incidents_tenant_id_fkey FOREIGN KEY (tenant_id) REFERENCES public.tenants(id) ON DELETE CASCADE;
+
 ALTER TABLE ONLY public.whatsapp_credit_purchases
     ADD CONSTRAINT whatsapp_credit_purchases_created_by_fkey FOREIGN KEY (created_by) REFERENCES auth.users(id) ON DELETE SET NULL;
 
diff --git a/database-novo/schema/08_triggers/triggers.sql b/database-novo/schema/08_triggers/triggers.sql
index 16d805c..d3c6287 100644
--- a/database-novo/schema/08_triggers/triggers.sql
+++ b/database-novo/schema/08_triggers/triggers.sql
@@ -1,6 +1,6 @@
 -- Triggers
--- Gerado automaticamente em 2026-04-21T23:16:34.965Z
--- Total: 111
+-- Gerado automaticamente em 2026-05-11T16:53:50.937Z
+-- Total: 120
 
 CREATE TRIGGER on_auth_user_created AFTER INSERT ON auth.users FOR EACH ROW EXECUTE FUNCTION public.handle_new_user();
 
@@ -40,6 +40,8 @@ CREATE TRIGGER trg_agenda_eventos_busy_mirror_upd AFTER UPDATE ON public.agenda_
 
 CREATE TRIGGER trg_agenda_regras_semanais_no_overlap BEFORE INSERT OR UPDATE ON public.agenda_regras_semanais FOR EACH ROW EXECUTE FUNCTION public.fn_agenda_regras_semanais_no_overlap();
 
+CREATE TRIGGER trg_agenda_status_notify AFTER UPDATE OF status ON public.agenda_eventos FOR EACH ROW EXECUTE FUNCTION public.fn_notify_agenda_status_change();
+
 CREATE TRIGGER trg_audit_agenda_eventos AFTER INSERT OR DELETE OR UPDATE ON public.agenda_eventos FOR EACH ROW EXECUTE FUNCTION public.log_audit_change();
 
 CREATE TRIGGER trg_audit_documents AFTER INSERT OR DELETE OR UPDATE ON public.documents FOR EACH ROW EXECUTE FUNCTION public.log_audit_change();
@@ -52,6 +54,8 @@ CREATE TRIGGER trg_audit_tenant_members AFTER INSERT OR DELETE OR UPDATE ON publ
 
 CREATE TRIGGER trg_auto_financial_from_session AFTER UPDATE OF status ON public.agenda_eventos FOR EACH ROW EXECUTE FUNCTION public.auto_create_financial_record_from_session();
 
+CREATE TRIGGER trg_bot_sessions_updated_at BEFORE UPDATE ON public.conversation_bot_sessions FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
 CREATE TRIGGER trg_cancel_notifs_on_opt_out AFTER UPDATE ON public.notification_preferences FOR EACH ROW EXECUTE FUNCTION public.cancel_notifications_on_opt_out();
 
 CREATE TRIGGER trg_cancel_notifs_on_session_cancel AFTER UPDATE ON public.agenda_eventos FOR EACH ROW WHEN ((new.status IS DISTINCT FROM old.status)) EXECUTE FUNCTION public.cancel_notifications_on_session_cancel();
@@ -70,8 +74,12 @@ CREATE TRIGGER trg_contact_phones_updated_at BEFORE UPDATE ON public.contact_pho
 
 CREATE TRIGGER trg_contact_types_updated_at BEFORE UPDATE ON public.contact_types FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
+CREATE TRIGGER trg_conv_assign_updated_at BEFORE UPDATE ON public.conversation_assignments FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
 CREATE TRIGGER trg_conv_autoreply_settings_updated_at BEFORE UPDATE ON public.conversation_autoreply_settings FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
+CREATE TRIGGER trg_conv_bots_updated_at BEFORE UPDATE ON public.conversation_bots FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
 CREATE TRIGGER trg_conv_messages_updated_at BEFORE UPDATE ON public.conversation_messages FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
 CREATE TRIGGER trg_conv_notes_updated_at BEFORE UPDATE ON public.conversation_notes FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
@@ -194,6 +202,12 @@ CREATE TRIGGER trg_services_updated_at BEFORE UPDATE ON public.services FOR EACH
 
 CREATE TRIGGER trg_session_reminder_settings_updated_at BEFORE UPDATE ON public.session_reminder_settings FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
+CREATE TRIGGER trg_sla_breaches_updated_at BEFORE UPDATE ON public.conversation_sla_breaches FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+CREATE TRIGGER trg_sla_resolve_on_outbound AFTER INSERT ON public.conversation_messages FOR EACH ROW EXECUTE FUNCTION public.fn_sla_resolve_on_outbound();
+
+CREATE TRIGGER trg_sla_rules_updated_at BEFORE UPDATE ON public.conversation_sla_rules FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
 CREATE TRIGGER trg_subscription_intents_view_insert INSTEAD OF INSERT ON public.subscription_intents FOR EACH ROW EXECUTE FUNCTION public.subscription_intents_view_insert();
 
 CREATE TRIGGER trg_subscriptions_validate_scope BEFORE INSERT OR UPDATE ON public.subscriptions FOR EACH ROW EXECUTE FUNCTION public.subscriptions_validate_scope();
@@ -214,6 +228,10 @@ CREATE TRIGGER trg_wa_credit_purchases_updated_at BEFORE UPDATE ON public.whatsa
 
 CREATE TRIGGER trg_wa_credits_balance_updated_at BEFORE UPDATE ON public.whatsapp_credits_balance FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
 
+CREATE TRIGGER trg_wa_incidents_updated_at BEFORE UPDATE ON public.whatsapp_connection_incidents FOR EACH ROW EXECUTE FUNCTION public.set_updated_at();
+
+CREATE TRIGGER trg_whatsapp_low_balance_notify BEFORE UPDATE ON public.whatsapp_credits_balance FOR EACH ROW EXECUTE FUNCTION public.fn_whatsapp_low_balance_notify();
+
 CREATE TRIGGER tr_check_filters BEFORE INSERT OR UPDATE ON realtime.subscription FOR EACH ROW EXECUTE FUNCTION realtime.subscription_check_filters();
 
 CREATE TRIGGER enforce_bucket_name_length_trigger BEFORE INSERT OR UPDATE OF name ON storage.buckets FOR EACH ROW EXECUTE FUNCTION storage.enforce_bucket_name_length();
diff --git a/database-novo/schema/09_policies/policies.sql b/database-novo/schema/09_policies/policies.sql
index 2aa3d32..5e0b258 100644
--- a/database-novo/schema/09_policies/policies.sql
+++ b/database-novo/schema/09_policies/policies.sql
@@ -1,7 +1,7 @@
 -- RLS Policies
--- Gerado automaticamente em 2026-04-21T23:16:34.967Z
--- Enable RLS: 131 tabelas
--- Policies: 344
+-- Gerado automaticamente em 2026-05-11T16:53:50.939Z
+-- Enable RLS: 137 tabelas
+-- Policies: 357
 
 -- Enable RLS
 ALTER TABLE public.addon_credits ENABLE ROW LEVEL SECURITY;
@@ -26,12 +26,17 @@ ALTER TABLE public.contact_email_types ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.contact_emails ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.contact_phones ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.contact_types ENABLE ROW LEVEL SECURITY;
+ALTER TABLE public.conversation_assignments ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_autoreply_log ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_autoreply_settings ENABLE ROW LEVEL SECURITY;
+ALTER TABLE public.conversation_bot_sessions ENABLE ROW LEVEL SECURITY;
+ALTER TABLE public.conversation_bots ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_messages ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_notes ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_optout_keywords ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_optouts ENABLE ROW LEVEL SECURITY;
+ALTER TABLE public.conversation_sla_breaches ENABLE ROW LEVEL SECURITY;
+ALTER TABLE public.conversation_sla_rules ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_tags ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.conversation_thread_tags ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.determined_commitment_fields ENABLE ROW LEVEL SECURITY;
@@ -131,6 +136,7 @@ ALTER TABLE public.therapist_payout_records ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.therapist_payouts ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.twilio_subaccount_usage ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.user_settings ENABLE ROW LEVEL SECURITY;
+ALTER TABLE public.whatsapp_connection_incidents ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.whatsapp_credit_packages ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.whatsapp_credit_purchases ENABLE ROW LEVEL SECURITY;
 ALTER TABLE public.whatsapp_credits_balance ENABLE ROW LEVEL SECURITY;
@@ -273,6 +279,12 @@ CREATE POLICY bloqueios_select_own ON public.agenda_bloqueios FOR SELECT TO auth
 
 CREATE POLICY bloqueios_update ON public.agenda_bloqueios FOR UPDATE TO authenticated USING ((owner_id = auth.uid())) WITH CHECK ((owner_id = auth.uid()));
 
+CREATE POLICY "bot_sessions: select membros" ON public.conversation_bot_sessions FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bot_sessions.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+CREATE POLICY "bot_sessions: write service_role" ON public.conversation_bot_sessions TO service_role USING (true) WITH CHECK (true);
+
 CREATE POLICY clinic_admin_read_all_docs ON public.saas_docs FOR SELECT TO authenticated USING (((ativo = true) AND (EXISTS ( SELECT 1
    FROM public.profiles
   WHERE ((profiles.id = auth.uid()) AND (profiles.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])))))));
@@ -335,6 +347,32 @@ CREATE POLICY "contact_types: select" ON public.contact_types FOR SELECT TO auth
    FROM public.tenant_members tm
   WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = contact_types.tenant_id) AND (tm.status = 'active'::text))))));
 
+CREATE POLICY "conv_assign: insert tenant" ON public.conversation_assignments FOR INSERT TO authenticated WITH CHECK (((assigned_by = auth.uid()) AND (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = conversation_assignments.tenant_id) AND (tm.status = 'active'::text)))) AND ((assigned_to IS NULL) OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm2
+  WHERE ((tm2.user_id = conversation_assignments.assigned_to) AND (tm2.tenant_id = conversation_assignments.tenant_id) AND (tm2.status = 'active'::text)))))));
+
+CREATE POLICY "conv_assign: select tenant" ON public.conversation_assignments FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = conversation_assignments.tenant_id) AND (tm.status = 'active'::text))))));
+
+CREATE POLICY "conv_assign: update tenant" ON public.conversation_assignments FOR UPDATE TO authenticated USING ((EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = conversation_assignments.tenant_id) AND (tm.status = 'active'::text))))) WITH CHECK (((assigned_by = auth.uid()) AND ((assigned_to IS NULL) OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm2
+  WHERE ((tm2.user_id = conversation_assignments.assigned_to) AND (tm2.tenant_id = conversation_assignments.tenant_id) AND (tm2.status = 'active'::text)))))));
+
+CREATE POLICY "conv_bots: select membros" ON public.conversation_bots FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bots.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+CREATE POLICY "conv_bots: write admins" ON public.conversation_bots TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bots.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text)))))) WITH CHECK ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_bots.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text))))));
+
 CREATE POLICY "conv_msg: no direct delete" ON public.conversation_messages FOR DELETE TO authenticated USING (false);
 
 CREATE POLICY "conv_msg: no direct insert" ON public.conversation_messages FOR INSERT TO authenticated WITH CHECK (false);
@@ -677,9 +715,9 @@ CREATE POLICY notif_channels_insert ON public.notification_channels FOR INSERT T
 
 CREATE POLICY notif_channels_modify ON public.notification_channels FOR UPDATE TO authenticated USING (((owner_id = auth.uid()) OR public.is_saas_admin())) WITH CHECK (((owner_id = auth.uid()) OR public.is_saas_admin()));
 
-CREATE POLICY notif_channels_select ON public.notification_channels FOR SELECT TO authenticated USING (((deleted_at IS NULL) AND (public.is_saas_admin() OR (owner_id = auth.uid()) OR (tenant_id IN ( SELECT tm.tenant_id
+CREATE POLICY notif_channels_select ON public.notification_channels FOR SELECT USING ((public.is_saas_admin() OR (owner_id = auth.uid()) OR (tenant_id IN ( SELECT tm.tenant_id
    FROM public.tenant_members tm
-  WHERE ((tm.user_id = auth.uid()) AND (tm.status = 'active'::text)))))));
+  WHERE ((tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
 
 CREATE POLICY notif_logs_owner ON public.notification_logs FOR SELECT USING ((owner_id = auth.uid()));
 
@@ -933,6 +971,22 @@ CREATE POLICY "services: select" ON public.services FOR SELECT TO authenticated
 
 CREATE POLICY "services: update" ON public.services FOR UPDATE TO authenticated USING (((owner_id = auth.uid()) OR public.is_saas_admin())) WITH CHECK (((owner_id = auth.uid()) OR public.is_saas_admin()));
 
+CREATE POLICY "sla_breaches: select membros/admin" ON public.conversation_sla_breaches FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_breaches.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+CREATE POLICY "sla_breaches: write service_role" ON public.conversation_sla_breaches TO service_role USING (true) WITH CHECK (true);
+
+CREATE POLICY "sla_rules: select membros/admin" ON public.conversation_sla_rules FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_rules.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+CREATE POLICY "sla_rules: write admins" ON public.conversation_sla_rules TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_rules.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text)))))) WITH CHECK ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = conversation_sla_rules.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.role = ANY (ARRAY['clinic_admin'::text, 'tenant_admin'::text])) AND (tm.status = 'active'::text))))));
+
 CREATE POLICY srl_read_saas_admin ON public.submission_rate_limits FOR SELECT TO authenticated USING (public.is_saas_admin());
 
 CREATE POLICY subscription_events_read_saas ON public.subscription_events FOR SELECT USING (public.is_saas_admin());
@@ -1067,6 +1121,12 @@ CREATE POLICY "wa_credits_tx: select tenant" ON public.whatsapp_credits_transact
    FROM public.tenant_members tm
   WHERE ((tm.user_id = auth.uid()) AND (tm.tenant_id = whatsapp_credits_transactions.tenant_id) AND (tm.status = 'active'::text))))));
 
+CREATE POLICY "wa_incidents: select membros/admin" ON public.whatsapp_connection_incidents FOR SELECT TO authenticated USING ((public.is_saas_admin() OR (EXISTS ( SELECT 1
+   FROM public.tenant_members tm
+  WHERE ((tm.tenant_id = whatsapp_connection_incidents.tenant_id) AND (tm.user_id = auth.uid()) AND (tm.status = 'active'::text))))));
+
+CREATE POLICY "wa_incidents: write service_role" ON public.whatsapp_connection_incidents TO service_role USING (true) WITH CHECK (true);
+
 CREATE POLICY "wa_packages: manage saas admin" ON public.whatsapp_credit_packages TO authenticated USING (public.is_saas_admin()) WITH CHECK (public.is_saas_admin());
 
 CREATE POLICY "wa_packages: select active" ON public.whatsapp_credit_packages FOR SELECT TO authenticated USING (((is_active = true) OR public.is_saas_admin()));
