agenciapsilmno/database-novo/schema/04_tables/crm_conversas_whatsapp.sql

-- Tables: CRM Conversas (WhatsApp)
-- Gerado automaticamente em 2026-05-11T16:53:50.930Z
-- Total: 16

CREATE TABLE public.conversation_assignments (
    tenant_id uuid NOT NULL,
    thread_key text NOT NULL,
    patient_id uuid,
    contact_number text,
    assigned_to uuid,
    assigned_by uuid NOT NULL,
    assigned_at timestamp with time zone DEFAULT now() NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL
);

CREATE TABLE public.conversation_autoreply_log (
    id bigint NOT NULL,
    tenant_id uuid NOT NULL,
    thread_key text NOT NULL,
    sent_at timestamp with time zone DEFAULT now() NOT NULL,
    message_id uuid
);

CREATE TABLE public.conversation_autoreply_settings (
    tenant_id uuid NOT NULL,
    enabled boolean DEFAULT false NOT NULL,
    message text DEFAULT 'Olá! Nosso horário de atendimento acabou. Retornaremos sua mensagem assim que possível. Obrigado!'::text NOT NULL,
    cooldown_minutes integer DEFAULT 180 NOT NULL,
    schedule_mode text DEFAULT 'agenda'::text NOT NULL,
    business_hours jsonb DEFAULT '[]'::jsonb NOT NULL,
    custom_window jsonb DEFAULT '[]'::jsonb NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT conversation_autoreply_settings_cooldown_minutes_check CHECK (((cooldown_minutes >= 0) AND (cooldown_minutes <= 43200))),
    CONSTRAINT conversation_autoreply_settings_message_check CHECK (((length(message) > 0) AND (length(message) <= 2000))),
    CONSTRAINT conversation_autoreply_settings_schedule_mode_check CHECK ((schedule_mode = ANY (ARRAY['agenda'::text, 'business_hours'::text, 'custom'::text])))
);

CREATE TABLE public.conversation_bot_sessions (
    id uuid DEFAULT gen_random_uuid() NOT NULL,
    tenant_id uuid NOT NULL,
    thread_key text NOT NULL,
    contact_number text,
    current_step integer DEFAULT 0 NOT NULL,
    collected_data jsonb DEFAULT '{}'::jsonb NOT NULL,
    status text DEFAULT 'active'::text NOT NULL,
    started_at timestamp with time zone DEFAULT now() NOT NULL,
    last_advance_at timestamp with time zone DEFAULT now() NOT NULL,
    completed_at timestamp with time zone,
    abandoned_at timestamp with time zone,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT conversation_bot_sessions_status_check CHECK ((status = ANY (ARRAY['active'::text, 'completed'::text, 'abandoned_idle'::text, 'abandoned_manual'::text, 'opted_out'::text])))
);

CREATE TABLE public.conversation_bots (
    tenant_id uuid NOT NULL,
    enabled boolean DEFAULT false NOT NULL,
    greeting_message text DEFAULT 'Olá! 👋 Sou o assistente virtual. Vou te fazer algumas perguntas rápidas pra a equipe preparar seu atendimento.'::text NOT NULL,
    closing_message text DEFAULT 'Obrigado! Recebemos suas informações e a equipe entrará em contato em breve. 💙'::text NOT NULL,
    steps jsonb DEFAULT jsonb_build_array(jsonb_build_object('prompt', 'Qual seu nome completo?', 'variable', 'nome_completo', 'type', 'text'), jsonb_build_object('prompt', 'O que te levou a buscar atendimento? Pode me contar brevemente.', 'variable', 'motivo', 'type', 'text'), jsonb_build_object('prompt', 'Prefere atendimento online ou presencial?', 'variable', 'modalidade', 'type', 'text'), jsonb_build_object('prompt', 'Qual o melhor dia e horário pra você? (Ex: terça à tarde)', 'variable', 'horario_preferido', 'type', 'text')) NOT NULL,
    trigger_mode text DEFAULT 'new_contact'::text NOT NULL,
    trigger_keywords text[] DEFAULT ARRAY[]::text[] NOT NULL,
    idle_timeout_minutes integer DEFAULT 30 NOT NULL,
    respect_optout boolean DEFAULT true NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT conversation_bots_idle_timeout_minutes_check CHECK (((idle_timeout_minutes >= 5) AND (idle_timeout_minutes <= 1440))),
    CONSTRAINT conversation_bots_trigger_mode_check CHECK ((trigger_mode = ANY (ARRAY['new_contact'::text, 'all_unassigned'::text, 'keyword'::text])))
);

CREATE TABLE public.conversation_messages (
    id bigint NOT NULL,
    tenant_id uuid NOT NULL,
    patient_id uuid,
    channel text NOT NULL,
    direction text NOT NULL,
    from_number text,
    to_number text,
    body text,
    media_url text,
    media_mime text,
    provider text NOT NULL,
    provider_message_id text,
    provider_raw jsonb,
    kanban_status text DEFAULT 'awaiting_us'::text NOT NULL,
    priority integer DEFAULT 0 NOT NULL,
    read_at timestamp with time zone,
    responded_at timestamp with time zone,
    resolved_at timestamp with time zone,
    received_at timestamp with time zone,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    delivered_at timestamp with time zone,
    read_by_recipient_at timestamp with time zone,
    delivery_status text,
    CONSTRAINT conversation_messages_channel_check CHECK ((channel = ANY (ARRAY['whatsapp'::text, 'sms'::text, 'email'::text]))),
    CONSTRAINT conversation_messages_delivery_status_check CHECK (((delivery_status IS NULL) OR (delivery_status = ANY (ARRAY['pending'::text, 'sent'::text, 'delivered'::text, 'read'::text, 'failed'::text])))),
    CONSTRAINT conversation_messages_direction_check CHECK ((direction = ANY (ARRAY['inbound'::text, 'outbound'::text]))),
    CONSTRAINT conversation_messages_kanban_status_check CHECK ((kanban_status = ANY (ARRAY['urgent'::text, 'awaiting_us'::text, 'awaiting_patient'::text, 'resolved'::text]))),
    CONSTRAINT conversation_messages_provider_check CHECK ((provider = ANY (ARRAY['twilio'::text, 'evolution'::text, 'manual'::text])))
);

CREATE TABLE public.conversation_notes (
    id uuid DEFAULT gen_random_uuid() NOT NULL,
    tenant_id uuid NOT NULL,
    thread_key text NOT NULL,
    patient_id uuid,
    contact_number text,
    body text NOT NULL,
    created_by uuid NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    deleted_at timestamp with time zone,
    CONSTRAINT conversation_notes_body_check CHECK (((length(body) > 0) AND (length(body) <= 4000)))
);

CREATE TABLE public.conversation_optout_keywords (
    id uuid DEFAULT gen_random_uuid() NOT NULL,
    tenant_id uuid,
    keyword text NOT NULL,
    enabled boolean DEFAULT true NOT NULL,
    is_system boolean DEFAULT false NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT conversation_optout_keywords_keyword_check CHECK (((length(keyword) > 0) AND (length(keyword) <= 100)))
);

CREATE TABLE public.conversation_optouts (
    id uuid DEFAULT gen_random_uuid() NOT NULL,
    tenant_id uuid NOT NULL,
    phone text NOT NULL,
    patient_id uuid,
    source text DEFAULT 'keyword'::text NOT NULL,
    keyword_matched text,
    original_message text,
    notes text,
    blocked_by uuid,
    opted_out_at timestamp with time zone DEFAULT now() NOT NULL,
    opted_back_in_at timestamp with time zone,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT conversation_optouts_phone_check CHECK ((phone ~ '^\d{6,15}$'::text)),
    CONSTRAINT conversation_optouts_source_check CHECK ((source = ANY (ARRAY['keyword'::text, 'manual'::text])))
);

CREATE TABLE public.conversation_sla_breaches (
    id uuid DEFAULT gen_random_uuid() NOT NULL,
    tenant_id uuid NOT NULL,
    thread_key text NOT NULL,
    assigned_to uuid,
    last_inbound_at timestamp with time zone NOT NULL,
    threshold_minutes_at_breach integer NOT NULL,
    breached_at timestamp with time zone DEFAULT now() NOT NULL,
    resolved_at timestamp with time zone,
    resolved_by_message_id bigint,
    notified_at timestamp with time zone,
    notification_count integer DEFAULT 0 NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL
);

CREATE TABLE public.conversation_sla_rules (
    tenant_id uuid NOT NULL,
    enabled boolean DEFAULT false NOT NULL,
    threshold_minutes integer DEFAULT 60 NOT NULL,
    respect_business_hours boolean DEFAULT true NOT NULL,
    business_hours_start time without time zone DEFAULT '08:00:00'::time without time zone NOT NULL,
    business_hours_end time without time zone DEFAULT '18:00:00'::time without time zone NOT NULL,
    business_days smallint[] DEFAULT ARRAY[(1)::smallint, (2)::smallint, (3)::smallint, (4)::smallint, (5)::smallint] NOT NULL,
    alert_scope text DEFAULT 'assigned_only'::text NOT NULL,
    notify_admin_on_breach boolean DEFAULT false NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT conversation_sla_rules_alert_scope_check CHECK ((alert_scope = ANY (ARRAY['assigned_only'::text, 'all'::text]))),
    CONSTRAINT conversation_sla_rules_business_days_check CHECK (((array_length(business_days, 1) >= 1) AND (array_length(business_days, 1) <= 7))),
    CONSTRAINT conversation_sla_rules_threshold_minutes_check CHECK (((threshold_minutes >= 1) AND (threshold_minutes <= 1440)))
);

CREATE TABLE public.conversation_tags (
    id uuid DEFAULT gen_random_uuid() NOT NULL,
    tenant_id uuid,
    name text NOT NULL,
    slug text NOT NULL,
    color text DEFAULT '#6366f1'::text NOT NULL,
    icon text,
    "position" integer DEFAULT 100 NOT NULL,
    is_system boolean DEFAULT false NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT conversation_tags_color_check CHECK ((color ~ '^#[0-9a-fA-F]{6}$'::text)),
    CONSTRAINT conversation_tags_name_check CHECK (((length(name) > 0) AND (length(name) <= 40))),
    CONSTRAINT conversation_tags_slug_check CHECK ((slug ~ '^[a-z0-9_-]{1,40}$'::text))
);

CREATE TABLE public.conversation_thread_tags (
    tenant_id uuid NOT NULL,
    thread_key text NOT NULL,
    tag_id uuid NOT NULL,
    tagged_by uuid,
    tagged_at timestamp with time zone DEFAULT now() NOT NULL
);

CREATE TABLE public.session_reminder_logs (
    id bigint NOT NULL,
    event_id uuid NOT NULL,
    tenant_id uuid NOT NULL,
    reminder_type text NOT NULL,
    sent_at timestamp with time zone DEFAULT now() NOT NULL,
    provider text,
    skip_reason text,
    to_phone text,
    provider_message_id text,
    conversation_message_id bigint,
    CONSTRAINT session_reminder_logs_reminder_type_check CHECK ((reminder_type = ANY (ARRAY['24h'::text, '2h'::text, 'manual'::text])))
);

CREATE TABLE public.session_reminder_settings (
    tenant_id uuid NOT NULL,
    enabled boolean DEFAULT false NOT NULL,
    send_24h boolean DEFAULT true NOT NULL,
    send_2h boolean DEFAULT true NOT NULL,
    template_24h text DEFAULT 'Oi {{nome_paciente}}! 👋 Lembrando da sua sessão amanhã, {{data_sessao}} às {{hora_sessao}}. Até lá!'::text NOT NULL,
    template_2h text DEFAULT 'Oi {{nome_paciente}}! Sua sessão começa em 2 horas, às {{hora_sessao}}. Te espero! 😊'::text NOT NULL,
    quiet_hours_enabled boolean DEFAULT true NOT NULL,
    quiet_hours_start time without time zone DEFAULT '22:00:00'::time without time zone NOT NULL,
    quiet_hours_end time without time zone DEFAULT '08:00:00'::time without time zone NOT NULL,
    respect_opt_out boolean DEFAULT true NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT session_reminder_settings_template_24h_check CHECK (((length(template_24h) > 0) AND (length(template_24h) <= 2000))),
    CONSTRAINT session_reminder_settings_template_2h_check CHECK (((length(template_2h) > 0) AND (length(template_2h) <= 2000)))
);

CREATE TABLE public.whatsapp_connection_incidents (
    id uuid DEFAULT gen_random_uuid() NOT NULL,
    tenant_id uuid NOT NULL,
    channel_id uuid NOT NULL,
    provider text NOT NULL,
    kind text NOT NULL,
    last_state text,
    details jsonb,
    started_at timestamp with time zone DEFAULT now() NOT NULL,
    resolved_at timestamp with time zone,
    duration_seconds integer,
    notified_at timestamp with time zone,
    notification_count integer DEFAULT 0 NOT NULL,
    created_at timestamp with time zone DEFAULT now() NOT NULL,
    updated_at timestamp with time zone DEFAULT now() NOT NULL,
    CONSTRAINT whatsapp_connection_incidents_kind_check CHECK ((kind = ANY (ARRAY['disconnected'::text, 'error'::text, 'qr_pending'::text, 'connecting'::text, 'unknown'::text]))),
    CONSTRAINT whatsapp_connection_incidents_provider_check CHECK ((provider = ANY (ARRAY['evolution_api'::text, 'twilio'::text])))
);